Today we’re launching the new Pylon, the first platform built for Agentic Customer Support. It’s available in beta now.

For the past 50 years the customer support role hasn't changed much. You pick up tickets, gather context, escalate, write replies, and more all by hand. That way of working is over. Today, we're introducing a new agentic way of working. ➤ Before: you did the work ➤ Now: direct agents to do the work for you

Software engineering already made this shift. In 2022, engineers wrote code by hand. Today, they direct agents to write it for them. Customer support is next.

We gave 20 Pylon customers early access, including Cognition, Hex, Canvas Medical, and Nominal. Across the early-access group, here’s what changed: ➤ One team reduced L1-to-L2 escalations by 70% ➤ Another cut work that took a full business day to one or two hours ➤ Another is handling its current support volume without the three or four additional hires it otherwise expected to add

"But what about the existing AI support agents?" Our approach is different. AI support agents were built for deflection. They answer the easiest questions before a human sees them. That is useful and we do it too, but those questions represent a small part of the work. The majority of the work - context gathering, escalating, drafting replies - still gets done by your team. That's our focus.

If you're already a Pylon customer you can get in touch with your CSM to learn more or talk to our sales team.

We'll also have a live conversation between myself and one my co-founders @advith_c about how we think about the future of agentic support. RSVP:

Agentic. But Agent-ick free.

Congrats!! So exciting

Love to see it! Our #1 feature request 🚀🚀🚀

This is the future of support/post sales!

wow, this video sucked... didn't even say wtf this thing does... is this bait?

pylon 🤝 devin, background agent buddies

Let’s go agentic pylon!!!

Crazy crazy

Looks like customer support is entering a whole new era. 💯

👏

huge!

Absolutely massive news - huge congrats to you and the team

" Congrats on the launch! What sets Pylon apart from existing customer support tools?"