Guillaume Luccisano

We started generating draft replies on OpenAI's Davinci model in late 2022. By 2023 we had autonomous AI agents handling customer support in production. Way before it was cool. Today we're releasing Ask Yuma. You talk to it in plain English. It builds your automations, investigates why tickets went wrong, finds your next optimization opportunity, and generates reports from thousands of conversations. It doesn't just build things. It finds what's broken, proposes a plan, gets your approval, implements the fix, tests it, and verifies it worked. CX teams used to configure software. Now they talk to it. The industry isn't ready for how fast this changes everything. 3 years of production. This is what came out of it.