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The service is too poor considering you guys keep rejecting without reason and I keep going back and forth to the police station without a tangible reason for rejection It a big issue and @palmpay_ng your intervention and swift action is needed please

Thank you for contacting PalmPay. We prioritize customer satisfaction and are here to help. Please share any issues or concerns you're experiencing via DM, and we'll promptly assist you. Thank you, GB.

You guys are so unprofessional

Hello, @chibuzor_debbie. We're curious to know what prompted your comment. At PalmPay, we uphold the highest ethical standards. Please feel free to engage us further via DM so we can better understand and assist with your concerns. Thank you, SB

Refund back my money

We empathize with you regarding your experience and apologize for the inconvenience caused, @ola_strings. Kindly note that the above transaction is currently still pending. To enable further assistance, please raise a dispute on the app regarding this transaction. Thank you. N.H

I can’t download your app, what could be the issue?

Hi, @Udeagwujohnbos1. Thank you for reaching out. Kindly ensure that your device's region and app store country are set to a location where the PalmPay app is officially available, as this may affect its visibility or download. If you still have issues, please send us a DM. ~ SK

Please, Reply your Dm

We can confirm that the resolution has already been provided to you. ~ SK

You people haven't gotten back to me concerning the useless Afrigo card you sold to me, it simply useless online(web transactions)

Hello, @favemma99. Thank you for reaching out to us. We apologize for any inconvenience caused by this situation. Kindly refer to the DM for our latest response to your complaint. Thank you, SB.

Hii, good afternoon please what’s the update concerning the frozen fund I didn’t know what are you guys escalating on about it…up to 3 weeks now nothing has been resolved yet. what’s the update today?

Hello, @adedokun007ibr. Thanks for your message. We apologize for any inconvenience caused. Please note that we have sent your request to the beneficiary bank. Feedback will be shared via DM once made available. Thank you, SB

#registerwithnaz

PalmPay with due respect this is over 24Hours and this transaction is still pending. Kindly release the token associated with this purchase or please do well to reverse the transaction and refund me my money. We have been without light for two days now

Thanks for reaching out to us. We apologize for any inconvenience caused by this situation. Please note that we are working on your pending transaction. Kindly refer to your DM for our response. Thank you, GB.

Palmpay please credit my phone all the data I bought from my app since yesterday. After debiting me

Thanks for reaching out to us. We apologize for any inconvenience caused by this situation. Kindly provide details of this transaction via DM for further checks and assistance. Thank you, GB.

Which kind cap be this ?

Thank you for contacting PalmPay. We prioritize customer satisfaction and are here to help. Please share any issues or concerns you're experiencing via DM, and we'll promptly assist you. Thank you, GB.

Over 3 days now my App is not working and my balance was disappear since, I try all I could to get it working but it’s keep saying service error pls help me to fixed it and bring back my money Acct- 8064018182 Name -: Adesoji Toluwani Thanks @palmpay_ng

Thank you for contacting Palmpay, we sincerely empathize with you and we apologize for any inconveniences experienced. Please provide the error message displayed while attempting the procedure so we can further assist you. Thank you, H.A

@palmpay_ng ……pls help me to fix my account or send back my money and am done with your App…….pls don’t force me to start broadcasting how you pple treated me badly

Thank you for contacting PalmPay, we sincerely empathize with you and we apologize for any inconvenience experienced. Please update your PalmPay app and retry the procedure kindly reach out to us if the issue persist. Thank you, H.A

Palmpay unfreezes my account let me have access to my money this is wickedness

We sincerely empathize with you regarding your experience, @ChigozirimUzue3, Please note that routine security or compliance checks often trigger account restrictions. Kindly refer to your DM for review and assistance with your concerns. Thank you. N.H

Such is life.

Can you give me a full detail explanation information regarding the restriction on my account Palmpay 9551214698. It’s been over year now and my account is still restricted

Thank you for contacting PalmPay. Please be informed that replies to your complaint have been provided via DM. Kindly review your DM for details. Thank you, GB

You allowed a wrong transfer to be withdrawn even when you were alerted immediately. You are not proactive and never active too bad. N70k for that matter. Mtchew

Thanks for reaching out to us. We apologize for any inconvenience caused by this situation. Kindly provide details of this transaction via DM for further checks and assistance. Thank you, GB.

PalmPay Please explain why my account has been under restriction for over a year. Your support keeps asking me to refund a transaction from over two years ago, even though I have no dispute with the other party. I just want a fair resolution and access to my own funds

Hello, @ATANDAdvl3. Thanks for reaching out to us. We empathize with your experience. Please note that restrictions are applied only based on valid reports or activities that may trigger regulatory checks, in line with CBN guidelines. Kindly check your DM. Thank you, SB

Why is nothing done yet after I've submitted the police report you said I should get?

Thanks for contacting us, apologies for any inconvenience experienced, kindly refer to our response via DM, we are working towards resolving your complaint. Thank you, EI.

There's no message in my DM Till when will you resolve it?

Please my issue is not totally resolved... I appreciate your efforts the last time. But one person I sent money to complaint about temporarily disabling his account. He have reach out to bank, but help can only come from palmpay.

We appreciate you reaching out and are glad to know your previous concern was resolved, @Dominicity1 Kindly reach out to us via DM for further review and assistance with your concerns. Thank you. N.H

PalmPay with due respect this is over 24Hours and this transaction is still pending. Kindly release the token associated with this purchase or please do well to reverse the transaction and refund me my money. We have been without light for two days now

Thanks for reaching out, we confirm the transaction failed, likely due to biller downtime. A full refund has been issued to your wallet on 2026-07-16 11:03:10. Apologies for the inconvenience and thank you for your patience. Thanks, EI.

Dear @palmpay_ng why do you always aid fraud and remain silent without taking actions about complaints from people whom your customers defraud? I made a complaint to you in 2023 till date no actions from you and another has just occurred and you’re silent about it @cenbank

PALMPAY, where is my accrued interest on the Fixed Saving Deposit of N1 mio for 6 months. This is un-banking! If this is an oversight, please treat it urgently!

We deeply apologize for the inconvenience and worry this missing interest has caused. Your issue has been escalated to our team for proper handling, and we will share feedback with you as soon as we receive an update. ~ SK

@palmpay_ng Please help 🙏 I was debited ₦80,862 to BetPawa on July 16 but BetPawa did not credit my account. I have reported via call + email. Transaction IDs available. Please DM me for urgent reversal.

Thanks for contacting PalmPay, apologies for any inconvenience experienced, please check your DM for our response. Thank you, EI.

It's a big lie ooo, palmpay will freeze your account without any reasonable explanation. My account is frozen for 4 weeks now. They are escalating the issue every day and still not working, not a single explanation.

We sincerely empathize with you regarding your experience, @ifefunke1 Please note that account restrictions are often triggered by routine security or compliance checks. Kindly reach out to us via DM for further review and assistance with your concerns. Thank you. N.H

PalmPay Please explain why my account has been under restriction for over a year. Your support keeps asking me to refund a transaction from over two years ago, even though I have no dispute with the other party. I just want a fair resolution and access to my own funds

Thank you for reaching out to us. PalmPay continues to prioritize being fast, safe, and reliable. Please share any issues or concerns you're experiencing via DM, and we'll promptly assist you. We value your time and appreciate your feedback. Thanks, EI.

Una really Dey muzz me ooo I Dey Una dm since yesterday without any response but Una fit fast reply for post smh

We apologize for the unusual, delayed response. We are treating this as a priority for you. Thanks, EI.