Chatbase
@chatbase • 12,742 subscribers
Chatbase is the complete platform for building & deploying AI support agents.
Videos
Today, we’re excited to announce AI Actions! AI Actions turn your chatbot into an AI Agent that can take actions by calling any API. This lets the agent do things like upgrade_subscription, track_shipment, book_appointment, and more. Here’s how it works: 1. Set up your API in Chatbase or select from prebuilt actions like Cal.com get_available_slots and Matt Slack send_message. 2. Provide a prompt to guide the Agent on when and how to use the action. 3. Your AI Agent takes care of the rest, executing actions for your customers, giving them a mind-blowing experience. These actions can be internal APIs for app-specific tasks or it can be APIs for external tools your business uses like a ticketing system, a CRM, e-commerce platform, or really anything else. We're raising the bar for customer experience.
Chatbase410,833 Aufrufe • vor 1 Jahr
We rode the Toronto subway and built an AI agent for the TTC. In under 10 minutes. On a moving train. With phone hotspot wifi. Then we handed it to real commuters and filmed what happened. The TTC has had 30 years to make their customer service better. We had one laptop and a mobile hotspot. If you're a frequent commuter and want to get the latest info on interruptions and delays, try it out: chatbase{dot}co{slash}ttc You can also build a personalized, conversational AI agent for your business, repost this and comment "Chatbase" and we'll send you a code to get a month free on us.
Chatbase87,751 Aufrufe • vor 6 Monaten
Chatbase now integrates with Zendesk and Salesforce, with more integrations coming soon. You told us you wanted AI that fits into your existing systems and workflows. We listened. Train Chatbase on your Zendesk and Salesforce ticket history so it learns from every previous customer interaction. Escalate conversations from your website or other customer channels directly into your ticketing system only when human expertise is needed. Or deploy Chatbase as an AI layer inside your helpdesk to automatically draft and resolve all tickets. Chatbase allows you to focus on the most important issues without changing the tools you already use.
Chatbase46,255 Aufrufe • vor 8 Monaten
If you use Zendesk for customer support and haven't set up Chatbase yet, this walkthrough is for you. We cover the full setup steps of adding a powerful AI agent so your team has backup that works 24/7 to resolve what it can, escalates what it can't, and gets smarter with every ticket. In the video: connecting your account, training on your full ticket history, automating ticket creation and escalation, and drafting responses directly inside Zendesk.
Chatbase16,974 Aufrufe • vor 5 Monaten
Last week, we shipped Voice Agents in Chatbase. We're already hearing from early adopters how much the experience changes when support is voice-first. Customers engage longer, questions get resolved faster, and it feels more like you are getting help from an expert. Comment VOICE and we'll give you 1 month free + build you a personalized demo.
Chatbase15,499 Aufrufe • vor 5 Monaten
It's tax season, and students already have enough to worry about. We went to UofT campus to talk to students about their experience with the CRA and help them understand what's changing. The future of customer support is conversational. Instead of digging through help articles, you just ask a question and get the right answer instantly. Every organization should have a customer facing AI agent co-founder to answer questions instantly and accurately. Link to CRA Agent:
Chatbase10,944 Aufrufe • vor 5 Monaten
What customers really want is clarity. Answers that make sense, smooth handoffs, and a support experience that doesn’t waste their time. That’s exactly what Chatbase helps you do. - One AI agent your customers can reach anywhere WhatsApp, Messenger, Slack, Instagram, or your website - Fits right into the tools you already use with native integrations - Smooth human handoff when a real person needs to step in, with full context so you don’t repeat a thing - Clear analytics that show what’s working and what needs fixing Set it up quickly Improve it with real data Deliver support that builds trust and revenue
Chatbase14,023 Aufrufe • vor 10 Monaten
After exactly two years since we started Chatbase, we are live on Product Hunt once again. Today, we are officially launching the new Chatbase platform. We have evolved from simple chatbots to powerful AI support agents that can reason through complex problems and take real action.
Chatbase19,196 Aufrufe • vor 1 Jahr
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