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When customers request a feature, what they most want is a commitment: Yes, we'll do that! And that's the most tempting thing in the world to offer them. But you're better off saying THANK YOU and meaning it, without binding yourself to a specific solution.

DHH

709,604 subscribers

133,339 次观看 • 1 年前 •via X (Twitter)

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10 条评论

DHH 的头像

DHH1 年前

Full podcast episode here:

Tanmay Das 的头像

Tanmay Das1 年前

Most people cannot resist this temptation because of this mindset: “Oh shit, if I don’t make a commitment, one of the 50 competitors will and I will lose my customer.” …without realizing the fact that doing this will slow down the development of other top-priority features for which 10 customers are waiting.

Niko E. 的头像

Niko E.1 年前

I have worked in customer request mode. It genuinely produces shitty software because of multiple reasons. Most prominent among them, customer knows nothing about designing good user interfaces let alone good software.

Rodrigo Rojo 的头像

Rodrigo Rojo1 年前

I'm all in about this. The user has a pain, but its the dev decision what is the best answer (if any). When i have a pain, i call a doctor. Automedication is never the answer. BUT It would be amazing in hey that i can clic the mail of a contact and automagically copy it :)

Jeff Hansen 的头像

Jeff Hansen1 年前

@jasonfried “We have to work on our customers’ behalf and not their requests” — good hell that is amazingly put. Thanks

devtails 的头像

devtails1 年前

Would you change your approach earlier on in the process? e.g. say you have only one pilot customer.

Nixon Flax 的头像

Nixon Flax1 年前

Hey customers, Go away! chad move

Ayla Croft 的头像

Ayla Croft1 年前

I hear this from almost every successful developer & have decided to lock it in my mental vault.

Nathan Wailes 🇺🇦🇹🇼 的头像

Nathan Wailes 🇺🇦🇹🇼1 年前

Why not just have the UI able to allow the user to specify the toggles that should be visible? Like, that's how Chrome extensions work: you download and enable the extensions you want. IMO a better rationale for not building it is that it isn't a common enough problem.

The Canaanite 的头像

The Canaanite1 年前

Well said! But by doing so, they paint the path of climbing the mountain of product market fit. Up to us to choose how to best climb it in the most optimal fashion at that moment.

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