Loading video...

Video Failed to Load

There was a problem loading this video. This could be due to a temporary network issue or the video might be unavailable.

Stop deflecting customer requests and start solving them with agentic AI. By bringing AI agents directly to your customers, we are introducing a concierge-style way of providing customer service. Learn more in the 2026 AI agent trends report →

Google Cloud

564,521 subscribers

11,693 views • 1 month ago •via X (Twitter)

Anya Rossi• Live Now

Private livecam show

0 Comments

No comments available

Comments from the original post will appear here

Related Videos

Farewell, clunky chatbots: AI agents are taking over customer service Soon we'll prefer talking to an all-knowing, empathetic AI with perfect memory over a human customer service agent, predicts Mike Murchison, CEO of ada We also discussed: * model orchestration * instruction following * agents taking actions * Agent to agent collaboration ALL LINKS in next post below

Farewell, clunky chatbots: AI agents are taking over customer service Soon we'll prefer talking to an all-knowing, empathetic AI with perfect memory over a human customer service agent, predicts Mike Murchison, CEO of ada We also discussed: * model orchestration * instruction following * agents taking actions * Agent to agent collaboration ALL LINKS in next post below

Matt Turck

11,656 views • 1 year ago

Today, we’re excited to launch Proactive Agents, a new standard for the AI concierge. This is a major step forward in helping businesses move beyond reactive support to building customer relationships that grow stronger over time. Here’s what’s new: 🧠 User Memory: Deliver personalized experiences to every customer. 📞 Outbound Voice: Build stronger relationships with proactive engagement. 🛠️ Agent Workbench: Debug agent workflows faster with an AI assistant. Throughout this week, we’ll be diving deeper into each of these features and how our customers are using them to deliver concierge experiences. Learn more about the full launch in the thread.

Today, we’re excited to launch Proactive Agents, a new standard for the AI concierge. This is a major step forward in helping businesses move beyond reactive support to building customer relationships that grow stronger over time. Here’s what’s new: 🧠 User Memory: Deliver personalized experiences to every customer. 📞 Outbound Voice: Build stronger relationships with proactive engagement. 🛠️ Agent Workbench: Debug agent workflows faster with an AI assistant. Throughout this week, we’ll be diving deeper into each of these features and how our customers are using them to deliver concierge experiences. Learn more about the full launch in the thread.

Decagon

35,382 views • 3 months ago

Morgan Staley estimates that the "agentic AI market could reach $190 billion to $385 billion by 2030." Here are the best agentic AI names to buy right now to get rich: 1. $PATH - agentic automation platform 2. $NOW - Now Assist AI workflows 3. $CRM - Agentforce enterprise agents 4. $CRWD - Charlotte AI security agent 5. $SNOW - Cortex AI agents 6. $DDOG - Bits AI observability agent 7. $MDB - Atlas vector database for agents 8. $ADBE - Firefly creative AI agents 9. $ORCL - Oracle agentic AI suite 10. $GTLB - Duo AI coding agent 11. $TWLO - AI customer engagement agent All my buy and sell signals in Discord @

Morgan Staley estimates that the "agentic AI market could reach $190 billion to $385 billion by 2030." Here are the best agentic AI names to buy right now to get rich: 1. $PATH - agentic automation platform 2. $NOW - Now Assist AI workflows 3. $CRM - Agentforce enterprise agents 4. $CRWD - Charlotte AI security agent 5. $SNOW - Cortex AI agents 6. $DDOG - Bits AI observability agent 7. $MDB - Atlas vector database for agents 8. $ADBE - Firefly creative AI agents 9. $ORCL - Oracle agentic AI suite 10. $GTLB - Duo AI coding agent 11. $TWLO - AI customer engagement agent All my buy and sell signals in Discord @

StockWhale

359,319 views • 1 month ago

NEW: Introducing Octane AI Agentic Commerce Quizzes - Increase sales with AI. What is it? A sales quiz AI agent that makes 1-1 personalized sales experiences for every single customer. In real time. Powered by our new AI model CORE-1. Examples: 📸 Want to ask your customer to take a selfie and your AI agent automatically recommends them a full outfit from your catalog? Octane AI agents can do that. 🪞 Want to have an AI agent hand pick out each product for a personalized skin care routine? Want them to upload a selfie to detect their skin tone? Octane AI agents can do can that. 📊 Want to create an incredibly detailed report with graphs and tables and graphics thats generated by AI for each customer? Octane AI agents can do that. We give you the building blocks and you can build anything. And you can build it fast because our AI will do the heavy lifting for you. This is v1 and a representation of where our commerce and quiz technology is headed. Available today to everyone at 🆕 What we are launching today: • Smart Quiz Builder: Have an AI agent plan out and build your Octane AI quiz for you. It can even write custom HTML for beautiful results pages and progress bars. • Smart Products: It can take forever to setup the recommendation logic for a quiz. For those of you who need help, simply add smart products to your Octane AI quiz and your very own AI agent will hand-pick products for each customer who takes your quiz. It’s amazing. • Smart Copy: Instead of showing everyone who takes your quiz the exact same copy, use AI to personalize the quiz for every single person who takes it. Explain why these specific products are perfect for specifically them. • Image Analyzer: Let your customers upload or take a photo during the quiz and have AI analyze it. You can use this for anything from skin tone detection to picking out outfits! • Shopping Assistant: An AI agent that lives on your store that can help your customers at the right time. We have been building quiz software for almost 10 years now and AI is enabling us to make quizzes even more powerful. This is just the v1 of what we will be releasing in this area. We are so excited to see what you create with these new agentic products. Get creative, we think you will be surprised at how many interesting experiences you can create with Octane AI now.

NEW: Introducing Octane AI Agentic Commerce Quizzes - Increase sales with AI. What is it? A sales quiz AI agent that makes 1-1 personalized sales experiences for every single customer. In real time. Powered by our new AI model CORE-1. Examples: 📸 Want to ask your customer to take a selfie and your AI agent automatically recommends them a full outfit from your catalog? Octane AI agents can do that. 🪞 Want to have an AI agent hand pick out each product for a personalized skin care routine? Want them to upload a selfie to detect their skin tone? Octane AI agents can do can that. 📊 Want to create an incredibly detailed report with graphs and tables and graphics thats generated by AI for each customer? Octane AI agents can do that. We give you the building blocks and you can build anything. And you can build it fast because our AI will do the heavy lifting for you. This is v1 and a representation of where our commerce and quiz technology is headed. Available today to everyone at 🆕 What we are launching today: • Smart Quiz Builder: Have an AI agent plan out and build your Octane AI quiz for you. It can even write custom HTML for beautiful results pages and progress bars. • Smart Products: It can take forever to setup the recommendation logic for a quiz. For those of you who need help, simply add smart products to your Octane AI quiz and your very own AI agent will hand-pick products for each customer who takes your quiz. It’s amazing. • Smart Copy: Instead of showing everyone who takes your quiz the exact same copy, use AI to personalize the quiz for every single person who takes it. Explain why these specific products are perfect for specifically them. • Image Analyzer: Let your customers upload or take a photo during the quiz and have AI analyze it. You can use this for anything from skin tone detection to picking out outfits! • Shopping Assistant: An AI agent that lives on your store that can help your customers at the right time. We have been building quiz software for almost 10 years now and AI is enabling us to make quizzes even more powerful. This is just the v1 of what we will be releasing in this area. We are so excited to see what you create with these new agentic products. Get creative, we think you will be surprised at how many interesting experiences you can create with Octane AI now.

Matt Schlicht

290,815 views • 6 months ago

Lastly, we showed how AI agents can run your ops. Now they can run your finances. Collections. Payables. Recon. Accounting. No Excel. No chasing customers. No back-and-forth with your CA. Introducing RazorpayX Agentic Banking. Think of this as your mini CFO - powered by AI agents, handling your finances end-to-end. They can even call customers to collect payments. Live demo (yes, that’s an AI agent on the call) ↓ Razorpay RazorpayX

Lastly, we showed how AI agents can run your ops. Now they can run your finances. Collections. Payables. Recon. Accounting. No Excel. No chasing customers. No back-and-forth with your CA. Introducing RazorpayX Agentic Banking. Think of this as your mini CFO - powered by AI agents, handling your finances end-to-end. They can even call customers to collect payments. Live demo (yes, that’s an AI agent on the call) ↓ Razorpay RazorpayX

Harshil Mathur

48,172 views • 2 months ago

New short course: Serverless Agentic Workflows with Amazon Bedrock. Learn to build and deploy serverless agents in this course created with Amazon Web Services and taught by Mike G Chambers, a Senior Developer Advocate at AWS specializing in GenAI. (Disclosure: I serve on Amazon's board.) Generative AI applications are becoming more complex, sophisticated, and agentic. Agentic applications have workloads that can be hard to predict in advance -- for example, what tools will it decide to call? -- and a serverless architecture helps you efficiently providing on-demand resources. This course teaches you to build and deploy a serverless agentic application. You’ll learn to create agents with tools, code execution, and guardrails, and build responsible agents for business use cases: - Build a customer service bot for a fictional tea mug business that can answering questions, retrieve information, and process orders. - Connect your customer service agent to a CRM to get customer info and log support tickets in real-time. - Explore how you invoke the agent, and see the trace to review the agent’s thought process and observation loop until it reaches its final output. - Attach a code interpreter to your agent, giving it the ability to perform accurate calculations by writing and running its own Python code. - Implement guardrails to prevent your agent from revealing sensitive information or using inappropriate language. By the end, you will have built a sophisticated AI agent capable of handling real-world customer support scenarios. Please sign up here!

New short course: Serverless Agentic Workflows with Amazon Bedrock. Learn to build and deploy serverless agents in this course created with Amazon Web Services and taught by Mike G Chambers, a Senior Developer Advocate at AWS specializing in GenAI. (Disclosure: I serve on Amazon's board.) Generative AI applications are becoming more complex, sophisticated, and agentic. Agentic applications have workloads that can be hard to predict in advance -- for example, what tools will it decide to call? -- and a serverless architecture helps you efficiently providing on-demand resources. This course teaches you to build and deploy a serverless agentic application. You’ll learn to create agents with tools, code execution, and guardrails, and build responsible agents for business use cases: - Build a customer service bot for a fictional tea mug business that can answering questions, retrieve information, and process orders. - Connect your customer service agent to a CRM to get customer info and log support tickets in real-time. - Explore how you invoke the agent, and see the trace to review the agent’s thought process and observation loop until it reaches its final output. - Attach a code interpreter to your agent, giving it the ability to perform accurate calculations by writing and running its own Python code. - Implement guardrails to prevent your agent from revealing sensitive information or using inappropriate language. By the end, you will have built a sophisticated AI agent capable of handling real-world customer support scenarios. Please sign up here!

Andrew Ng

80,949 views • 1 year ago

Introducing Upstash AI Agents! 🎉 ◆ Build production-ready AI workflows in minutes ◆ Specialize agents with tools (research, writing, analysis) ◆ Works with Vercel AI SDK, Langchain and more The best way to write AI agent workflows, fully customizable 👇🏻

Introducing Upstash AI Agents! 🎉 ◆ Build production-ready AI workflows in minutes ◆ Specialize agents with tools (research, writing, analysis) ◆ Works with Vercel AI SDK, Langchain and more The best way to write AI agent workflows, fully customizable 👇🏻

Upstash

39,117 views • 1 year ago

Introducing Agent Blocks. AI agents can now work together to solve more complex problems. - Start with simple agents - Combine them into sophisticated solutions - Build on top of other's work Available now in the AutoGPT Platform ✅ Learn more ➡️

Introducing Agent Blocks. AI agents can now work together to solve more complex problems. - Start with simple agents - Combine them into sophisticated solutions - Build on top of other's work Available now in the AutoGPT Platform ✅ Learn more ➡️

AutoGPT

26,957 views • 1 year ago

AI customer service agents have arrived. Air AI is a conversational AI that can perform full 5-40 minute long sales and customer service calls. And it sounds completely replicable to humans. Details: -Can autonomously perform actions across 5,000 unique applications -Adaptable to various roles such as sales development representative, customer service agent, account executive, and more, based on creative input -Currently being utilized on live calls, serving real people and businesses daily -Companies can request beta access to deploy an AI sales or customer service team Unlike humans, AI does not take days off and never gets tired. The harsh reality is that some human jobs, such as customer service agents, will need help to compete against AI. This is both scary and incredible and the same time. What do you think?

AI customer service agents have arrived. Air AI is a conversational AI that can perform full 5-40 minute long sales and customer service calls. And it sounds completely replicable to humans. Details: -Can autonomously perform actions across 5,000 unique applications -Adaptable to various roles such as sales development representative, customer service agent, account executive, and more, based on creative input -Currently being utilized on live calls, serving real people and businesses daily -Companies can request beta access to deploy an AI sales or customer service team Unlike humans, AI does not take days off and never gets tired. The harsh reality is that some human jobs, such as customer service agents, will need help to compete against AI. This is both scary and incredible and the same time. What do you think?

Rowan Cheung

171,051 views • 2 years ago

Here we go again 🚀! Excited to announce that we're building A1Zap (YC W25) with Pennie Li and that we're in the Y Combinator W25 batch in San Francisco! What is A1Base? A1Base gives AI Agents a real world identity for work. We do that by rebuilding Twilio and Okta from the ground up, putting AI Agents first. This means developers can make AI-first agentic applications 10x easier with our API's. ⁉️ Why are we doing this? Because there's a huge torrent of new valuable companies possible with AI agents, but to get their AI Agents to users, they have to chain custom apps, chat interfaces, awkward Slack integrations, browser bots, and wrestle with Twilio’s legacy API (which is built for marketing). We solve this by providing developers with an easy to use API to interface your AI agent with humans/coworkers/users where they are in this case in Whatsapp, Slack, Teams, SMS and more) - with AI Agent features built in. These digital workers are poised to transform how we work and we're the critical infrastructure to help them interact naturally in human workflows. We're not just building another AI tool. We're creating the infrastructure that will enable AI agents to become a natural part of the workforce - handling everything from customer support to sales development to creative work. We're backed by Y Combinator and working with founding teams who share our vision. We believe that in the near future, AI Agents with human coworkers will enable us to pursue more creative and impactful work. Our mission is to help developers build AI Agents that people can partner with and rely on as trusted allies—always with a human-first mindset. If you're thinking about the Agentic future of your company reach out! If you're looking to build your first AI Agentic company - reach out too - we have some amazing open source templates to get you started on the journey. Excited to share more of what we're up to soon 🔜.

Here we go again 🚀! Excited to announce that we're building A1Zap (YC W25) with Pennie Li and that we're in the Y Combinator W25 batch in San Francisco! What is A1Base? A1Base gives AI Agents a real world identity for work. We do that by rebuilding Twilio and Okta from the ground up, putting AI Agents first. This means developers can make AI-first agentic applications 10x easier with our API's. ⁉️ Why are we doing this? Because there's a huge torrent of new valuable companies possible with AI agents, but to get their AI Agents to users, they have to chain custom apps, chat interfaces, awkward Slack integrations, browser bots, and wrestle with Twilio’s legacy API (which is built for marketing). We solve this by providing developers with an easy to use API to interface your AI agent with humans/coworkers/users where they are in this case in Whatsapp, Slack, Teams, SMS and more) - with AI Agent features built in. These digital workers are poised to transform how we work and we're the critical infrastructure to help them interact naturally in human workflows. We're not just building another AI tool. We're creating the infrastructure that will enable AI agents to become a natural part of the workforce - handling everything from customer support to sales development to creative work. We're backed by Y Combinator and working with founding teams who share our vision. We believe that in the near future, AI Agents with human coworkers will enable us to pursue more creative and impactful work. Our mission is to help developers build AI Agents that people can partner with and rely on as trusted allies—always with a human-first mindset. If you're thinking about the Agentic future of your company reach out! If you're looking to build your first AI Agentic company - reach out too - we have some amazing open source templates to get you started on the journey. Excited to share more of what we're up to soon 🔜.

Pasha Rayan

53,904 views • 1 year ago

We're partnering with ServiceNow to integrate Box AI into their AI Agent Fabric, creating true interoperability and enabling customers to unify AI agents, streamline workflows, & enhance secure collaboration. Learn more:

We're partnering with ServiceNow to integrate Box AI into their AI Agent Fabric, creating true interoperability and enabling customers to unify AI agents, streamline workflows, & enhance secure collaboration. Learn more:

Box

168,768 views • 1 year ago

Start this year with an agentic advantage. 🎯 Learn how to get ahead at our AI and Agentic Automation Trends Webinar:

Start this year with an agentic advantage. 🎯 Learn how to get ahead at our AI and Agentic Automation Trends Webinar:

UiPath

13,396,619 views • 4 months ago

Don’t DIY your AI: building a custom Agentforce agent is as simple as describing the job and integrating it directly into your workflow—no separate models, hyperscalers, databases, or AI engineers needed! With all apps, data, AI, and workflows seamlessly integrated on the Salesforce Platform, humans + agents = customer success. This is what AI was meant to be! #DF24

Don’t DIY your AI: building a custom Agentforce agent is as simple as describing the job and integrating it directly into your workflow—no separate models, hyperscalers, databases, or AI engineers needed! With all apps, data, AI, and workflows seamlessly integrated on the Salesforce Platform, humans + agents = customer success. This is what AI was meant to be! #DF24

Marc Benioff

44,720 views • 1 year ago

Agentforce will empower Volkswagen Group to craft personalized customer journeys–powered by data, inspired by people. Learn how they plan to provide world-class service to more customers with connected data, intelligent tools, and AI-powered CRM:

Agentforce will empower Volkswagen Group to craft personalized customer journeys–powered by data, inspired by people. Learn how they plan to provide world-class service to more customers with connected data, intelligent tools, and AI-powered CRM:

Salesforce

17,011 views • 9 months ago

What customer service issues is Sensay solving with AI? Hear from our CEO Dan Thomson.

What customer service issues is Sensay solving with AI? Hear from our CEO Dan Thomson.

Sensay ⛩️✨

22,021 views • 11 months ago

Introducing Agnost AI. The first infrastructure that lets your AI agents learn from every user. It catches every raw intent, connects it back to what your agent did wrong, and improves the agent. Autonomously. Because with AI agents, there's no complaint, just churn.

Introducing Agnost AI. The first infrastructure that lets your AI agents learn from every user. It catches every raw intent, connects it back to what your agent did wrong, and improves the agent. Autonomously. Because with AI agents, there's no complaint, just churn.

shubham

23,194 views • 1 month ago

Earlier today, I got the opportunity to oversee a call centre customer service agent interacting with a customer who called to report a service delivery query. We are determined to ensure that our residents receive the best service from our customer centres. City of Tshwane

Earlier today, I got the opportunity to oversee a call centre customer service agent interacting with a customer who called to report a service delivery query. We are determined to ensure that our residents receive the best service from our customer centres. City of Tshwane

Dr Nasiphi Moya

63,640 views • 1 year ago

Freya (Freya AI) provides human-like, secure Voice AI agents for customer support & sales in financial services. They cut costs by 50% and improve the customer experience with instant 24/7 support that gets things done for customers. Congrats on the launch, Tunga Bayrak and Tomas Nepala!

Freya (Freya AI) provides human-like, secure Voice AI agents for customer support & sales in financial services. They cut costs by 50% and improve the customer experience with instant 24/7 support that gets things done for customers. Congrats on the launch, Tunga Bayrak and Tomas Nepala!

Y Combinator

20,875 views • 10 months ago

AI is helping brands listen, understand, and act faster and smarter than ever before. Want to see how this trend and others are reshaping the customer experience landscape in 2025? Download the 2025 Customer Experience Trends report now!

AI is helping brands listen, understand, and act faster and smarter than ever before. Want to see how this trend and others are reshaping the customer experience landscape in 2025? Download the 2025 Customer Experience Trends report now!

Qualtrics

28,142 views • 1 year ago

Inside the Lead Response Crisis Hurting Dealers (And What to Do About it) | Industry Spotlight Stream the full episode now, hosted by Sam D'Arc: 1:15 How to compete in a crowded market? 4:45 How are customer shopping trends changing? 6:10 Biggest lead management challenge and solution? 11:53 How does AI improve customer experience? 18:57 What is agentic AI? 22:20 Will AI replace sales jobs? 26:15 Future of AI in dealerships? 28:01 Who owns and controls AI data? 37:31 How fast is AI evolving?

Inside the Lead Response Crisis Hurting Dealers (And What to Do About it) | Industry Spotlight Stream the full episode now, hosted by Sam D'Arc: 1:15 How to compete in a crowded market? 4:45 How are customer shopping trends changing? 6:10 Biggest lead management challenge and solution? 11:53 How does AI improve customer experience? 18:57 What is agentic AI? 22:20 Will AI replace sales jobs? 26:15 Future of AI in dealerships? 28:01 Who owns and controls AI data? 37:31 How fast is AI evolving?

Car Dealership Guy

54,300 views • 7 months ago