We have started an exercise to update the software for all prepaid token meters. Ukipata SMS from Kenya Power, weka code 1 ku-Reset, and code 2 ku-Update your token meter. It’s that simple, and FREE! Ensure you first load any unused tokens before you update your meter. #UsiachweGizani #UpdateTokenMeterYako

Transaction failed. The format of your account number is incorrect. Please check and try again with the correct format of your account number.....and yet the account number is correct what might be the problem

Hello. Please provide your meter number for assistance. ^DO

My meter token,imepoteza network ,nimejaribu kuweka token but inaandika failed. Don't know what the problem is .. any assistance may help

Haven't received rest and update codes despite buying tokens

We are currently implementing the update gradually. Once your meter's phase commences, we will inform you via SMS and provide guidance. Meanwhile, please continue to buy your tokens as usual until you hear from us. ^EM

Hello I am trying to buy tokens but i am being told that the format of my account is incorrect. how do i go about that

Good evening, kindly share your meter number, telephone number and location details for further assistance. ^DM

hey, my meter no. 04214983035 is rejecting tokens purchase. kindly assist.

Hello. Please dial #100# on your CIU (the gadget for loading token) to confirm your meter no. (11 digits)then after reload the token and get back to us with your progress.^MK.

I'm in darkness na nikieka token inasema reject na trying to update to the new system inakataa

@messbeautiful35 Hello, assist with your account number.^AG