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Drivers from various ride-hailing apps are demonstrating in Nairobi CBD citing exploitation as their primary grievance. The protest is organized by the Online Drivers Association, which includes members from Uber, Bolt and Faras.

Cyprian, Is Nyakundi

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The pressure on e-hailing drivers has been building for some time, and the recent escalation suggests criminals increasingly see them as soft targets. Here’s the reality of what’s happening: 1. Drivers Are Easy Targets: e-hailing drivers work alone, often at night, and accept trips from unknown passengers. Criminals exploit this by: • Requesting rides to isolated areas • Using fake or newly created accounts • Targeting drivers to steal vehicles, phones and cash. In many cases the trip itself is the setup for a robbery or hijacking. 2. Organized Patterns Emerging: We’re not only seeing opportunistic crimes...In several provinces there are signs of organized groups targeting drivers. Tactics include: • Multiple suspects posing as passengers • Coordinated robberies in specific areas • Stolen vehicles used in other crimes. Some drivers have even been kidnapped and forced to transfer money from their bank apps. 3. Limited Protection: Unlike traditional taxi structures, e-hailing drivers often operate without real-time security support. While platforms provide tracking and emergency buttons, response times are often too slow when a violent robbery unfolds. Drivers also struggle to get consistent police follow-up after incidents. 4. Why We’re Seeing an Escalation: A few factors are driving the spike: • High unemployment and economic pressure • Criminal syndicates looking for vehicles and quick cash • Weak enforcement against fraudulent e-hailing accounts. Once criminals realize a method works, it spreads quickly. 5. What Needs to Change: If this trend isn’t addressed urgently, it will worsen. Authorities and platforms need to act: • Stronger rider verification (ID checks for accounts) • Geo-fencing for high-risk zones • Dedicated police response units for e-hailing crimes • Better information sharing between SAPS and platforms. Right now drivers are essentially frontline workers without protection. *This attack took place last year.

The pressure on e-hailing drivers has been building for some time, and the recent escalation suggests criminals increasingly see them as soft targets. Here’s the reality of what’s happening: 1. Drivers Are Easy Targets: e-hailing drivers work alone, often at night, and accept trips from unknown passengers. Criminals exploit this by: • Requesting rides to isolated areas • Using fake or newly created accounts • Targeting drivers to steal vehicles, phones and cash. In many cases the trip itself is the setup for a robbery or hijacking. 2. Organized Patterns Emerging: We’re not only seeing opportunistic crimes...In several provinces there are signs of organized groups targeting drivers. Tactics include: • Multiple suspects posing as passengers • Coordinated robberies in specific areas • Stolen vehicles used in other crimes. Some drivers have even been kidnapped and forced to transfer money from their bank apps. 3. Limited Protection: Unlike traditional taxi structures, e-hailing drivers often operate without real-time security support. While platforms provide tracking and emergency buttons, response times are often too slow when a violent robbery unfolds. Drivers also struggle to get consistent police follow-up after incidents. 4. Why We’re Seeing an Escalation: A few factors are driving the spike: • High unemployment and economic pressure • Criminal syndicates looking for vehicles and quick cash • Weak enforcement against fraudulent e-hailing accounts. Once criminals realize a method works, it spreads quickly. 5. What Needs to Change: If this trend isn’t addressed urgently, it will worsen. Authorities and platforms need to act: • Stronger rider verification (ID checks for accounts) • Geo-fencing for high-risk zones • Dedicated police response units for e-hailing crimes • Better information sharing between SAPS and platforms. Right now drivers are essentially frontline workers without protection. *This attack took place last year.

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