Eight million ARR is impressive for any startup. It’s even more impressive when it comes from a small bootstrapped team. That achievement made me look more closely at how Chatbase approaches customer experience. A fairly simple idea sits at the centre of their product. Let customers solve problems through... a conversation. No forms or menus, just a clear exchange that leads to an answer or an action. When Yasser showed me how a Chatbase agent learns a company’s knowledge and connects to its internal systems, the value became immediately obvious. It can respond in a tone that matches the brand, escalate the right issues and take meaningful steps instead of handing work back to the customer. The longer term direction is even more interesting. Agents that spot recurring questions. Agents that highlight documentation gaps. Agents that surface product signals that teams usually miss until the problem grows. This is where conversational AI stops being a support tool and becomes an operational insight tool. If customer conversations become the new entry point to a business, tools like Chatbase could change how teams design their entire support workflow. Where do you see the most immediate impact of AI agents in your own organisation?show more

Steve Nouri

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