We’ve introduced a new security layer on MyOneApp to better protect your account. By linking your login to your Safaricom SIM, we ensure it’s always you accessing your services— keeping fraudsters out. When logging in for the first time: - Ensure your Safaricom line is set as your primary... data line. - ⁠Use mobile data (not Wi-Fi). - ⁠Complete the quick authentication. After login, using my OneApp doesn’t consume your data. You may need to re-authenticate if you remove your SIM. Safety and Security are App’Graded on #MyOneApp.show more

Stone age style of doing things. You need to know not every Kenyan using your services lives in Kenya.. Security can still be guaranteed by the use of one time passwords. Style up

Thank you for sharing your feedback, @Byron__3. Our team is actively working on updates to address these challenges in the next release. We appreciate your patience. ^JH

You should have alerted diaspora Mpesa app holders. Thousands like me have been locked out because Safaricom doesn’t have roaming services for Prepaid customers in some countries like Japan. How can I authenticate?

, sorry for the inconvenience. We have postpaid roaming partners in Japan. You may share a request to activate postpay via email to [email protected]. ^WG

Postpaid in Japan costing 2000 monthly

Until when should this go on?

Sorry for this KeJunias, please confirm whether you have checked the terms we have given and share your number, full name and ID number via DM we check on it and advise. ^NP

Kindly advise on it check your inbox.

Hi J.W, on it. ^SW

Turning data roaming to use your app is … not good tech.

Thank you for the feedback, @Kemboidickson. While roaming, data roaming helps manage your airtime so it isn’t consumed when you’re not using a bundle. If needed, you may disable the Data Manager via *544# > Bal & Tips > Data Manager and still enjoy internet access. ^JH

I “enjoy” internet access using other way, what I don’t find joy in is this new ridiculous app requirement. Look, OTP could work just fine. The old app worked just fine, this should have been an upgrade.. we got a downgrade.

Your solution to the problem is worse than the problem itself 🤦🏿,the previous app was working perfectly . After registering afresh using my saf like as the default sim whilst using it's mobile data ,the app keep kicking me out 🤦🏿🤦🏿

Hello @Benkuria16 Sorry about the experience. Frequent logouts aren’t intended, may be caused by session checks or device/app settings after the update. Please ensure the app is updated, background data is enabled. If it continues, kindly DM us your details so we can assist. ^DA

Just make it work like the other Mpesa App. Stop the confusion. As Safaricom users, We did not request for this update.

The new security feature is just overkill. Just use the tried and tested two step verification or an authenticator app. How do banks survive? Why reinvent the wheel?

Hello @inn0725 , sorry for the experience. However, we are currently working on the feedback shared to provide a better, safe, swift and seamless experience on the OneApp. ^EJ

You apologised yesterday and keep posting this crap? You keep us away from fraudsters but can’t keep us away from government? You give them our location and data so we get murdered as you wish? Now you want my money so bad I have to buy your data to access an app? Nonsense.

Many bugs in there… 1. Log in when you have WiFi post authentication and app will ask you to switch off WiFi 2. Ignore it message with retry and it will take you to enter PIN as normal 3. It asks you to add face recognition everytime after entering PIN and doesn’t save it

Hello @MRallykam , sorry for the experience. Thank you for the feedback. Rest assured we are working to permanently fix this on the next update of the app. ^EJ

Have you solved the issues we are facing while we abroad..we authenticate with roaming data thn the next day while trying to use with wifi it simply refuses it instructs you to buy data again which is expensive

We are sorry for the inconvenience, @kamauisaac55. Please note that the first few logins require mobile data before access via other connections is enabled. This is a security measure put in place to help prevent fraud. ^JH

Right now even buying data from saudi is not available in roaming data bundles

It is extremely irritating when your phone doesn’t remember its sim number. In this era of AI what technology are you using?

Sorry about the experience Chiboli . We appreciate you taking time to share your feedback, the app is undergoing continuous improvement. Oblige us for now M-PESA is available on SIM tool kit, USSD *334# and Safaricom app as alternative channels. ^NP

The first and worst thing about this app is this insistence to me to set the Safaricom sim as the primary Sim. It's my phone, why should I be forced to make Saf as primary?

Hi UthamakiKE, sorry about that, due to the enhanced security features, the Simcard has to be on Sim 1 for the App to link the handset, Simcard and App. ^IK

Users: state the problems with the app SafaricomPLC: chooses to overlook the issues and instead offers a long list of why they're right.

Hi @njaggikaey The OneApp is still undergoing improvements based on user feedback. Our team is actively working to fix the issues being experienced and enhance the overall experience. Thank you for your patience. ^TL

Your mpesa service has never been as useless as it is now to people depended on wifi for transactions in the old app.

Hello Boaz, apologies for the experience. For security reasons, the first login to the app must be completed using mobile data from the same Safaricom SIM card. After that, you can access the app using any network connection. ^MW

Tired already

Hi Bwana, apologies. Kindly confirm if you are in Kenya or roaming. ^SW

I have Never Removed My Simcard, I have Logged in more than 90 times since you came up with this crap. Now tell me why I have to log in every Day Using the Mobile Data. Na by the way I hope whoever came up with this idea Won't be paid this Month. Ifikie HR went. Nkt.

But why do i have to switch back to mobile data every time I restart my device?

Hi Eric, apologies, this will happen if you try to access the App via Wi-Fi and the login has not been picked by the system. A couple of successful logins via Mobile Data, you can then revert to Wi-Fi. ^IK

@EricNyagaG2 Upuzi unataka tununue exorbitant data every couple of times?

Our apologies, @silver_xxvi . Thank you for the feedback we’re listening and taking steps to improve, with the aim of providing a safer, swifter, and more seamless experience. ^EJ

Banks handle far more sensitive data and don’t require a physical SIM just to log in.Requiring a Saf SIM + mobile data + re-authentication every time the SIM changes isn’t progress — it’s backwards. Security should be strong and seamless. This feels restrictive, not “App’Graded.”

“Your usage as of today is KSH 1, have KSH 596.74 remaining.Kindly make a payment before reaching the limit to avoid disconnection” What you are not telling diaspora fella who don’t have roaming reception is they need to subscribe to Postpay.

Hey Watashi, kindly DM number, full name and ID we check and advise. ^WL

This is not true. I authenticated mine two days ago. Today, it’s asking me to disconnect WiFi to log in. I’ve not removed my sim (it’s an e-sim) nor turned off my phone.

This is a bug and not a feature.

I followed all the above but it logged me out my number cant be detected yet i have tge sim card and mobile data

Hello @adhiambo_maina and sorry for the trouble. The app sometimes requires initial connection via Safaricom mobile data incase you connects using different networks. Kindly restart your device and retry. ^CR

You see people will stop using the App because you don't have to force issues, the Mpesa App was doing so fine before this unnecessary experiments happened, anyway all the best me I am back to the SIM KIT, not worth losing my sleep anymore.

When am I getting my 1GB I haven't seen it yet it's been 6 hours

Hi Dan, sorry for that experience. Please check your bundle balance. In case of a challenge, kindly DM your phone number, name ID number and year of birth ^PS

This is absolute nonsense .... I can use a global banking app that even uses crypto and they don't need my blood type and yet you guys want to convince us that knowing my location ( which is what you're doing ) everytime I log into to my Mpesa account.

Kizungu mingi na catwalk, anti wi-fi log in is our problem apana hizi koso koso mingi.

Our apologies, @Spykentertainer . Thank you for the feedback — we’re listening and taking steps to improve, with the aim of providing a safer, swifter, and more seamless experience. ^EJ

Am using Mpesa on my secondary line. An E sim. How will I make that Primary. Tumieni akili. Bure kabisa.

@Safaricom_Care 1. Insert 2 sim cards both safaricom and disconnect WIFI. 2. Turn sim 1 data and connect sim 1 to my one app. 3. Turn off sim 1 data. 4. Turn on sim 2 data. 5. Open my one app. Oooops login again. 😂😂

Already deleted you can't force me to prioritise Ur app...Airtel money all the way🚮

Hey, please note that no amount of sanitation will sanitize this useless app. There is no app worldwide that requires a “manual” authorization. There is no innovation you are doing here and tell the PM of this app to look for another career

Why are you totally ignoring client feedback? Not all of us use Safcom data. Some people are out of the country but use MPesa for various services. You're making it harder to use the service - and fighting the clients while at it!

You say that “You may need to re-authenticate if you remove your SIM.” Now what am I to do if I live abroad and I don’t use my safaricom line as my main line? Be logged out every other time and keep using airtime to login again?! Data roaming is expensive! Please FIX THIS!

Hello @_martiniiiz .Our team is working to fix this as soon as possible .We apologize for the inconvenience .^NC

@_martiniiiz Hey @SafaricomPLC Is there any update on this? Or should we just look for alternatives?

Hello Jimnah, kindly update the APP to the latest version, your mobile data should be on, ensure our SIM card is the primary line and you should have bundles as well, to log in successfully. ^ST

It's like you don't care about the people who are abroad using data isn't an option here?

Hello Voken, our apologies. For security reasns, the first time login to My OneApp, kindly ensure the Safaricom SIM is set as the primary line, turn on Safaricom mobile data to login. After successful login you can use WiFi there after to access the App. ^MW

@VokenP47159 You register very well then after a few minutes we are back to this🤔🤦

Our team is actively working on this to ensure the app performs reliably and to improve your overall experience,@KeJunias. We appreciate your feedback and apologize for any inconvenience caused. ^KB

It now makes more sense to me why Safaricom and MPESA should be split into separate entities because this kind of tethering is not about security, there are other options for secure authentication. This is about control.