How to check if your SecondFi / Yoroi Wallet was affected and submit a support ticket Step 1: With quarantine mode now live, you can view your balance and check whether your wallet address was affected in the recent incident. If your wallets are potentially impacted, a warning banner... will appear on your Home screen in the SecondFi app. Tap it to view your wallet status. Please note that statuses are based on preliminary, non-final data from our review of the incident and remain subject to further review.show more

My wallet wasn't affected (Ledger), but I can't move the funds. What is going to happen with the Midnight token airdrop?

My wallet was affected, and I've already submitted my support ticket. Every day of delay is difficult. Please prioritize the recovery of affected users. Thank you.

So when do we get our funds back? This is a joke now. It’s a criminal offence what you have done

I’m missing 564,788 dollars in ada wtf man

Kindly go to to submit a ticket so our team can assist you directly.

still can’t access this wallet. It only shows “Affected Wallet” and I can’t view my assets. Wallet address: addr1q8qnwnzd68hzxuefjuzacca0suw4zcd0q9wc8d3k2xm47t0tn5g8hxwnd0ex54d8s0uq37smk03fuc54ddxf7k70zw8srtdu5f Please check and help me recover my wallet. Thanks

Please go to to submit a ticket so our team can assist you directly.

Well it's still in maintenance mode like before and it's not allowing me to do anything.

@emurgo_io I can now access one of my wallets. I can see that 7,537.9704 ADA is missing, and only 5,860.2535 ADA and 26,960.177 NIGHT remain in this wallet. My second wallet, which also contains ADA and NIGHT, is still inaccessible. Please investigate and help me recover my assets. Thanks

So how long will my ADA be missing? Are rewards still accumulating? Will we be compensated for loss?

Ok so when do we get our funds back ? Seriously

Step 2: FOR AFFECTED WALLETS: If your wallet is listed as affected, tap it to open the details screen. Here you will see your affected addresses (stake key and address) and a prompt to submit your ticket. ------------------------------------------------ FOR UNAFFECTED WALLETS: If your wallet is not indicated as affected, there is no action required at this time. We are preparing a secure wallet export function intended for all levels of users that will allow you to safely transfer your funds to a new wallet. OPTIONAL: If you wish to move your assets before then, our guidance remains to create a new wallet using a hardware wallet only, then transfer your funds. Disclaimer: Migrating to a hardware wallet requires high technical proficiency. Only attempt if you are technically capable. Alternatively, wait for the secure wallet export functionality which is intended for all different levels of users.

Step 3: Tap “Copy all” to copy your affected addresses. You will need these when submitting your support ticket.

Step 4: How to submit a ticket Here's how: 1. Sign in at 2. Tap "+ Open New Ticket" 3. Select "Claim" as the category 4. Use the subject "Claim Security Incident" 5. Include your name, contact email, and affected wallet addresses 6. Tap "Submit New Ticket" IMPORTANT: - DO NOT USE or remove affected wallets at this time. They may be relevant to any formal process relating to the incident. Wallet status is not a determination of impact, eligibility, entitlement, recovery, or liability. - DO NOT DELETE the SecondFi app under any circumstances. We strongly advise retaining both the app and your seed phrase, as at least one of these two will be required to claim your assets. If you already deleted the app, do not lose your seed phrase. It is now the only way to recover your assets. Recovery needs either the app or the seed phrase, and without one of them, recovery will not be possible.

Important Security Reminder 1. SecondFi will NEVER request private keys, recovery phrases, or wallet credentials, and we will never DM or email you first. Do not accept links from anyone, including people claiming to be SecondFi team members, support, or partners. If you receive a message like that, it’s a scam. 2. Scammers have also created fake SecondFi browser extensions and apps. There is no new application or link. Checking your wallet address and balances and submitting a support ticket is all the official app allows right now. If an app offers any other functionality, such as restoring a wallet, it is fake. The only official extension is in the Chrome Web Store and carries a blue verified check. If a listing does not have it, do not install it. When in doubt, go directly to and verify links yourself. Only trust our official channels: ▪️ X accounts: @secondfiapp and @secondfi_jp ▪️ Support portal: ▪️ Wallet status: check in the SecondFi app, or use if you cannot access the app

hi, probably a bone Q. I have already submitted my ticket while back now. do i need to repeat now? .... gotta ask just in case🤓

I checked my wallet, but my address is not showing as an affected address. However, I lost my ADA after using the wallet for years, and the funds were gone within less than 20 minutes. I already created a support ticket and shared all the requested information with the support.

Lost about 550 ADA have posted a ticket with address. Please suggest the next step. I can't move my $ADA presently.

ok so now whats the timeline? whats the plan? when will you be acquiring more cnts to be able to make everyone whole since the recovery wallet doesnt have enough? can we please get a detailed update on whats currently in the works and an eta on fund recovery???

Guys, I already have a ticket in. I will not be accepting new terms and conditions. Please return my funds immediately. Transaction history shows that Secondfi transferred my assets out. Now kindly return them to me.

It still on maintenance mode and can't do anything, you guys should please fix this, please

How long until we're able to remove our money

i want to get out my ADA from you. how to do that?

My wallet was affected and my balance is zero $0

Kindly go to to submit a ticket so our team can assist you directly.

@emurgo_io Do people need to re-submit another ticket if they already submitted one prior to this capability?

Where my ada staking settings?

What if I haven't got my wallet connected anymore because of a new phone. Should I still avoid restoring using my recovery phrase?

Kindly wait for the secure wallet export function that we will release soon. It is intended for all levels of users that will allow you to safely transfer your assets to a new wallet.

Ticket opened no answer still from your support, astonishing..

Đến bao giờ thì những người bị ảnh hưởng mới nhận lại được tài sản của mình. Hãy có lộ trình chính xác,

被害にあった人はやらないといけないですか？ やらないと返還してくれないの？ 極力、面倒くさいのしたくないんですよね。 余計な事やって更に酷くなったら嫌なので どうせ、これも無視するんでしょ？

How many tickets should we submit ?

How do I remove my funds from the SecondFi account. It says to click send on the Home Screen however there isn’t a send button to click?

It’s been a long time since Secofi has posted any updates about claims or compensation. Why has there been no communication or transparency regarding the status of these claims? Customers deserve clear and regular updates. Please provide an explanation and keep us informed about

Can I move my ADA elsewhere safely now?

Re: Wallet extension on Windows or Linux etc desktop/laptop… if SecondFi/Yoroi Wallets open as usual, shows the correct amounts but doesn’t say anything about being in quarantine mode or being affected… should it open in quarantine mode? Should users be concerned if it doesn’t?

Can you provide here the screenshot of the homepage?

When can I get my funds back?

Can @MidnightNtwrk or @Cardano_CF block chain help the users impacted by Secondfi incident. My wallet is linked to Glacier drop and is affected by Secondfi incident, so the hacker might claim my next thaw.

@emurgo_io If someone like myself has been living under a rock finally checks the app and the wallet is affected and missing some ADA, what are my immediate steps for securing the remaining ADA?

@emurgo_io Kindly wait for the secure wallet export function that we will release soon. It is intended for all levels of users that will allow you to safely transfer your assets to a new wallet.

@emurgo_io So should I do the claim online still?

Do I need to resend it? I already sent it and received a reply saying my account address has been sent to the SecondFi team.