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Most AI support bots aren't actually solving problems. They're assigning homework. Customer: "I need an invoice." AI: "Go to Billing → Settings → Invoices." Customer: 😑 That's not resolution. That's directions. The new shift happening in AI support isn't better answers. It's agents that can actually finish the job....

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Aaron Edwards

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396,250 просмотров • 4 месяцев назад •via X (Twitter)

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