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Ana Sayfaya Dön

When customers request a feature, what they most want is a commitment: Yes, we'll do that! And that's the most tempting thing in the world to offer them. But you're better off saying THANK YOU and meaning it, without binding yourself to a specific solution.

DHH

709,604 subscribers

133,339 görüntüleme • 1 yıl önce •via X (Twitter)

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10 Yorum

DHH profil fotoğrafı

DHH1 yıl önce

Full podcast episode here:

Tanmay Das profil fotoğrafı

Tanmay Das1 yıl önce

Most people cannot resist this temptation because of this mindset: “Oh shit, if I don’t make a commitment, one of the 50 competitors will and I will lose my customer.” …without realizing the fact that doing this will slow down the development of other top-priority features for which 10 customers are waiting.

Niko E. profil fotoğrafı

Niko E.1 yıl önce

I have worked in customer request mode. It genuinely produces shitty software because of multiple reasons. Most prominent among them, customer knows nothing about designing good user interfaces let alone good software.

Rodrigo Rojo profil fotoğrafı

Rodrigo Rojo1 yıl önce

I'm all in about this. The user has a pain, but its the dev decision what is the best answer (if any). When i have a pain, i call a doctor. Automedication is never the answer. BUT It would be amazing in hey that i can clic the mail of a contact and automagically copy it :)

Jeff Hansen profil fotoğrafı

Jeff Hansen1 yıl önce

@jasonfried “We have to work on our customers’ behalf and not their requests” — good hell that is amazingly put. Thanks

devtails profil fotoğrafı

devtails1 yıl önce

Would you change your approach earlier on in the process? e.g. say you have only one pilot customer.

Nixon Flax profil fotoğrafı

Nixon Flax1 yıl önce

Hey customers, Go away! chad move

Ayla Croft profil fotoğrafı

Ayla Croft1 yıl önce

I hear this from almost every successful developer & have decided to lock it in my mental vault.

Nathan Wailes 🇺🇦🇹🇼 profil fotoğrafı

Nathan Wailes 🇺🇦🇹🇼1 yıl önce

Why not just have the UI able to allow the user to specify the toggles that should be visible? Like, that's how Chrome extensions work: you download and enable the extensions you want. IMO a better rationale for not building it is that it isn't a common enough problem.

The Canaanite profil fotoğrafı

The Canaanite1 yıl önce

Well said! But by doing so, they paint the path of climbing the mountain of product market fit. Up to us to choose how to best climb it in the most optimal fashion at that moment.

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Selling Your Soul In Hollywood. "Yes, it's very real, it's a very spiritual thing." "There's definitely a "THEY," there's FACTIONS and you know, SECRET SOCITIES." "If you make that wrong choice and then if you don't play ball with what they want to do, you know, THEY'LL take you out, that's the sad thing." "You don't have a say, you just do what "THEY" tell you to do." "When the collection happens, it happens" - Omar Gooding cc: Dialogue

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