We understand how precious your time is, and that’s why we take it seriously. Recognised by Cirium for our on-time performance, you can rely on us to get you where you need to be.

I guess we're interpreting it differently, at the beginning of March I wasted a whole week trying to contact you, your communication was at zero level, it's a shame, you were my favorite company

@MalinaP26872 Greetings, We’re truly sorry for the inconvenience and understand how frustrating this must have been. We appreciate your loyalty and would welcome the opportunity to make things right, please feel free to reach out to us via DM so we can assist you further.

I wrote to you many times in times of need, but you never responded...

@MalinaP26872 Greetings, Thank you for reaching out to us. We’re truly sorry for your experience and understand your frustration. Please reach out to us via private message with your details so we can assist you further.

My flight on February 28 was canceled, but I have not yet received any refund.

LOOOOL what a joke! You have wasted countless hours of our time trying to get a refund since the 3rd of March. We have had the same conversation with different operators about 4 times now with a supposed resolution at the end that was then never actioned.

@Lara__Tabet Hi Lara, we’re sorry for the frustration this has caused and understand your concern. We’d like to review this properly and help get it resolved. Please send us a DM with your booking reference so we can assist further. Thank you.

I seem to have a different experience with you

@bolawaoluseun Greetings, Bolawa. We apologize for the delay with your refund. We’ve received your DM and are already addressing your concern. Please stay connected with us via DM or send us another message so we can assist you promptly. Thank you.

It's been nearly two months

My flight was 4 march , ane I haven’t not received any refund

@citra83552 Greetings. We are committed to offering the support you need. We would like to conduct a detailed review of your inquiry. Please reach out to us via a direct message with your details, enabling us to provide you with effective support. Thank you

Hi I had messaged a few times and not getting any response. I am still waiting on a refund and it’s been over 28 days.

@ellibelli01 Welcome back, Ellen. We have responded to your DM and appreciate you getting in touch with us.

@qatarairways still no response

They could also take refunds seriously, in addition to not receiving any assistance from the company when they cancelled flight QR541 on March 2nd and QR773, and abandoned me in Kolkata. I'm still waiting for a response to my DMs.

@henriquered Greetings, Thank you for bringing this to our attention, and we’re truly sorry for the inconvenience you’ve experienced. If you’ve already sent us a DM, please rest assured our team will review it and get back to you shortly. We appreciate your patience .

the month i’ve been waiting on my refund says otherwise

@inuwansan Hello, Mika. We apologize for the delay in processing your refund. Please send us a direct message with your booking reference, and we will review the matter promptly. We look forward to hearing from you.

Hi, my flight was on 13 April but I am still waiting for my refund. Please process my refund promptly as I urgently need my money back. Reservation number is 8GQES9. Thank you

@iamShoaibSR Greetings, Shoiab. We are sorry to learn that you have not received your refund. For further checks and assistance, kindly reach out to us via DM. We highly recommend deleting any details pertaining to your booking of public platforms for data protection reasons.

Qatar! I need my refund back! This airways is the only one I've seen that doesn't give refunds! I NEED MY MONEY BACK! You cancelled my flight! Somehow, you still don't want to pay back!!!

@Chidex43788654 @Chidex43788654 Hello Chidex, we are sorry to learn about this and we are here to provide you with the support you require. Kindly send us a DM to check your booking and the status of the refund request, so we can advise you accordingly. Thank you.

How I send a DM when it's not even working??!!! Pay me my money Qatar!!!! I don't have energy

@Chidex43788654 @Chidex43788654 You may click on the below link and it will redirect you to our direct messages page:

Still waiting for my refund, which i requested more than 28 business days ago......

This is PR handle which replies with a template message but won't help with travllers complaints. This team doesnt even communicate with @qrsupport who can actually help. File complaints with your resp govt transport dept. Canada has CTA online to file complaints.

@qrsupport @CentralCanuck Hello. We apologize for any inconvenience caused by the recent schedule change. Please continue to communicate with us through direct messages so we can review the matter promptly and assist you accordingly. We look forward to hearing from you. Thank you.

Still awaiting refund for flights 23rd March. What's going on?

Still waiting my refund requested on April 1st on a flight your airline canceled. Not only left me with finding another flight home, also not giving any money back. Online says take up to 28 days. It's 31 days and counting

Qatar airlines this is almost 3months ,2 cancelled tickets and no refund in place the German call center never goes through. Am so disappointed in your services

@CouerMarie Hello, Marie. We are sorry to learn about your experience. Please send us additional details via direct message so we can look into the issue and provide the necessary support. We await your message.

The refund nightmare is simply the last straw. Pathetic customer service and very poor policies. Never again w Qatar. Never.Again. I'll pay the difference and fly Turkish. @turkishairlines

@TurkishAirlines @KirkKent73 Hello, Kent. We apologize for the delay and any inconvenience caused. Please send us a direct message with more details so that we can review the matter and assist you further. We look forward to hearing from you. Thank you.

I’ve had a complaint open since January with no resolution- you really understand how precious time is!

@CraigD1993 (2/2) Kindly reach out to us via DM with your case details so we can assist you appropriately. Thank you for your patience and understanding.

DM’d, escalated, and still no update! The poorest service I’ve ever experienced

@CraigD1993 Hello again, Craig. We sincerely regret the delay in our communication. Please be assured that this matter has been brought to the appropriate team’s attention and is currently being addressed. We appreciate your patience.

I need my money back @qatarairways

@JUSTREJOICE64 We apologize for any inconvenience. Please note that your request has been escalated by our team via DM. Kindly remain in contact with us through private messaging for further updates regarding your request. Thank you.

Do you understand how our precious our money is ? Still waiting for a refund for a ticket i bought in January! All you ever do is say DM us your booking number, and then it's silence, hear no more from you.

@bkhant3 Hi Bkhant, we sincerely apologize for the inconvenience we have caused you. We are committed to offering the support you need. Please reach out to us via direct message on Twitter (X) enabling us to provide you with effective support. Thank you.

People can rely solely on your audacity to give false promises

@Babangush911 Hello, we’re sorry to hear this and understand your frustration. This isn’t the experience we aim to provide. Please send us a direct message (DM) with your booking or case details so we can review the situation and assist you further.

I NEED MY MONEY BACK !!!!! THE REFUND PROCESSING IS STILL TOO LONG !!!!

@Cuu_Den Hello. We are truly sorry to hear about the delay on your refund. We are here to help you. Please reach us through direct message, enabling us to provide you with the necessary assistance. Thank you.

Refund received after 50 plus days.....! Isn't it a abnormal delay ?

My flight was the first flight to get canceled on the 28th February 9:30 flight Sydney to Doha I’ve been getting my travel agent to keep rebooking first flight available and they have been getting cancelled. I’m now booked for 15th may hope that doesn’t get cancelled.

Good morning. I requested a full refund for my flights in March 2026. I have received a E voucher. Can you please help ! Been calling and emailed about 29 times and had no reply

@AdrianDavixlbo Hello. Thank you for reaching out to us. We are committed to offering the support you need. Please reach out to us via direct message (DM) on Twitter (X) enabling us to provide you with effective support. Thank you.

Please tell me about cancel ticket how refund Qatar airways i will send via email but didn’t any response till today

My flight was March, 2 and March 20, and I have Not received any refund.

@MartinaWichard Hello Martina, kindly reach out to us via DM and we shall provide you with prompt assistance. Thank you.

@qatarairways 45 DAYS and still NO REFUND for booking 8KUWK3! You issued a Credit Note on April 24 but won't provide the ARN code. Your refund email is REJECTING messages. This is financial fraud. Formal complaint to QCAA is being filed TODAY. Return my 5,871 BRL! #TravelScam

Still waiting for our refund from a flight which was meant to leave 4 April @qrsupport @qatarairways 28 days is over

@qatarairways @qatarairwayscare Your support team is playing ping-pong between departments. I need the ARN for my refund QB-202196441 issued on April 24. Stop the excuses and provide the bank tracking number today! #QatarAirways #CustomerService

Such a third class service! @qatarairways Please never travel with Qatar Airways It's the leading airline company in scamming us Now we don't have trust in you anymore Just refund back my money will never fly withur airline in future @qatarairways

@VenkyVlogs01 Hello, Pradeep. Kindly reach out to us via DM so we can assist you accordingly. Thank you.

How many times I have shared the concern you are not responding to me via dm Shall I post here our conversation?? @qatarairways

Apparently doing a refund is harder than flying a plane. How do you amateurs stay in business.

can’t rely on you to give back money owed though.

@JoPealling Hello, kindly provide us with your travel details via DM and we shall promptly provide you with assistance.

This has been on going for almost 2 months. There is already a message thread if you could look it up. If that’s if you can be bothered. Seems like I get answers then it all dries up. Still not dealt with.

Time is precious but not our money for Qatar .... my flight was cancelled the 2nd of March and I am still waiting for a refund. Every single week, they come up with a different reason why I haven't been refunded and said it's coming ...

Это очень смешно. Учитывая что вы нарушаете все возможные сроки возврата денег. И говорите про пунктуальность

Qatar is not good in term of services in the previous two months. I booked 4-5 times but every time my flight was cancelled for my family. Even I asked them to issue vouchers only . Vouchers standard refund time was 7 days but they took more than a month.

@Zulqarnainfalak Greetings. We are here to offer our assistance and guidance as needed. Your collaboration is essential for us to deliver the required support. Kindly contact us through direct message for additional inquiries and assistance.

These days you are not assisting the inquiries on merit. What is our fault in choosing your services. We booked ticket on low prices 2 months ago. Now due to delay in refund, we have to book the same flights in high prices. It's just waste of time to contact for further inquiries

@Zulqarnainfalak and the increase in fares with as it is solely based on the availability of seats at the time of booking/rebooking 2/5