Leadership Coach - Kate
@katewaterfallhill • 157,000 subscribers
Videos
Meet Claire the Client, played by the brilliant Heather Barnett. Unfortunately for Claire, her new agency account lead is Linda, the bad manager. The agency has won the pitch! Hurrah! Except the client has just cut the budget, the deadline hasn’t moved, and Linda has agreed to deliver everything anyway. No difficult conversations with the client. No renegotiating the scope. Just an expectation that the team will somehow absorb the extra work, probably by sacrificing their evenings and weekends. And the team lunch that they were so looking forward to. Managing client relationships isn’t about saying yes to everything. Sometimes the best thing you can do for your client AND your team is to push back, explain the trade-offs and agree what’s actually achievable. Otherwise, you’re not managing the client. You’re just passing the problem down the line. Watch this space for the next episode of the How to Lead podcast, where we’re talking about managing client demands, setting boundaries and dealing with scope creep in much more detail. More from Linda and Claire coming soon! Thanks @Heather Barnett once again. #leadership #corporatelife #badmanager #LeadershipDevelopment #management
Leadership Coach - Kate52,100 views • 10 days ago
When your boss is too nice… Having a lovely manager is great. Until their reluctance to tackle poor performance means everyone else has to pick up the slack. It’s tempting to think that being a good leader means keeping everyone happy, avoiding difficult conversations and giving people the benefit of the doubt. But when you consistently let underperformance slide, you’re not being kind to your team. You’re being unfair to the people who are doing their jobs well. And you’re not doing the underperformer any favours either. They deserve clear expectations, honest feedback and the opportunity to improve. Being a good leader sometimes means having conversations you’d rather avoid. If you recognise yourself in this Bad Manager Hotline call, perhaps it’s time to work on your confidence in handling those conversations. That’s exactly the sort of thing we tackle in my Leadership Accelerator – six months of practical coaching and support to help you become a more confident, effective leader. Find out more and apply via the link in my profile. #Leadership #Management #corporatelife #badmanager #leadershipcoach
Leadership Coach - Kate10,500 views • 4 days ago
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