A Southwest Airlines pilot hands out coffee to delayed passengers on a flight from Baltimore to Louisville. “We’re trying folks,” he told the crowd to a smattering of applause as everyone waited for replacement flight attendants. #Southwest

@davidshepardson @SouthwestAir The attitude the last guy had screams of sense of entitlement

@SouthwestAir When they roll out that refreshment cart at the gate you know you’re in trouble and most likely getting cancelled.

@SouthwestAir Nobody should be dumping on the pilots, flight attendants and gate agents. This is entirely a management and logistics failure at the highest levels. Every other airline was able to figure it out.

@SouthwestAir Almost every Southwest employee has nothing to do with the company not upgrading their IT infrastructure since the 90s. Please remember this.

@SouthwestAir He’s not being paid by the way. We pilots only get paid when the airplane door is closed and we’ve pushed back from the jet bridge. We respect the people who make our dreams of flight possible, our loyal and paying passengers.

@SouthwestAir that’s so incredibly kind of him. he’s probably overworked and exhausted himself, hasn’t seen his family for Christmas either. :(

@SouthwestAir Employees should not be blamed for bad management, Southwest has many great flight crew, etc management needs to support them

@SouthwestAir Everyone, I know this is frustrating/infuriating, but please don’t take it out on the staff, they’re getting screwed by executive management just as much as the customers are right now, if not more, and trying their damnedest to ease the pain #southweststolechristmas #Meltdown

@SouthwestAir It’s amazing the respect y’all show to pilots. If only y’all showed the same to the actual flight attendants and gate agents seeing as they all have the same control of the mess their employer is in.

@SouthwestAir I feel badly for these @SouthwestAir employees on the “front lines” of this catastrophe. This isn’t their fault, yet they are left to deal with all the (rightfully) irate customers, while the executives are where? And doing what? Drafting apology notices to post on social media?