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A customer X'd me about unexpectedly high bills. As I was digging into it 3 directors joined me to work out not only what happened but how to improve the interface for customers & team to help in these situations Stuff like this enables us to be Which? Recommended...

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Greg Jackson

43,104 subscribers

308,895 просмотров • 2 лет назад •via X (Twitter)

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Комментарии: 10

Фото профиля Heiko Lüder 🇺🇦
Heiko Lüder 🇺🇦2 лет назад

@WhichUK Thanks for all your work on great tariffs. But Maybe next you can work out why so many Smartmeters don’t work these days and get together with the regulator to push for change to the terrible network that supports smartmeter readings to be transmitted to the energy companies!

Фото профиля Greg Jackson
Greg Jackson2 лет назад

@WhichUK Honestly - it's so frustrating... the spec is a decade out of date but we have no choice. TBF it's got better over time - but it especially hits Octopus customers because of all our insanely popular smart tariffs and services...

Фото профиля MrT
MrT2 лет назад

@WhichUK I'm with British Gas. The customer interface is woeful. Is it easy to change to you guys? I see good reports. Cheers

Фото профиля Greg Jackson
Greg Jackson2 лет назад

@WhichUK I see customers are already answering :) So use their referrals and save £50 or just come to the website - either works great!

Фото профиля Has he gone yet?
Has he gone yet?2 лет назад

@WhichUK I cannot tell you how important being an Octopus customer has been to me since joining you last May. Because of the savings I have made in electricity from being on the Flux and then Agile tariffs, I have been able to afford to heat my house with gas this winter.

Фото профиля NewBuildNick
NewBuildNick2 лет назад

@WhichUK @OctopusEnergy maybe these directors can help with the problem I have been communicating with @OctopusEnergy on. ref my estimated day/night usage & how it has been swapped around a year ago & why after 6months of communications the problem has not been resolved!

Фото профиля TomTalksEnergy ⚡️
TomTalksEnergy ⚡️2 лет назад

@WhichUK Love this @g__j 👏I can feel the UI/X designers sweating in the background 😂

Фото профиля Greg Jackson
Greg Jackson2 лет назад

@WhichUK You'll hear at the end where we talk about @eddisonj's genius (he's CTO). @pete_miller and @MrFirthy head up UX. Usually we spend a long time getting to the heart of the problem then chat with them to solve it. That way we don't waste their time on ill-thought through stuff

Фото профиля Nik Ogryzko
Nik Ogryzko2 лет назад

@WhichUK This is great focus on the customer and why we're with you but... can't help notice all three directors are men😬

Фото профиля Greg Jackson
Greg Jackson2 лет назад

@WhichUK We have plenty women - and indeed a negative gender pay gap. It just so happened these were the ones at the time. This was spontaneous not planned...

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