Get ‘em just how you like

Been waiting two days for my order and still no update ! Do you like having customers or not I’m confused

Oh, no! Please send us a DM @instacarthelp so that we can assist you.

Been waiting on you to respond to my 2 messages since the 21st. Today I've been waiting "just a few more moments" for over an hour now on your chat. I placed an order on the 21st. I never received notification that my shopper had started shopping, that there were replacements, that the shopper was on their way or even that my order had been delivered. Even though I have my account set to receive notifications and have received them in the past. My food sat outside for an HOUR before I realized it had been delivered. Had the driver delivered it to my door instead of dumping it in the driveway in front of the garage I would've known. Thankfully I received the email order receipt or it would've been out there longer. I have my reward card attached to my account. For some reason it wasn't used. This resulted in me overpaying for 7 of my items. It also meant that I didn't receive 50 points added to my reward account for 2 of the items I purchased. One of the steaks that I had ordered and paid for was missing. One of the items that I ordered I marked it as 'Refund' if unavailable. The shopper replaced it instead. This is the least of my concerns but entered as just another example of how this order went. Like I said previously I messaged you twice with no response. I went to the grocery store and they said that they were unable to help because it all runs through you. And now I've been waiting for an assistant for 90 minutes. I'd like to rectify whatever the issues are so it doesn't happen again going forward but honestly if this comment doesn't generate a reply I will gladly stick to @DoorDash from here on out.

We truly empathize with you regarding this experience. It's disheartening to know that this is the feedback our customers are receiving, and we genuinely want to make things right. Please send us a private message with your account information, and we will do our utmost to resolve this for you.

I have two delievries to make and I’m sitting with another shopper cause they can’t get the addresses @Instacart

Cancelled your service due to you’re poor customer service limiting food spoilage to 3 days only. Amazon grocery’s now getting my business.

Hi there, thank you for bringing this to our attention. We want to make sure you receive quality items and to make things right when you don't. Please DM us @InstacartHelp, so we can look into this for you.

@Instacart knows the driver tips are non taxable in 2025 but didn't feel like separating them on our 1099s. Too much work for @instacart. You lazy asses.

Instacart deactivated my account without clearly explaining why. This was my only source of income. I was a 5-star shopper with great customer comments, worked for over 3 years, and completed more than 10,000 shops. I deserve to be given a fair chance to respond. This is not fair

Hey there! We'd be happy to take a look into this for you. Please DM us @InstacartHelp for assistance.

@InstacartHelp They just told me they cannot help. All I wanted was a review of my case, as I am certain there has been a mistake. It is not fair to leave shoppers who have always been loyal like this, especially when this is their main source of income.

@Instacart My account was hacked and deactivated. I can’t delete it and my data is at risk. Please escalate to Privacy team or I will file a complaint with the Office of the Privacy Commissioner of Canada.

If Jimmy Kimmel doesn't get fired, and you continue to support him, you will be boycotted by millions indefinitely. Pull out, or boycott.

How can we trust in a platform that's been violated by some people? Their is a third-party app giving people orders before regular shoppers! This is unacceptable!!!

@Instacart A customer marked tofu as “damaged” just because the box was wet. The product comes sealed inside. A wet box from refrigeration doesn’t mean it’s bad. Why wasn’t the sealed product verified before penalizing me? This is unfair.

86% of America is going to boycott your service due to you sponsoring Jimmy Kimmel who incites the murder of a president. Do you advocate for this? America wants to know

you support Kimmel?

This is the worst company and you’re gonna get sued if I don’t get a callback

Instacart has a real issue. The verification process for customers receiving their order is not adequate. A customer can lie and say that they didn't recieve their order and the shopper/driver automatically gets action taken against them by instacart.

Why not charge a fee on OX2? Modest fee would be $5.50 on oxygen, $4 on fart fee, since its a bean burrito why not? Anyway, fee break: $1 app fee, $5 fart fee, $12 just because, $6 mask fee, $9 Dr. Bill Gates carbon fee.. be creative

Boycott Instacart #firejimmykimmel

fuck you and fuck your fees

Stop advertising for a man who wishes death on President Trump and for Melania to become a “glowing widow” on live national television. I’ll never use Instacart until you stop.

@Instacart I'm a long time weekly user. I cannot continue to use your services while you support violent political activists like Kimmel.

Instacart sucks

I have a customer mad as hell that the app is not working. Thought I was joking. I showed her my phone.. please fix your app.

Real funny 😡 BOYCOTT

Jimmy Kimmel is a disgusting human. Wishing death on people isn’t funny or something I want to support. Until you stop supporting him- I won’t be supporting you.

My Shopper app was required a update but there is no any latest update in the App Store could you please fix this issue @Instacart

Why on earth are you sending out 50 plus miles trips for pennies on the dollar to your shoppers? This is DISGUSTING AND DISRESPECTFUL By you instacart. One day the lawmakers will regulate these apps.

Stop sponsoring Kimmel!

Is your app down aGain? Can't see my batch/ not opening...while I am at the store

Hola me pueden ayudar porfabor

Your company sucks because you support an evil, vile person like Jimmy Kimmel, who is devoid of any conscience. I use your services quite a bit as I’m partially disabled now, but I’m definitely going to look for alternatives to your services.

I think there should be a minimum of $10 for tips This is ridiculous

Do you condone this disgusting rhetoric??

Instacart sucks now