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Spencer Shulem

@Spshulem • 9,464 subscribers

@ https://t.co/v9uBX1hXUz - Build at the speed of insight / https://t.co/mfEbTXEBWe - ship 3.7x faster w/ agents. Angel. Prev. Exec @ 🦄 & 🐴 & CEO @ WeDo. Playing @Warcraft.

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Me leaving the party because no one wants to talk about... - Fable 5 - Open source LLMs - Startups - Escaping the permanent underclass

Me leaving the party because no one wants to talk about... - Fable 5 - Open source LLMs - Startups - Escaping the permanent underclass

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Japan is living in 2124. Their elevators let you cancel a floor and actually close the door 🤯

Japan is living in 2124. Their elevators let you cancel a floor and actually close the door 🤯

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Launching Signals: analyze thousands of calls with insane accuracy in seconds. Filtering through it like quantitative data can save hours answering questions about user research, sales, onboarding, and support calls. It feels like magic.
4:08
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Launching Signals: analyze thousands of calls with insane accuracy in seconds. Filtering through it like quantitative data can save hours answering questions about user research, sales, onboarding, and support calls. It feels like magic.

Spencer Shulem

17,924,806 views • 2 years ago

The stuff we have been cooking @ is wild. Massive companies are pre-paying and setting up their accounts to get early access—this release is the start of what is to come. The biggest thing is: Intercom Integration is here and it's unlike, anything you've seen or tried before. When you add Intercom to BuildBetter, we process every ticket by type, topic, sentiment, emotion, and impact, allowing you to analyze trends and find specific quotes easily. You can even chat with every support ticket in combination with your internal data. It's accuracy is unlike any other platform. But because BuildBetter doesn't just have your external customer data, but also your internal calls and chats... for the first time, you can answer questions like: "What are our customers complaining about this week in Intercom that our team isn't working on?" If you've ever tried to answer that question, you know the weeks worth of work. We've also added 3 of our largest requested quality-of-life improvements: 1) Individual call sharing: You can now keep a call private and share it with one person. 2) Bot image options: Now you can customize what the bot looks like for your team/org calls (small, but big). 3) Join Workspace URL: Share your organization invite link instead of needing to invite others one-by-one. Plus, we still have domain join verification steps, so it's not just the fastest but the safest way to get your team onboarded!
3:04
Spshulem's profile picture

The stuff we have been cooking @ is wild. Massive companies are pre-paying and setting up their accounts to get early access—this release is the start of what is to come. The biggest thing is: Intercom Integration is here and it's unlike, anything you've seen or tried before. When you add Intercom to BuildBetter, we process every ticket by type, topic, sentiment, emotion, and impact, allowing you to analyze trends and find specific quotes easily. You can even chat with every support ticket in combination with your internal data. It's accuracy is unlike any other platform. But because BuildBetter doesn't just have your external customer data, but also your internal calls and chats... for the first time, you can answer questions like: "What are our customers complaining about this week in Intercom that our team isn't working on?" If you've ever tried to answer that question, you know the weeks worth of work. We've also added 3 of our largest requested quality-of-life improvements: 1) Individual call sharing: You can now keep a call private and share it with one person. 2) Bot image options: Now you can customize what the bot looks like for your team/org calls (small, but big). 3) Join Workspace URL: Share your organization invite link instead of needing to invite others one-by-one. Plus, we still have domain join verification steps, so it's not just the fastest but the safest way to get your team onboarded!

Spencer Shulem

260,318 views • 1 year ago

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