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A late delivery. A failing payment. Resolve it before your customer notices. Amazon Connect Customer lets you design agentic AI experiences on a no-code canvas & ship in weeks, with observability built in. Get started.

20,807 views • 18 days ago •via X (Twitter)

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New short course: Serverless Agentic Workflows with Amazon Bedrock. Learn to build and deploy serverless agents in this course created with Amazon Web Services and taught by Mike G Chambers, a Senior Developer Advocate at AWS specializing in GenAI. (Disclosure: I serve on Amazon's board.) Generative AI applications are becoming more complex, sophisticated, and agentic. Agentic applications have workloads that can be hard to predict in advance -- for example, what tools will it decide to call? -- and a serverless architecture helps you efficiently providing on-demand resources. This course teaches you to build and deploy a serverless agentic application. You’ll learn to create agents with tools, code execution, and guardrails, and build responsible agents for business use cases: - Build a customer service bot for a fictional tea mug business that can answering questions, retrieve information, and process orders. - Connect your customer service agent to a CRM to get customer info and log support tickets in real-time. - Explore how you invoke the agent, and see the trace to review the agent’s thought process and observation loop until it reaches its final output. - Attach a code interpreter to your agent, giving it the ability to perform accurate calculations by writing and running its own Python code. - Implement guardrails to prevent your agent from revealing sensitive information or using inappropriate language. By the end, you will have built a sophisticated AI agent capable of handling real-world customer support scenarios. Please sign up here!

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