
Steven Tey
@steventey • 56,763 subscribers
founder @dubdotco | previously @vercel
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We've been obsessing a lot about creating the best possible AI support experience Dub.co. And I think we've found the magic formula. The stack: ✦ Mintlify → docs + help articles ✦ Upstash vector → vector search ✦ AI SDK + Claude sonnet → LLM/retrieval ✦ Plain → support infra Here's how it works: We consolidated our docs + help articles on Mintlify (best-in-class docs platform) so all our support content is now in one place. On every push to main, we sync changes to our Upstash Vector DB. We also built a custom chat interface that retrieves content from Upstash Vector and generates responses via AI SDK + Claude sonnet. The best part: The AI agent uses 𝚝𝚘𝚘𝚕() from AI SDK to retrieve the user's workspace / partner data to provide accurate responses. Finally, if the user needs to speak to a human, we generate a 𝚃𝚒𝚌𝚔𝚎𝚝𝚄𝚙𝚕𝚘𝚊𝚍 UI that lets users upload screenshots + add more context, before creating a ticket on Plain. Cherry on top: The chat interface is embeddable, so we're able to embed it both in our Mintlify docs + support portal 👇 Since we launched this, it's been a gamechanger for scaling support – reducing support workload and creating a much better experience for our users. Highly recommend giving this a try!
Steven Tey21,494 次观看 • 2 个月前

Excited to launch our new Dub.co Creators page. With Dub, creators can share real-time analytics with the brands they work with – which builds trust + increases revenue. Featuring world-class creators like Andrew D. Huberman, Ph.D., Efficient App, Christian Taylor #VidSummit, and G.
Steven Tey36,732 次观看 • 1 年前
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