Jonathan Reynolds

We’re taking decisive action to protect consumers and support reputable traders. Why? Because too many families are ripped off by home improvement work, or threatened by intimidation tactics if they’ve fallen behind with debt. And because too many businesses are being undercut by rogue operators. From September, a new government supported scheme will help you identify and hire trusted traders with confidence. It will also protect your money during building projects, with payments linked to key project milestones. In addition, we’re announcing tougher regulation to better protect people facing debt in England and Wales. This will help hold bailiffs to consistent professional standards, and give families a new independent complaints process if they are mistreated. We’re supporting businesses that already play by the rules, and making sure families keeping more of their hard-earned cash in their pockets. The latest in our everyday fixes to restore fairness and give families room to breathe.

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