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Customer Success as a function won't survive AI in its current shape. Most teams are still optimizing a job that's about to stop existing. Hiring more CSMs. Building more dashboards. Running more QBRs. The work that adds value to customers isn't the work they're staffing for. That's the shift...

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Chandrika Maheshwari

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29,297 просмотров • 3 месяцев назад •via X (Twitter)

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