
Aaron Edwards
@uglyrobot • 3,555 subscribers
Growing https://t.co/fRgXIvD057 to $5 mill ARR. Sharing my solopreneur journey creating AI SaaS. Co-founder @infiniteuploads (acquired). Previously CTO @wpmudev
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Most AI support bots aren't actually solving problems. They're assigning homework. Customer: "I need an invoice." AI: "Go to Billing → Settings → Invoices." Customer: 😑 That's not resolution. That's directions. The new shift happening in AI support isn't better answers. It's agents that can actually finish the job. Instead of telling customers what to do, they can: • retrieve invoices • process refunds • cancel subscriptions • book meetings • capture leads • run approved workflows • look up live context from your systems The challenge isn't capability. It's control. Giving an AI agent access to customer systems without guardrails is a nightmare. That's why I built AI Actions and Skill Builder for DocsBot. Your agent only gets the tools, permissions, and workflows you explicitly approve, scoped to the customer it's helping. The goal isn't smarter chatbots. The goal is fewer unresolved tickets. What's the first support task you'd trust an AI agent to complete end-to-end?
Aaron Edwards396,250 просмотров • 2 месяцев назад
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