We have started an exercise to update the software for all prepaid token meters. Ukipata SMS from Kenya Power, weka code 1 ku-Reset, and code 2 ku-Update your token meter. It’s that simple, and FREE! Ensure you first load any unused tokens before you update your meter. #UsiachweGizani #UpdateTokenMeterYako

@KenyaPower_Care @EnergyMinK I bought tokens for meter number 37207379860 but I haven't received the SMS for the recharge code. Kindly advise on that

@KenyaPower @EnergyMinK Hello. Apologies for the delay. We've sent the token number. Kindly confirm receipt. ^DB

@KenyaPower_Care @EnergyMinK Who is supposed to receive the update message, there are some who pay tokens for others.

@KenyaPower @EnergyMinK Hello. It'll come when you buy tokens as part of the message. ^DB

@KenyaPower_Care @EnergyMinK Kindly here in Superhighway Estate in Kenyatta Road, Juja we've had no power for a whole week due to transformer overload. Wierd enough the KPLC staff who came to assess the situation keep telling us tuchangishe pesa ya transformer. Surely what is this!

@KenyaPower_Care @EnergyMinK "Ensure you first load any unused tokens before you update your meter" What do you mean with the above?

@KenyaPower @EnergyMinK Hello. If you've any unused (unloaded) tokens, you are advised to load them BEFORE you initiate the update process. ^DB

@KenyaPower_Care @EnergyMinK I have bought token like 10 mins ago from MPESA. Yet to receive it. Have you already started shutting is down. Pls expedite my token.

@KenyaPower_Care @EnergyMinK I bought tokens 5hours ago for meter number 45077183007 but I haven't received the SMS for the recharge.

@KenyaPower @EnergyMinK Hi. Apologies for the delay. Your token number is 54708307967459595855 and 08581284607959500872. ^DB