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Before Tennr: care teams juggled portals, Google Sheets, and endless manual data entry—just to track one patient. I call it the “messy inbox problem.” After Tennr: info flows, machines handle the busywork, and humans focus on what matters: patients.

24,168 次观看 • 1 年前 •via X (Twitter)

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I got a call from insurance asking me to justify why my patient—who had a bilateral mastectomy and DIEP flap reconstruction—needed to stay in the hospital for two days. For context: ✅ She had bilateral mastectomies. ✅ She had complex microsurgery (DIEP flaps). ✅ She required continuous blood-flow monitoring with specialized Vioptix. ✅ Written approval from UnitedHealthcare dated July 17. And yet, AFTER surgery, during clinic, I was told I had to do a same-day “peer-to-peer.” I did not request this call. I was exhausted after seeing 65 patients in two days and heading to the hospital to care for the patient I posted about last week (the MRI/expander case). The physician on the line was polite but said the state of Texas required her to call, and she either (1) didn’t know authorization had already been granted or (2) didn’t have access to the medical records that would have answered the question. This was approved because my staff is incredible. As soon as Ebonie heard I was being pulled into a last-minute review, she printed the approval letter and put it in my hand while I was still in clinic. That’s what it takes to practice medicine right now. This is what we mean by insurance interrupting care. Instead of focusing on healing, teams are pulled off the floor to re-prove the obvious and re-justify decisions already authorized. I would like you to ask yourself: — Is this system helping us care for patients or wearing us down? — Why am I forced to ask permission to do the right thing, repeatedly, and then defend it after the fact? Patients deserve monitoring and support after a surgery of this magnitude. They deserve our full attention not red tape.

Elisabeth Potter MD

20,697 次观看 • 11 个月前