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Gokul (Gokul Rajaram) explains why utility-based software companies like Zendesk are more exposed to AI than systems of record like NetSuite, and why public markets aren't distinguishing between the two: "The software companies that should be the most worried right now is where they are pricing the product based... show more
62,966 görüntüleme • 2 gün önce •via X (Twitter)
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Gannon Giguiere2 gün önce
@gokulr I think this is the part the market keeps missing. Seat-based software is in trouble because AI shrinks the seats. Systems of record are the opposite, the data is the moat.

Joy Lewis2 gün önce
@gokulr Same rule across every ledger: agents propose, a named person posts and signs.

DARKKEVN Labs2 gün önce
The Zendesk-versus-NetSuite distinction is a useful way to think about where AI pressure lands first: workflows with a clear task and weak switching costs are easier to unbundle. Systems that quietly hold the source of truth have a different kind of durability, even as the interface changes.
