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Greg Jackson

@g__j • 43,094 subscribers

Founder https://t.co/AnSgt1hkyV Customer issues: email greg at https://t.co/AnSgt1hkyV for best response Blog at https://t.co/SQplcngLfz

Shorts

How it started... how it ended...

How it started... how it ended...

50,180 Aufrufe

Analysts declared Octopus’s market leadership “The first major shift… since 1990s” But what we celebrated today was the even more important milestone… 8th year of being Which? Recommended Key to our growth is obsessing over customers not obsessing over growth (HT John Kay)

Analysts declared Octopus’s market leadership “The first major shift… since 1990s” But what we celebrated today was the even more important milestone… 8th year of being Which? Recommended Key to our growth is obsessing over customers not obsessing over growth (HT John Kay)

28,393 Aufrufe

AI fraud is very real. Here's a couple of very recent examples - the WAs are mildly plausible (and the numbers are the fraudsters' not mine!) - but listen to the audio... the "impersonation" is eerily impressive (esp the second part of the clip)...

AI fraud is very real. Here's a couple of very recent examples - the WAs are mildly plausible (and the numbers are the fraudsters' not mine!) - but listen to the audio... the "impersonation" is eerily impressive (esp the second part of the clip)...

22,582 Aufrufe

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37% of new trucks in China now electric. And they're not just the little ones... This is (I think) 49 tons - bigger than allowed in UK and Europe. This was at one of hundreds of battery swapping stations which give them 550ish kWh in about 5 minutes. This sort of thing is very bad news for diesel, so of course you'll see a lot of the usual histrionics from oil lobbyists and their acolytes, but it's real, it's cheap, they're powerful and they're probably inevitable.

37% of new trucks in China now electric. And they're not just the little ones... This is (I think) 49 tons - bigger than allowed in UK and Europe. This was at one of hundreds of battery swapping stations which give them 550ish kWh in about 5 minutes. This sort of thing is very bad news for diesel, so of course you'll see a lot of the usual histrionics from oil lobbyists and their acolytes, but it's real, it's cheap, they're powerful and they're probably inevitable.

461,360 Aufrufe • vor 2 Monaten

Sneak peak... So our incredible R&D team in Portadown have been beavering away and we'd love around 10 guinea pig customers to trial Cosy Cooler (slightly paradoxical code name but it alliterates nicely!) Essentially, a cooling add on for the Cosy Heat Pump. Probably the most requested feature we've had, for obvious reasons... We'll miss this Summer but hope to be properly available next Summer.

Sneak peak... So our incredible R&D team in Portadown have been beavering away and we'd love around 10 guinea pig customers to trial Cosy Cooler (slightly paradoxical code name but it alliterates nicely!) Essentially, a cooling add on for the Cosy Heat Pump. Probably the most requested feature we've had, for obvious reasons... We'll miss this Summer but hope to be properly available next Summer.

72,621 Aufrufe • vor 1 Monat

I met Craig, the first Octopus Cosy 9 Heat Pump customer in Yorkshire, at The Energy Tech Summit. He has solar panels & battery, heats his home with the heat pump, charges his electric car at home - and drives 12,000 miles a year. And pays nothing for his energy. With solar to generate his electricity, battery to shift it to the evening & sell it to the grid, and a smart tariff to optimise all his electricity. This is the sort of stuff the fossil fuel industry know is coming and its one reason you see such vitriol. Of course, we'll still use fossil fuels for many years - but by ditching petrol/diesel and gas, people like Craig are living the cheaper, cleaner future and we shouldn't allow incumbency to slow it down.

I met Craig, the first Octopus Cosy 9 Heat Pump customer in Yorkshire, at The Energy Tech Summit. He has solar panels & battery, heats his home with the heat pump, charges his electric car at home - and drives 12,000 miles a year. And pays nothing for his energy. With solar to generate his electricity, battery to shift it to the evening & sell it to the grid, and a smart tariff to optimise all his electricity. This is the sort of stuff the fossil fuel industry know is coming and its one reason you see such vitriol. Of course, we'll still use fossil fuels for many years - but by ditching petrol/diesel and gas, people like Craig are living the cheaper, cleaner future and we shouldn't allow incumbency to slow it down.

59,733 Aufrufe • vor 2 Monaten

And.... winner time! John Simpson Wins on X... with Samrita on Insta Congratulations John :). and hundreds of plushies going to runners up.... Interestingly - 58% of the entries on X were correct, and 38% on Insta. There was a slight trend of increasingly correct answers towards the deadline as a few boffins posted helpful tips! Thank you all - this actually started off as a service fail where we'd got it wrong for a customer, and I thought it'd be interesting to share the challenge. We looked after that customer, of course - but this blew up and was great fun... thank you all 🐙❤️🎇

And.... winner time! John Simpson Wins on X... with Samrita on Insta Congratulations John :). and hundreds of plushies going to runners up.... Interestingly - 58% of the entries on X were correct, and 38% on Insta. There was a slight trend of increasingly correct answers towards the deadline as a few boffins posted helpful tips! Thank you all - this actually started off as a service fail where we'd got it wrong for a customer, and I thought it'd be interesting to share the challenge. We looked after that customer, of course - but this blew up and was great fun... thank you all 🐙❤️🎇

44,031 Aufrufe • vor 2 Monaten

Deadline extended to midday Saturday because we have a new clue! I got asked a LOT of questions about why the dials go in alternating directions so I asked our white coat boffin, Philip Steele . He phoned our engineers and found one that had just been taken off the wall and took it apart... So - have a watch, marvel at the mechanical beauty, see if it gives you any new ideas - and answers Saturday! Oh yeah - and this seems to have got big on X and Insta so 2 winners up for grabs PLUS it's had a lot more entries than I expected so we'll do lots of runners up prizes of Octopus plushies :)

Deadline extended to midday Saturday because we have a new clue! I got asked a LOT of questions about why the dials go in alternating directions so I asked our white coat boffin, Philip Steele . He phoned our engineers and found one that had just been taken off the wall and took it apart... So - have a watch, marvel at the mechanical beauty, see if it gives you any new ideas - and answers Saturday! Oh yeah - and this seems to have got big on X and Insta so 2 winners up for grabs PLUS it's had a lot more entries than I expected so we'll do lots of runners up prizes of Octopus plushies :)

42,665 Aufrufe • vor 2 Monaten

Quick thoughts on this mornings zonal announcement… big question is what’s the plan to get costs down. It’s urgent and families and businesses need costs to fall.

Quick thoughts on this mornings zonal announcement… big question is what’s the plan to get costs down. It’s urgent and families and businesses need costs to fall.

155,690 Aufrufe • vor 1 Jahr

A customer X'd me about unexpectedly high bills. As I was digging into it 3 directors joined me to work out not only what happened but how to improve the interface for customers & team to help in these situations Stuff like this enables us to be Which? Recommended 7 yrs running

A customer X'd me about unexpectedly high bills. As I was digging into it 3 directors joined me to work out not only what happened but how to improve the interface for customers & team to help in these situations Stuff like this enables us to be Which? Recommended 7 yrs running

308,895 Aufrufe • vor 2 Jahren

We've been asked what we're doing for our team for the football... 🏴󠁧󠁢󠁥󠁮󠁧󠁿⚽️🏆 This is what I've posted on our internal comms channel

We've been asked what we're doing for our team for the football... 🏴󠁧󠁢󠁥󠁮󠁧󠁿⚽️🏆 This is what I've posted on our internal comms channel

24,524 Aufrufe • vor 2 Monaten

Onshore wind is quick to build, and cheap But because you couldn't build it here, investment's been going overseas - with the UK missing out on jobs, economic growth and cheap energy It's great to see the ban lifted and we'll work to bring cheap power to communities who want it

Onshore wind is quick to build, and cheap But because you couldn't build it here, investment's been going overseas - with the UK missing out on jobs, economic growth and cheap energy It's great to see the ban lifted and we'll work to bring cheap power to communities who want it

151,257 Aufrufe • vor 2 Jahren

Congratulations Keir Starmer, Rachel Reeves & colleagues. Voters rejected culture wars over net zero, and business is here to help deliver green growth Stability will be good for investment Be bold in tackling planning, grid and outdated energy market. People will thank you

Congratulations Keir Starmer, Rachel Reeves & colleagues. Voters rejected culture wars over net zero, and business is here to help deliver green growth Stability will be good for investment Be bold in tackling planning, grid and outdated energy market. People will thank you

62,648 Aufrufe • vor 2 Jahren

I happened to be in New York this week for a conference on the energy transition. It was amazing how few speakers mentioned the elephant in the room… (and yes, the smoke is everywhere - even in air conditioned conference rooms). And yes, it’s that bad. Your throat hurts.

I happened to be in New York this week for a conference on the energy transition. It was amazing how few speakers mentioned the elephant in the room… (and yes, the smoke is everywhere - even in air conditioned conference rooms). And yes, it’s that bad. Your throat hurts.

51,799 Aufrufe • vor 3 Jahren

It was an absolute privilege to chat with Robert Lewellyn at his incredible Everything Electric this weekend- indeed my teen son declared it “interesting” which is the highest praise. And then this with the legendary Quentin Willson. Incredible leaders, both.

It was an absolute privilege to chat with Robert Lewellyn at his incredible Everything Electric this weekend- indeed my teen son declared it “interesting” which is the highest praise. And then this with the legendary Quentin Willson. Incredible leaders, both.

23,502 Aufrufe • vor 1 Jahr

The deal between Octopus & Government on Bulb gave the Chancellor a welcome £2.3bn boost, according to the OBR's Fiscal Outlook (p103) It showed how govt & business can work together for the good of the country (despite entitled incumbents dragging through the courts for 2 years)

The deal between Octopus & Government on Bulb gave the Chancellor a welcome £2.3bn boost, according to the OBR's Fiscal Outlook (p103) It showed how govt & business can work together for the good of the country (despite entitled incumbents dragging through the courts for 2 years)

13,913 Aufrufe • vor 1 Jahr

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