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Today, we launch a campaign spotlighting the unacceptable abuse our call handlers face daily while helping those in need. In this clip, Cheryl handles a caller who contacted NHS 111 62 times in a year. Staff deserve to #WorkWithoutFear. Abuse like this is NOT okay❌
10,179 Aufrufe • vor 1 Jahr •via X (Twitter)
6 Kommentare

The minute a caller becomes abusive, the call handlers should be allowed to end the call.

#WorkWithoutFear

Unfortunately there are some mentally unstable people around who want to insult those who are there to help the general public This has been the case for many years Its really upsetting but I'm not sure what can be done to stop them 😕

Having worked with Cheryl I am absolutely disgusted such a kind and hard working woman is subjected to this abuse. This is completely unacceptable, throw the book at these criminals and issue life time bans from services! NHS workers have rights too ✌🏼

@SueSuezep I would say that the caller should be getting a visit from the police. He probably needs to be sectioned.

Absolutely disgusting 🤬🤬🤬🤬
