A long queue has been outside the ticket office all day as people continue to struggle to access the new club accounts. A staff member has been placed at the back of the queue for the last hour or so telling people who are about to join that they... will likely not get seen to. One person with mobility issues we spoke to had been stood in the queue for four and a half hours. #SAFCshow more

Ticket office Manager must be onto his 9th life now. Get him out.

Absolutely shambolic from the club this, not all of us live in Sunderland. 28 times so far I've been cut off phoning them

What’s being done for fans that aren’t local enough to stand at the ticket office for 4/5 hours? I’ve raised 2 askSAFC requests many days ago and nothing has happened yet

He knocked me back at 3:40. How on earth do you get it sorted if you work full time?

Has to be an easier fix for this surely? Most people dont have the time to queue up to get it sorted

Four and half hours 😳 The ticket office isn't fit for purpose or to the scale required for a club of our size.

A massive inconvenience to the fan base It needs to be rolled back to original process or ‘old’ ticketing platform relaunched in the short term until they get it sorted Shambolic Senior member of staff needs to release an update about how they intend to fix it #safc

They had more security staff on duty than people actually in the ticket office when I went down this morning. Shambles and the one responsible should be getting their p45.

I have no account anymore. Season ticket since 97. Nowt. No email about new system. Can’t login, nothing to log in to, email not recognised (enough to send out SC payment confirmation), no password reset. Nowt. Help on site? Na. Help on socials? Nope. Nice one @SunderlandAFC

Mine and husbands season tickets used to be under one email address, registered his own email. I've now created him an account. Try creating a new account if you have been attached to someone else's. Email came few weeks ago to say needed own email.

I didn’t seem to have any problems today. Straight-forward and done in under 2 mins. Or should I be concerned that I have unknowingly missed something?

Looks like my account has been moved to my sons so cant log into mine but can log into his but hes now down as an adult and cant link me. What a fuck on, looks like I wont be going Sat then

Reset my password and lost my points and membership, can’t apply for Europa league ticket scheme either. Different account number also

Look at this . An absolute disgrace of the highest order. Not even a sorry from the club for fucking the whole thing up. How on earth can people wait 5 hours when your in full time employment.

Does anyone have tickets for this Saturday on their wallets I bought two today at the store and they sent me confirmation but can’t download them

I love the club and they’ve made amazing progress over the last 3 years but the ticketing is still a huge issue. I’m digital savvy and have still faced issues that they can’t seem to fix over the phone or online so you end up doing what these poor folk are doing. Shambles

What a great life on a Monday. Nee wonder @ALS_Fanzine the country is in a mess. Dee it online

I reset my password and now I have a completely different account! I’ve lost my membership and tickets for the Fulham game.

Forgive me if I've missed something, but what they queuing for?

Whats the que like now. @ALS_Fanzine

Some right whopper like 😆

Mobility issues but still stood in the queue for 4 and a half hours 🙄

Absolute piss take @SunderlandAFC

There needs to be an investigation by the club into this shambles. The club will have paid a lot of money to the it company who has caused this chaos. Fans deserve redress

The ticket office opens until 11pm on a monday right? How can people bebeing turned away??? Do they think it will take them 5 hours to be seen????

If I was to go Wednesday would you suggest a Tent n camping out job to beat the queues haha

i opened a new account with existing email and everything appeared as it should.

Just log in

Why can’t system fault be sorted, rebooted its every season or systems change.

@RokerReport I live in West Cumbria I’ve tried all day to get through on the phone eventually got in the queue only to be cut off after 15 minutes. They know my email address but won’t send me a code to allow me to access my account. Used to log in using my customer number any ideas?

Can't login to get my tickets, it's another sham

They should’ve been open early and closing late. With extra staff. On overtime if necessary.

The club ticketing side is a shambles and the club couldn’t give a shite Aslong as the money is coming in. Iv bought 5 tickets for Saturday and can’t download them as it doesn’t work so waisted £60 on a friendly that I can’t get into coz I ain’t waiting in that Que at ground.

Technology is great 🙄

What a mess. Not sure how this has been so badly cocked up for so many. Not an acceptable situation.