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When customers request a feature, what they most want is a commitment: Yes, we'll do that! And that's the most tempting thing in the world to offer them. But you're better off saying THANK YOU and meaning it, without binding yourself to a specific solution.

DHH

869,205 subscribers

133,402 次观看 • 2 年前 •via X (Twitter)

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10 条评论

DHH 的头像

DHH2 年前

Full podcast episode here:

Tanmay Das 的头像

Tanmay Das2 年前

Most people cannot resist this temptation because of this mindset: “Oh shit, if I don’t make a commitment, one of the 50 competitors will and I will lose my customer.” …without realizing the fact that doing this will slow down the development of other top-priority features for which 10 customers are waiting.

Niko E. 的头像

Niko E.2 年前

I have worked in customer request mode. It genuinely produces shitty software because of multiple reasons. Most prominent among them, customer knows nothing about designing good user interfaces let alone good software.

Rodrigo Rojo 的头像

Rodrigo Rojo2 年前

I'm all in about this. The user has a pain, but its the dev decision what is the best answer (if any). When i have a pain, i call a doctor. Automedication is never the answer. BUT It would be amazing in hey that i can clic the mail of a contact and automagically copy it :)

Jeff Hansen 的头像

Jeff Hansen2 年前

@jasonfried “We have to work on our customers’ behalf and not their requests” — good hell that is amazingly put. Thanks

devtails 的头像

devtails2 年前

Would you change your approach earlier on in the process? e.g. say you have only one pilot customer.

Nixon Flax 的头像

Nixon Flax2 年前

Hey customers, Go away! chad move

Ayla Croft 的头像

Ayla Croft2 年前

I hear this from almost every successful developer & have decided to lock it in my mental vault.

Nathan Wailes 🇺🇦🇹🇼 的头像

Nathan Wailes 🇺🇦🇹🇼2 年前

Why not just have the UI able to allow the user to specify the toggles that should be visible? Like, that's how Chrome extensions work: you download and enable the extensions you want. IMO a better rationale for not building it is that it isn't a common enough problem.

The Canaanite 的头像

The Canaanite2 年前

Well said! But by doing so, they paint the path of climbing the mountain of product market fit. Up to us to choose how to best climb it in the most optimal fashion at that moment.

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.Mollie to Republicans dealing with the legacy media — understand your opponent for who they really are: “If you understand that you're not just having a debate with an opponent, but your most hostile and most rabid opponent; if you understand that they are propaganda and then you go into it, I think that's one thing." "If you're just treating them like you still have this 1960s view of what the media are, that's when you're going to get in trouble." A-men.

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151,393 次观看 • 5 个月前

Andy Reid shares the 4 things that players crave the most - and it's not what you think. "They want consistency. So I try to make it as consistent as possible." "But most of all, in your relationship with them, they don't want you to tell them a lie. They want the truth." "Sometimes the truth is good. And sometimes it's not so good. But they want that." You can't build a strong relationship without consistency and honesty. "I've found over the years that's the best way - as tough as it is for a coach - to tell somebody that's giving you their all every day, and they're making a living at this, that listen... you're not going to make it here." The hardest conversations are often the most important ones. "I try to give them the whys." Don't just deliver the news. Explain it. Help them understand. People want to be respected and they want to trust you. Give them: 1. Direction 2. Consistency 3. The Truth 4. The Why's By doing this, you build connection, trust, and a strong relationship as a result. (🎥HeadCoachU with Bronco Mendenhall)

Andy Reid shares the 4 things that players crave the most - and it's not what you think. "They want consistency. So I try to make it as consistent as possible." "But most of all, in your relationship with them, they don't want you to tell them a lie. They want the truth." "Sometimes the truth is good. And sometimes it's not so good. But they want that." You can't build a strong relationship without consistency and honesty. "I've found over the years that's the best way - as tough as it is for a coach - to tell somebody that's giving you their all every day, and they're making a living at this, that listen... you're not going to make it here." The hardest conversations are often the most important ones. "I try to give them the whys." Don't just deliver the news. Explain it. Help them understand. People want to be respected and they want to trust you. Give them: 1. Direction 2. Consistency 3. The Truth 4. The Why's By doing this, you build connection, trust, and a strong relationship as a result. (🎥HeadCoachU with Bronco Mendenhall)

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27,196 次观看 • 1 个月前

Andy Reid shares the 4 things that players crave the most - and it's not what you think. "They want consistency. So I try to make it as consistent as possible." "But most of all, in your relationship with them, they don't want you to tell them a lie. They want the truth." "Sometimes the truth is good. And sometimes it's not so good. But they want that." You can't build a strong relationship without consistency and honesty. "I've found over the years that's the best way - as tough as it is for a coach - to tell somebody that's giving you their all every day, and they're making a living at this, that listen... you're not going to make it here." The hardest conversations are often the most important ones. "I try to give them the whys." Don't just deliver the news. Explain it. Help them understand. People want to be respected and they want to trust you. Give them: 1. Direction 2. Consistency 3. The Truth 4. The Why's By doing this, you build connection, trust, and a strong relationship as a result. (🎥 HeadCoachU with Bronco Mendenhall)

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29,981 次观看 • 7 个月前

Jordan Peterson: "If you're competent and silent you will be ignored." "You might think well people should reward you because you're competent. And yes of course they should. But if you're competent and silent then you're just part of the background that's keeping everything functioning" On why you cannot negotiate from a position of weakness: "If you want to push your career forward you have to push it forward. You have to be competent and you have to be strategic" "To be strategic when you negotiate for a new position or a new salary you have to be able to say if you don't give me what I want then something you don't like will happen to you" "It's not a physical threat. It's that you have an option" "You have your CV in order. You're educated and competent and desirable to people outside of your immediate job. You're willing to instantly put yourself on the job market" "So that when you go talk to the person you're negotiating with you're credible" On the one thing most people completely miss about negotiation: "It's very seldom that you're talking to the person who's at the top of the pecking order. What you need to do is tell them a story that they can tell to their boss to make you not a problem" "A good story is look we really need this person because they're hyper competent and they have a better offer" "If you go in there with no power you're going to lose. Obviously" He concludes with the one thing every competent person needs to hear: "The first thing you need to know if you're going to negotiate is that you have to be able to say no. And what no means is that you're not going to do it"

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