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We built an ai agent that watches user sessions + emails users when they get stuck - hooked into posthog session replays - every session analyzed w/ gemini - agent detects friction + purchase hesitation - auto-sends the right nudge last week we sent 300 behavior-triggered emails

127,026 görüntüleme • 9 ay önce •via X (Twitter)

80 Yorum

Robert Lukoszko profil fotoğrafı
Robert Lukoszko9 ay önce

Waitlist if you want to try it! I will personally onboard you and support

Elie Steinbock profil fotoğrafı
Elie Steinbock9 ay önce

very cool idea. 1. does it actually work well? (honest answer, please) 2. could be great to catch bugs too. lots of bugs that dont make their way into sentry and similar tools like the user in the email even sent you. i wonder if it could auto notice that error for you

Robert Lukoszko profil fotoğrafı
Robert Lukoszko9 ay önce

1. yes 2. nice thank you! this makes sense

Elie Steinbock profil fotoğrafı
Elie Steinbock9 ay önce

1. excited to try it out if you ever release it as a product!

vas profil fotoğrafı
vas9 ay önce

This is dope

Robert Lukoszko profil fotoğrafı
Robert Lukoszko9 ay önce

Letsgooo

Viz profil fotoğrafı
Viz9 ay önce

As a customer , I wouldn’t want this feature. I don’t like to be tracked.

Robert Lukoszko profil fotoğrafı
Robert Lukoszko9 ay önce

All of this data will be used ONLY be the owner's website. and all PII is included

Sam Grone profil fotoğrafı
Sam Grone9 ay önce

Great idea and extension of existing userneavior analytics platforms like Hotjar/ Posthog. For everyone saying this is creepy, sorry to tell you but most companies record user sessions and run analytics on them (PII is excluded). But things like heatmap tracking, bounce rate, confusion and frustration… recordings are WAY more helpful and accurate than just looking at aggregate metrics or even talking to users. Re: engagement emails - a lot of eComm websites do this already eg “hey you left something in your cart, here’s 10% off”, so that’s standard too. But @Karmedge’s extension to create a merge of these two is quite smart 👏👏

Robert Lukoszko profil fotoğrafı
Robert Lukoszko9 ay önce

ahah! thank you Sam!!

Sam Grone profil fotoğrafı
Sam Grone9 ay önce

For sure! Love the innovation. Maybe worth rephrasing the description to orient towards your customer more, as that may not be clear here, eg: “product managers: we created an automation tool to reduce friction in user onboarding”. Stellar work though and good on you for asking for demoing in public too 🙏

The Canaanite profil fotoğrafı
The Canaanite9 ay önce

Wow! Any chance we can get this open-source?

Robert Lukoszko profil fotoğrafı
Robert Lukoszko9 ay önce

Interesting, I will think about how to implement it! dm'ed you!

Avi Peltz profil fotoğrafı
Avi Peltz9 ay önce

This is sick!

Robert Lukoszko profil fotoğrafı
Robert Lukoszko9 ay önce

lfg

Daniil profil fotoğrafı
Daniil9 ay önce

Thanks man, add to backlog ✅

Robert Lukoszko profil fotoğrafı
Robert Lukoszko9 ay önce

nice

Abhinav Singh profil fotoğrafı
Abhinav Singh9 ay önce

Dope shit my guy dope shit.

Robert Lukoszko profil fotoğrafı
Robert Lukoszko9 ay önce

thank bro!

Saleh Hindi profil fotoğrafı
Saleh Hindi9 ay önce

Looks super useful, love to see it! Creative use of gemini's video processing

Robert Lukoszko profil fotoğrafı
Robert Lukoszko9 ay önce

Thanks! yeah, video is interesting

Piotr Gerke profil fotoğrafı
Piotr Gerke9 ay önce

Why email? Make it take action on user’s behalf and purchase my product lmao

Robert Lukoszko profil fotoğrafı
Robert Lukoszko9 ay önce

hahahah, for suree

Fritz profil fotoğrafı
Fritz9 ay önce

Fantastic work mate!!

Robert Lukoszko profil fotoğrafı
Robert Lukoszko9 ay önce

thanks Fritz

Tasfia ⋆.˚⋆ profil fotoğrafı
Tasfia ⋆.˚⋆9 ay önce

This makes a lot of sense. Curious are the nudges 100% automated or can a human step in before sending?

Robert Lukoszko profil fotoğrafı
Robert Lukoszko9 ay önce

yes, we have will have a review/edit/approve option

Daniel profil fotoğrafı
Daniel9 ay önce

Holy shit thats crazy

Robert Lukoszko profil fotoğrafı
Robert Lukoszko9 ay önce

thank bro

Vlad 🍩 profil fotoğrafı
Vlad 🍩9 ay önce

how many replies did you get?

Robert Lukoszko profil fotoğrafı
Robert Lukoszko9 ay önce

so far around 10

ian profil fotoğrafı
ian9 ay önce

ngl, this creeps me out as a consumer. way too big brother-esque.

Robert Lukoszko profil fotoğrafı
Robert Lukoszko9 ay önce

Companies gotta get those customer back, no matter what method

ian profil fotoğrafı
ian9 ay önce

certainly don't disagree there, but i think if you can leverage that data without sending them a clearly overly-targeted email about what caused them to drop off, you'll have much more success and avoid looking like you're explicitly tracking them

ian profil fotoğrafı
ian9 ay önce

and as a developer, absolutely love the thinking, just take issue with how you use the info

Robert Lukoszko profil fotoğrafı
Robert Lukoszko9 ay önce

thanks man

dolev profil fotoğrafı
dolev9 ay önce

very smart

Robert Lukoszko profil fotoğrafı
Robert Lukoszko9 ay önce

grinding with team out there 24/7

Don Park profil fotoğrafı
Don Park9 ay önce

good idea. creepy too, unfortunately.

Robert Lukoszko profil fotoğrafı
Robert Lukoszko9 ay önce

what makes it creepy? i dont think it is

Don Park profil fotoğrafı
Don Park9 ay önce

mechanism itself is fine and rather innovative. lack of user approval made me assume this feature would be opt-out at best. that's creepy to me. responses will vary, of course. take it as a data point, not a general verdict.

Jukka profil fotoğrafı
Jukka9 ay önce

Very cool but also slightly creepy at the same time. How do you spot the user’s intent to nail the emails?

Robert Lukoszko profil fotoğrafı
Robert Lukoszko9 ay önce

what makes it creepy? I feel it is normal

Jukka profil fotoğrafı
Jukka9 ay önce

At first it was the feeling of being spied on. Now that I think of it, what you have is about using tracking data differently than most do. As a part of the product, in an active way. Hotjar and similar are already tracking cursor movements etc. but how the data is used is passive, and definitely does not help the user immediately.

Robert Lukoszko profil fotoğrafı
Robert Lukoszko9 ay önce

Yes thats what I am thinking as well. this data is being owned by website. Wonder what do you think the most active ways to use it are? maybe we can continue convo in dm's

Jukka profil fotoğrafı
Jukka9 ay önce

Sure let’s do that

owen profil fotoğrafı
owen9 ay önce

this is sick

Robert Lukoszko profil fotoğrafı
Robert Lukoszko9 ay önce

hell yeah

Julia Seregina profil fotoğrafı
Julia Seregina9 ay önce

Great one for product teams!

Robert Lukoszko profil fotoğrafı
Robert Lukoszko9 ay önce

@julia_in_purple we will kill amplitude?

Julia Seregina profil fotoğrafı
Julia Seregina9 ay önce

Or product analysts? 😜

Jelmer Borst profil fotoğrafı
Jelmer Borst9 ay önce

Love it! Great idea, all the best

Robert Lukoszko profil fotoğrafı
Robert Lukoszko9 ay önce

thank you!

Ron profil fotoğrafı
Ron9 ay önce

Great idea! I thiiink for the first N emails I'd want to personally edit+send the message for stylistic reasons, make sure I'm around for a live chat if the customer wants it, etc.

Robert Lukoszko profil fotoğrafı
Robert Lukoszko9 ay önce

absolutely! 100% agree. approve/edit/reject

Pochi profil fotoğrafı
Pochi9 ay önce

interesting use case. curious how you think about keeping the nudges feeling helpful vs intrusive and what the false positive rate on "purchase hesitation" looks like right now 🤔

Robert Lukoszko profil fotoğrafı
Robert Lukoszko9 ay önce

you can program it with prompts!

Ray profil fotoğrafı
Ray9 ay önce

Interesting

Robert Lukoszko profil fotoğrafı
Robert Lukoszko9 ay önce

interesting

Ricky Funk profil fotoğrafı
Ricky Funk9 ay önce

Developers: "This is great" Customers: "Remove this shit RIGHT NOW" Listen to your customers. Get feedback. Leave the Bubble.

Robert Lukoszko profil fotoğrafı
Robert Lukoszko9 ay önce

@rickyfunk Getting feedback as we speak!!!

m ø w profil fotoğrafı
m ø w9 ay önce

If there’s friction, is not necessary to address the friction instead of survalance? I mean I might be wrong, and often am but I’m interested in how other people set up their systems architecture, especially when considering second order consequences.

Robert Lukoszko profil fotoğrafı
Robert Lukoszko9 ay önce

sorry didn't get this. but what do you mean by fritctin?

Mick profil fotoğrafı
Mick9 ay önce

this is really cool. how do you do the auto zoom when doing looms for demos?

Robert Lukoszko profil fotoğrafı
Robert Lukoszko9 ay önce

screen studio!

Mick profil fotoğrafı
Mick9 ay önce

champion! thanks bro :)

darren profil fotoğrafı
darren9 ay önce

such a cool idea

Robert Lukoszko profil fotoğrafı
Robert Lukoszko9 ay önce

Thanks man! Appriciate

Skyler Ji profil fotoğrafı
Skyler Ji9 ay önce

seems super exciting!

Robert Lukoszko profil fotoğrafı
Robert Lukoszko9 ay önce

thanks! Doing my best work out there

Brad | AdaptiveX Voice Agents profil fotoğrafı
Brad | AdaptiveX Voice Agents9 ay önce

Fantastic! I built something similar as a poc earlier this year and have it in my pipeline. The difference is instead of email it's a voice agent that nudges them to have a quick chat, exactly like a team member in a physical store. I love personalised nudges, well done Robert!

Robert Lukoszko profil fotoğrafı
Robert Lukoszko9 ay önce

thanks!!

Barron profil fotoğrafı
Barron9 ay önce

Love this

Robert Lukoszko profil fotoğrafı
Robert Lukoszko9 ay önce

Letsgooo

Anayat profil fotoğrafı
Anayat9 ay önce

Behavior agents watching PostHog replays is such a sweet spot for LLMs, next level is closing the loop in-product too so the same agent can trigger UI nudges or micro-surveys before it ever needs to send an email

finity profil fotoğrafı
finity9 ay önce

What about opening a chat popup that says need help and giving summary of what they did wrong + chatting to it?

Robert Lukoszko profil fotoğrafı
Robert Lukoszko9 ay önce

Smart! Noted

finity profil fotoğrafı
finity9 ay önce

Would love to be a beta user! And give feedback

logleb profil fotoğrafı
logleb9 ay önce

this is sick

Robert Lukoszko profil fotoğrafı
Robert Lukoszko9 ay önce

thanks! hard work!

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