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We built an ai agent that watches user sessions + emails users when they get stuck - hooked into posthog session replays - every session analyzed w/ gemini - agent detects friction + purchase hesitation - auto-sends the right nudge last week we sent 300 behavior-triggered emails

127,026 views • 9 months ago •via X (Twitter)

80 Comments

Robert Lukoszko's profile picture
Robert Lukoszko9 months ago

Waitlist if you want to try it! I will personally onboard you and support

Elie Steinbock's profile picture
Elie Steinbock9 months ago

very cool idea. 1. does it actually work well? (honest answer, please) 2. could be great to catch bugs too. lots of bugs that dont make their way into sentry and similar tools like the user in the email even sent you. i wonder if it could auto notice that error for you

Robert Lukoszko's profile picture
Robert Lukoszko9 months ago

1. yes 2. nice thank you! this makes sense

Elie Steinbock's profile picture
Elie Steinbock9 months ago

1. excited to try it out if you ever release it as a product!

vas's profile picture
vas9 months ago

This is dope

Robert Lukoszko's profile picture
Robert Lukoszko9 months ago

Letsgooo

Viz's profile picture
Viz9 months ago

As a customer , I wouldn’t want this feature. I don’t like to be tracked.

Robert Lukoszko's profile picture
Robert Lukoszko9 months ago

All of this data will be used ONLY be the owner's website. and all PII is included

Sam Grone's profile picture
Sam Grone9 months ago

Great idea and extension of existing userneavior analytics platforms like Hotjar/ Posthog. For everyone saying this is creepy, sorry to tell you but most companies record user sessions and run analytics on them (PII is excluded). But things like heatmap tracking, bounce rate, confusion and frustration… recordings are WAY more helpful and accurate than just looking at aggregate metrics or even talking to users. Re: engagement emails - a lot of eComm websites do this already eg “hey you left something in your cart, here’s 10% off”, so that’s standard too. But @Karmedge’s extension to create a merge of these two is quite smart 👏👏

Robert Lukoszko's profile picture
Robert Lukoszko9 months ago

ahah! thank you Sam!!

Sam Grone's profile picture
Sam Grone9 months ago

For sure! Love the innovation. Maybe worth rephrasing the description to orient towards your customer more, as that may not be clear here, eg: “product managers: we created an automation tool to reduce friction in user onboarding”. Stellar work though and good on you for asking for demoing in public too 🙏

The Canaanite's profile picture
The Canaanite9 months ago

Wow! Any chance we can get this open-source?

Robert Lukoszko's profile picture
Robert Lukoszko9 months ago

Interesting, I will think about how to implement it! dm'ed you!

Avi Peltz's profile picture
Avi Peltz9 months ago

This is sick!

Robert Lukoszko's profile picture
Robert Lukoszko9 months ago

lfg

Daniil's profile picture
Daniil9 months ago

Thanks man, add to backlog ✅

Robert Lukoszko's profile picture
Robert Lukoszko9 months ago

nice

Abhinav Singh's profile picture
Abhinav Singh9 months ago

Dope shit my guy dope shit.

Robert Lukoszko's profile picture
Robert Lukoszko9 months ago

thank bro!

Saleh Hindi's profile picture
Saleh Hindi9 months ago

Looks super useful, love to see it! Creative use of gemini's video processing

Robert Lukoszko's profile picture
Robert Lukoszko9 months ago

Thanks! yeah, video is interesting

Piotr Gerke's profile picture
Piotr Gerke9 months ago

Why email? Make it take action on user’s behalf and purchase my product lmao

Robert Lukoszko's profile picture
Robert Lukoszko9 months ago

hahahah, for suree

Fritz's profile picture
Fritz9 months ago

Fantastic work mate!!

Robert Lukoszko's profile picture
Robert Lukoszko9 months ago

thanks Fritz

Tasfia ⋆.˚⋆'s profile picture
Tasfia ⋆.˚⋆9 months ago

This makes a lot of sense. Curious are the nudges 100% automated or can a human step in before sending?

Robert Lukoszko's profile picture
Robert Lukoszko9 months ago

yes, we have will have a review/edit/approve option

Daniel's profile picture
Daniel9 months ago

Holy shit thats crazy

Robert Lukoszko's profile picture
Robert Lukoszko9 months ago

thank bro

Vlad 🍩's profile picture
Vlad 🍩9 months ago

how many replies did you get?

Robert Lukoszko's profile picture
Robert Lukoszko9 months ago

so far around 10

ian's profile picture
ian9 months ago

ngl, this creeps me out as a consumer. way too big brother-esque.

Robert Lukoszko's profile picture
Robert Lukoszko9 months ago

Companies gotta get those customer back, no matter what method

ian's profile picture
ian9 months ago

certainly don't disagree there, but i think if you can leverage that data without sending them a clearly overly-targeted email about what caused them to drop off, you'll have much more success and avoid looking like you're explicitly tracking them

ian's profile picture
ian9 months ago

and as a developer, absolutely love the thinking, just take issue with how you use the info

Robert Lukoszko's profile picture
Robert Lukoszko9 months ago

thanks man

dolev's profile picture
dolev9 months ago

very smart

Robert Lukoszko's profile picture
Robert Lukoszko9 months ago

grinding with team out there 24/7

Don Park's profile picture
Don Park9 months ago

good idea. creepy too, unfortunately.

Robert Lukoszko's profile picture
Robert Lukoszko9 months ago

what makes it creepy? i dont think it is

Don Park's profile picture
Don Park9 months ago

mechanism itself is fine and rather innovative. lack of user approval made me assume this feature would be opt-out at best. that's creepy to me. responses will vary, of course. take it as a data point, not a general verdict.

Jukka's profile picture
Jukka9 months ago

Very cool but also slightly creepy at the same time. How do you spot the user’s intent to nail the emails?

Robert Lukoszko's profile picture
Robert Lukoszko9 months ago

what makes it creepy? I feel it is normal

Jukka's profile picture
Jukka9 months ago

At first it was the feeling of being spied on. Now that I think of it, what you have is about using tracking data differently than most do. As a part of the product, in an active way. Hotjar and similar are already tracking cursor movements etc. but how the data is used is passive, and definitely does not help the user immediately.

Robert Lukoszko's profile picture
Robert Lukoszko9 months ago

Yes thats what I am thinking as well. this data is being owned by website. Wonder what do you think the most active ways to use it are? maybe we can continue convo in dm's

Jukka's profile picture
Jukka9 months ago

Sure let’s do that

owen's profile picture
owen9 months ago

this is sick

Robert Lukoszko's profile picture
Robert Lukoszko9 months ago

hell yeah

Julia Seregina's profile picture
Julia Seregina9 months ago

Great one for product teams!

Robert Lukoszko's profile picture
Robert Lukoszko9 months ago

@julia_in_purple we will kill amplitude?

Julia Seregina's profile picture
Julia Seregina9 months ago

Or product analysts? 😜

Jelmer Borst's profile picture
Jelmer Borst9 months ago

Love it! Great idea, all the best

Robert Lukoszko's profile picture
Robert Lukoszko9 months ago

thank you!

Ron's profile picture
Ron9 months ago

Great idea! I thiiink for the first N emails I'd want to personally edit+send the message for stylistic reasons, make sure I'm around for a live chat if the customer wants it, etc.

Robert Lukoszko's profile picture
Robert Lukoszko9 months ago

absolutely! 100% agree. approve/edit/reject

Pochi's profile picture
Pochi9 months ago

interesting use case. curious how you think about keeping the nudges feeling helpful vs intrusive and what the false positive rate on "purchase hesitation" looks like right now 🤔

Robert Lukoszko's profile picture
Robert Lukoszko9 months ago

you can program it with prompts!

Ray's profile picture
Ray9 months ago

Interesting

Robert Lukoszko's profile picture
Robert Lukoszko9 months ago

interesting

Ricky Funk's profile picture
Ricky Funk9 months ago

Developers: "This is great" Customers: "Remove this shit RIGHT NOW" Listen to your customers. Get feedback. Leave the Bubble.

Robert Lukoszko's profile picture
Robert Lukoszko9 months ago

@rickyfunk Getting feedback as we speak!!!

m ø w's profile picture
m ø w9 months ago

If there’s friction, is not necessary to address the friction instead of survalance? I mean I might be wrong, and often am but I’m interested in how other people set up their systems architecture, especially when considering second order consequences.

Robert Lukoszko's profile picture
Robert Lukoszko9 months ago

sorry didn't get this. but what do you mean by fritctin?

Mick's profile picture
Mick9 months ago

this is really cool. how do you do the auto zoom when doing looms for demos?

Robert Lukoszko's profile picture
Robert Lukoszko9 months ago

screen studio!

Mick's profile picture
Mick9 months ago

champion! thanks bro :)

darren's profile picture
darren9 months ago

such a cool idea

Robert Lukoszko's profile picture
Robert Lukoszko9 months ago

Thanks man! Appriciate

Skyler Ji's profile picture
Skyler Ji9 months ago

seems super exciting!

Robert Lukoszko's profile picture
Robert Lukoszko9 months ago

thanks! Doing my best work out there

Brad | AdaptiveX Voice Agents's profile picture
Brad | AdaptiveX Voice Agents9 months ago

Fantastic! I built something similar as a poc earlier this year and have it in my pipeline. The difference is instead of email it's a voice agent that nudges them to have a quick chat, exactly like a team member in a physical store. I love personalised nudges, well done Robert!

Robert Lukoszko's profile picture
Robert Lukoszko9 months ago

thanks!!

Barron's profile picture
Barron9 months ago

Love this

Robert Lukoszko's profile picture
Robert Lukoszko9 months ago

Letsgooo

Anayat's profile picture
Anayat9 months ago

Behavior agents watching PostHog replays is such a sweet spot for LLMs, next level is closing the loop in-product too so the same agent can trigger UI nudges or micro-surveys before it ever needs to send an email

finity's profile picture
finity9 months ago

What about opening a chat popup that says need help and giving summary of what they did wrong + chatting to it?

Robert Lukoszko's profile picture
Robert Lukoszko9 months ago

Smart! Noted

finity's profile picture
finity9 months ago

Would love to be a beta user! And give feedback

logleb's profile picture
logleb9 months ago

this is sick

Robert Lukoszko's profile picture
Robert Lukoszko9 months ago

thanks! hard work!

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