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When passengers start throwing water, shouting and cornering IndiGo staff, we cross a line no delay can justify. These are humans doing their best despite operational challenges. They deserve basic respect, even in moments of frustration. #AvGeek
160,409 views • 10 months ago •via X (Twitter)
33 Comments

@IndiGo6E okay so whom the stranded passengers should talk ?? Bring the big shot guys of Indigo on airports to stabilize things face to face in that case. Airport Staff is a thin line between the mainstream culprits.

@IndiGo6E It's @DGCAIndia Who has to be blamed, how can you ask an airline to limit its operations where there is a shortage of pilot and crew and at the same time ask it limit fare and somehow airlines have to also stay profitable. @DGCAIndia will destroy the airline like Airindia

I have no idea why these budget fliers act so damn entitled. They buy a ₹2,000 ticket and suddenly think they own the whole aircraft. Try pulling that crap at a railway station and they’ll be slammed right back into their place. It’s the same old pathetic mindset loud, clueless, and convinced the airline owes them something.

@IndiGo6E Throwing water on employees is not justified. But basic issue is IndiGo knew these challenges. They didnt care to inform passengers when they were at home. And secondly at airport nobody shows accountability to update. So its natural to see such reactions.

@IndiGo6E You're losing the script with each post trying to defend the indefensible. Show some character and stand for rightful principle. Other wise you're just a rat in the race.

@IndiGo6E Passengers has to understand flying passenger aircraft is not simple and easy as hiring cab or bus, lots of logistics, compliances, safety, and other parameters are to be full filled or adhere to…

@IndiGo6E “Operational challenge” @jagograhakjago

@IndiGo6E They are not even communicating the updates properly.

@IndiGo6E Indigo has thrown out hand bags of passengers because they were 500gm heavier. When you treat customers like dirt don’t expect them to treat you better when down

@IndiGo6E People should have the basic sense that he is just a employee of the company not the entire company .... People are frustrated correct but not on that single guy who is in front of you.. all these shouting asshole will keep there mouth shut when asked to speak seperately

@IndiGo6E The arrogance with which @IndiGo6E behaves during normal times deserves this now. Indigo doesn’t deserve decency sir. Just be late by 2 mins you will what they are. No sympathy to them at all

@IndiGo6E Why did Indigo slept for 2 years and not recruited more Pilots in advance. They were aware of the shortage of pilots, then why did they sell their tickets. Let Government fine Indigo heftely and use that to compensate the passengers, you will never see such mess up in future,

@IndiGo6E You assholes deserve basic respect, but the passengers stuck in the airport for hours don't deserve basic facilities like food, water or a chair to sit on. #ChutiyaGeek

No sir, you have always been crossing the line without informing anyone about what’s wrong. People are entitled to know why there is a delay. They want to be updated with the details of any minor changes. No one has time to come to the airport and waste it. They would have started from 5 hour later. Try to manage things properly and learn the concept of transparency with your customers.

@IndiGo6E You don’t know how much stress the passengers feel. People have important deadline to meet not everyone is travelling for leisure

@IndiGo6E You are right. They are only doing their job. Still the issue is that the same employees do not show any empathy with the people when the people are having some issue.

@IndiGo6E Its very easy to give gyan on X, see the ppl what problem are they facing ? Why didnt Indigo hire more pilots/staff when ample of time was given by govt ? When finally new rule is in place the pilot scarcity pooped up ?

Two things I want to say. Yes, it’s not okay for passengers to shout at airline staff — the ground staff don’t even know the real reason behind these cancellations. At the same time, passengers are obviously frustrated. Hundreds of flights are being cancelled, and they have no one to talk to, no clear explanation, and no official to reassure them. The staff becomes the only face they can confront. At the very least, senior officials should come out, address the situation, and speak directly to the passengers instead of leaving everyone in confusion and anger.

@IndiGo6E U guys have collapsed the entire aviation in India. Indigo does not deserve any respect and the CEO must be fired.

@IndiGo6E This is clearly an orchestrated attempt by Indigo to delay FDTL. They simply thought they can get away!

@IndiGo6E If you feel so bad then bring the real culprit forward. Say his name , people will happily address concerns to them. Why stand in between?

@IndiGo6E Abe Shyane. Gyaan mat baant . Words are puking out because you are not stuck. Shameless creature . Baba ban raha hai… Dhongee….

@IndiGo6E They should throw water at DGCA who make stupid rules, this stupid rule will increase flight prices by 20%..I guess ppl can pay that without a protest

@IndiGo6E People are missing interviews, weddings and last rites. How else do you expect them to behave amidst all this frustration?

@IndiGo6E Baat to sahi hai. Don't spare the management though, not just water throw the proverbial axe at them. Or Maybe the CEO resigns to cool matters down.

@IndiGo6E Airline employees are just like you and me, doing their job. They have no power to change the situation. Throwing water like this on anyone can never be justified.

@IndiGo6E So we should start singing bhajans I hope so

@IndiGo6E It’s not the ground staffs fault anyway. These are very high level decisions and no one dare question those authorities

@IndiGo6E End of the day we are immature, uneducated, unaware ignorant, misbehaving,unethical , dishonest, egotistical and uncivilised society. Every day around us we get to see similar behaviour.Inhumane behaviour is acceptable here that’s why we do itIf it was any where else, we wuldn’t

@IndiGo6E indigo ground staff should resign enmasse

@IndiGo6E Agree 💯. Abusing and mistreating the ground staff for flight delay is like blaming the waiter for bad food in a restaurant. Passengers need to be respectful to those who are serving them. They are doing their jobs despite being under severe pressure.

@IndiGo6E Sarkari babu ke samne haath jodege . Neta ko mala pehnayege.

@IndiGo6E The Passengers are humans too who are trying to get from Point A to Point B. Humans in Indigo had 18 months to hire pilots but they chose to inconvenience the passengers. Humans not doing their job at Indigo deserve no respect when they did not respect the time of thousands.

