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ATHER Service support needs urgent attention. A customer should not be asked to wait for 2 months for a replacement belt. Is this a manufacturing and supply chain issue, or are we relying on imports even for something as basic as a belt? #Ather #AtherEnergy #CustomerService #AfterSalesService #EV #ElectricVehicles

31,912 views • 13 days ago •via X (Twitter)

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Future of all interfaces on a two wheeler - voice! We have been excited about it for a long time. Ather pretty much invented the concept of touch screens on 2Ws (being the first to do that on a production bike) and we continue to invest heavily into capabilities and feature sets on it. But even as we push the envelope on that front (almost half of our vehicles today ship with a touch TFT and 100% ship with on-board compute and connectivity) we believe the future could very well be one that does not need you to glance at the display at all. Using LLMs and natural language processing and bundling that inside our smart helmets (Halo) we believe that being able to ‘just tell’ your scooter what you want can be super intuitive. In fact far more intuitive than stationary applications like mobile phones, laptops etc. On a scooter you can’t operate touch while riding and we would rather have you glance as little as possible when in heavy traffic or at high speeds. Being able to just tell your Ather what you want, especially inside the cocoon of your helmet (or on any bluetooth headset really) is a significant tech and experience upgrade for riders: Navigation: “Take me to Nandi Hills,” “Navigate home,” “Let’s go to Cubbon Park,” “How far is the nearest charger?” “ETA to jaljog choraha?” "Time to stadium circle?" Vehicle Settings: “Decrease brightness,” or “Maximum brightness,” “Change Traction control to Rain,” “Magic twist, High,” “Share my live location.” Calls: “Call Rohit” - This is fully integrated with your existing contact list. Media controls: “Play the next song” “Pause” We unveiled it last year and have finally rolled out Voice on Ather to all our Gen 3 and above customers now. Do give it a try! Voice today is just the starting point. We believe we can build a ton of experiences for our riders on top of this capability. Next upgrade (soon): your Ather will talk and recommend things to you. Alerts, suggestions, feedbacks - proactively. Ather Energy

Tarun Mehta

11,708 views • 1 month ago