Your Online Purchases and Payments made easy, safe and secure by using M-PESA Global Pay virtual card. Making your Digital Visa Card simplified for virtual payments. Download M-PESA App to access your Card.

Hey, my fibre issue has gone unresolved for the past 6weeks. Your agents keep saying they are following up but never do. Today though I've been told Joseph of fibre retention team is responsible and no other person can handle it other than him.? Latest ticket no. 1-6QXS2081.

Hey Eli, apologies as soon as this has been resolved we will advise via sms.^HM

Called line 400 several times. I started sending DMs on 5th May. Once resolved just alert me here. Respondntonthis message. @PeterNdegwa_

Hello, experiencing very weak network. I cannot make or receive calls.

Hello Seku, apologies. Kindly restart your phone then test, if that fails DM your number as well as your full names and location for assistance.^DE

Is it same as a visa card

@princealvar_ Yes. However, only use to make payments to international merchants. ^IW

Hey @Safaricom_Care please read DM thank you

Hi Octavio , we are responding shortly .^LB

Still no help

Hey Octavio, kindly check DM for more information.^HM

Thank you for the help

Hi. How about adding an OPTIONAL NARRATION COMMAND in the SEND MONEY option, such that the sender will be able to prove the intention of paying out the money in case the need to do so arises?...

Hello, apologies for the inconvenience. Kindly share via DM the mobile number, full name and ID number we check. ^MW

Why didn't you paid us yesterday on Wednesday??? When are we going to get paid and why??? What's going on with this bingwa sokoni????? Following up wat?? Are you not aware we are not payed??

Hi. I am my global pay account is not responding. Seems like my card is de activated.

Hello @rntsuma , apologies on that, DM your number,name and ID number we check on the status and advise.^GG

Hello @SafaricomPLC I am a radio host and I would like to have partnership through you sponsering one of my shows or all of my shows, am young upcoming journalist hosting four night shows on MBCI Radio. I will appreciate Kind regards Silas Cheminingwa. Radio and Tv Host.

Hi Silas, kindly fill this ^CT

Hello, even after paying the home fibre I have no network coverage in my house account number 11449533.Poor network should be accompanied with free bundles to my phone number

Hi Academia, apologies. We have reset your account, restart router to try again and advise on may also call our helpline 400 ( free) for prompt assistance, our apologies for the inconvenience caused.^CS

I have restarted still not working.Can you send bundles to my phone number sustain me?

Hi @academiaXperts, our apologies for the experience, but its under resolution. We ask for your patience please.Kindly call us on 400 for prompt assistance on the free data awarding. ^KR

Kindly assist me. I have sent you a dm with my issue . Thank you

We are responding shortly Lynn. ^NP

I tried filling a dispute form following a failed transaction but it has frustrated me further. I made a transaction funding pip Ae but it was unsuccessful . But my mpesa balance was deducted I have relentless filled that form it's always telling me failed to open this page.

Yes we do @SababuAriisi , Kindly visit any Safaricom shop near you for assistance, locate us here: ^MK

Hello ly transactions no able to go through

Bish,kindly clarify on the issue in our DM for assistance. ^PN

Done

Check dm

How do I opt out of flash messages that appear after a call or sending a text message?

@Carl63430735 Hello Carl, Kindly dial *836#OK to unsubscribe, or use MySafaricom App to remove any active subscriptions. You may as well share your names and number, for assistance. ^DE

@Safaricom_Care my home fiber has been down since Tuesday 4th June 2024. You have been lying that technicians are on the way. Are they crawling here? Day 3 - Account 11245549

What is going on with your WiFi ?? You're the next people we will reject , you're a monopoly that can't even provide good service I mean it's the bare minimum. For the past 2 months your internet has been poor. No assistance . Get your things in order please 😭

@mukuhi101 Hi Mukuhi, sorry about that. Kindly DM your account number we check and advise. ^IW

I operate mpesa ,but today morning i received a message that.Your operating identity..........on mpesa will be changed to dormant in next 7day,what does it mean??? And whats the solution

Hi @Bwosidouglas5 kindly DM your agent number, agent ID, full name and ID Number we check and advise. ^KC

It's totally hard to reach you on 100, your menu is complicated is unable to address any my complaint/issue. it is so unfortunate and not user friendly at all.

Hi Collins,sorry about can DM us the issue you are experiencing and we shall assist.^NN

No physical card?

No BuRayo, this is a virtual card. See more on

Responded. ^WS

Hizi shilling za Bingwa sokoni mlisema hii week hatupati ? yesterday's payment

leo honestly your services are 1/10.I have been talking to myself in your dms despite asking me to send the details you need.I'm disappointed

We have @kipko35 , kindly check your INBOX. ^MK

hello kindly check your dm,I'm experiencing problems with my mpesa

On it. ^KC

How long does it take to help me please.Its Urgent ,you are on and off

Hello @kipko35, we've responded.Please check.^RJ

@Safaricom_Care check dm

Hello @gmaishn, we will respond shortly. ^AL

Hi, nikona customer anasema amelipa but their message seems iffy. My boss has the phone, nikiwapea message mnaeza niconfirmia the legitimacy?

Could you please return my money, time is not on my side.

@Safaricom_Care I sent some money twice to frankmart supermarket sabatia in kakamega and am trying to contact you you don't have an option for talking to customer care.

Hi Murunga. Please Dm us the M-PESA transaction you need reversed. ^JB

Kindly check dm

@Safaricom_Care Please read my DM. Thanks

Is lipa na Mpesa working. Am trying to pay a Paybill number but it's telling me to try again later

Simply pay anyone the way you want! Learn more: #Accounting #smallbusiness #smallbiz #qbconnect #quickbooks