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How to check if your SecondFi / Yoroi Wallet was affected and submit a support ticket Step 1: With quarantine mode now live, you can view your balance and check whether your wallet address was affected in the recent incident. If your wallets are potentially impacted, a warning banner...

70,108 Aufrufe • vor 2 Monaten •via X (Twitter)

44 Kommentare

Profilbild von Bruno
Brunovor 2 Monaten

My wallet wasn't affected (Ledger), but I can't move the funds. What is going to happen with the Midnight token airdrop?

Profilbild von Alireza Zarey
Alireza Zareyvor 2 Monaten

My wallet was affected, and I've already submitted my support ticket. Every day of delay is difficult. Please prioritize the recovery of affected users. Thank you.

Profilbild von Chris Clancy
Chris Clancyvor 2 Monaten

So when do we get our funds back? This is a joke now. It’s a criminal offence what you have done

Profilbild von the chip on the block
the chip on the blockvor 2 Monaten

I’m missing 564,788 dollars in ada wtf man

Profilbild von SecondFi
SecondFivor 2 Monaten

Kindly go to to submit a ticket so our team can assist you directly.

Profilbild von Mai Trinh
Mai Trinhvor 2 Monaten

still can’t access this wallet. It only shows “Affected Wallet” and I can’t view my assets. Wallet address: addr1q8qnwnzd68hzxuefjuzacca0suw4zcd0q9wc8d3k2xm47t0tn5g8hxwnd0ex54d8s0uq37smk03fuc54ddxf7k70zw8srtdu5f Please check and help me recover my wallet. Thanks

Profilbild von SecondFi
SecondFivor 2 Monaten

Please go to to submit a ticket so our team can assist you directly.

Profilbild von Bryan Kirby
Bryan Kirbyvor 2 Monaten

Well it's still in maintenance mode like before and it's not allowing me to do anything.

Profilbild von Mai Trinh
Mai Trinhvor 2 Monaten

@emurgo_io I can now access one of my wallets. I can see that 7,537.9704 ADA is missing, and only 5,860.2535 ADA and 26,960.177 NIGHT remain in this wallet. My second wallet, which also contains ADA and NIGHT, is still inaccessible. Please investigate and help me recover my assets. Thanks

Profilbild von karum Marshall
karum Marshallvor 2 Monaten

So how long will my ADA be missing? Are rewards still accumulating? Will we be compensated for loss?

Profilbild von the chip on the block
the chip on the blockvor 2 Monaten

Ok so when do we get our funds back ? Seriously

Profilbild von SecondFi
SecondFivor 2 Monaten

Step 2: FOR AFFECTED WALLETS: If your wallet is listed as affected, tap it to open the details screen. Here you will see your affected addresses (stake key and address) and a prompt to submit your ticket. ------------------------------------------------ FOR UNAFFECTED WALLETS: If your wallet is not indicated as affected, there is no action required at this time. We are preparing a secure wallet export function intended for all levels of users that will allow you to safely transfer your funds to a new wallet. OPTIONAL: If you wish to move your assets before then, our guidance remains to create a new wallet using a hardware wallet only, then transfer your funds. Disclaimer: Migrating to a hardware wallet requires high technical proficiency. Only attempt if you are technically capable. Alternatively, wait for the secure wallet export functionality which is intended for all different levels of users.

Profilbild von SecondFi
SecondFivor 2 Monaten

Step 3: Tap “Copy all” to copy your affected addresses. You will need these when submitting your support ticket.

Profilbild von SecondFi
SecondFivor 2 Monaten

Step 4: How to submit a ticket Here's how: 1. Sign in at 2. Tap "+ Open New Ticket" 3. Select "Claim" as the category 4. Use the subject "Claim Security Incident" 5. Include your name, contact email, and affected wallet addresses 6. Tap "Submit New Ticket" IMPORTANT: - DO NOT USE or remove affected wallets at this time. They may be relevant to any formal process relating to the incident. Wallet status is not a determination of impact, eligibility, entitlement, recovery, or liability. - DO NOT DELETE the SecondFi app under any circumstances. We strongly advise retaining both the app and your seed phrase, as at least one of these two will be required to claim your assets. If you already deleted the app, do not lose your seed phrase. It is now the only way to recover your assets. Recovery needs either the app or the seed phrase, and without one of them, recovery will not be possible.

Profilbild von SecondFi
SecondFivor 2 Monaten

Important Security Reminder 1. SecondFi will NEVER request private keys, recovery phrases, or wallet credentials, and we will never DM or email you first. Do not accept links from anyone, including people claiming to be SecondFi team members, support, or partners. If you receive a message like that, it’s a scam. 2. Scammers have also created fake SecondFi browser extensions and apps. There is no new application or link. Checking your wallet address and balances and submitting a support ticket is all the official app allows right now. If an app offers any other functionality, such as restoring a wallet, it is fake. The only official extension is in the Chrome Web Store and carries a blue verified check. If a listing does not have it, do not install it. When in doubt, go directly to and verify links yourself. Only trust our official channels: ▪️ X accounts: @secondfiapp and @secondfi_jp ▪️ Support portal: ▪️ Wallet status: check in the SecondFi app, or use if you cannot access the app

Profilbild von Brian
Brianvor 2 Monaten

hi, probably a bone Q. I have already submitted my ticket while back now. do i need to repeat now? .... gotta ask just in case🤓

Profilbild von FreeIranApril2026(کوروش کبیر) 🇮🇷🇮🇷🇮🇷
FreeIranApril2026(کوروش کبیر) 🇮🇷🇮🇷🇮🇷vor 2 Monaten

I checked my wallet, but my address is not showing as an affected address. However, I lost my ADA after using the wallet for years, and the funds were gone within less than 20 minutes. I already created a support ticket and shared all the requested information with the support.

Profilbild von Singh
Singhvor 2 Monaten

Lost about 550 ADA have posted a ticket with address. Please suggest the next step. I can't move my $ADA presently.

Profilbild von Just getting started
Just getting startedvor 2 Monaten

ok so now whats the timeline? whats the plan? when will you be acquiring more cnts to be able to make everyone whole since the recovery wallet doesnt have enough? can we please get a detailed update on whats currently in the works and an eta on fund recovery???

Profilbild von hodlerscorner.eth
hodlerscorner.ethvor 2 Monaten

Guys, I already have a ticket in. I will not be accepting new terms and conditions. Please return my funds immediately. Transaction history shows that Secondfi transferred my assets out. Now kindly return them to me.

Profilbild von Bright (FERN)📊
Bright (FERN)📊vor 2 Monaten

It still on maintenance mode and can't do anything, you guys should please fix this, please

Profilbild von James Evans
James Evansvor 2 Monaten

How long until we're able to remove our money

Profilbild von kingscrown
kingscrownvor 2 Monaten

i want to get out my ADA from you. how to do that?

Profilbild von Bright (FERN)📊
Bright (FERN)📊vor 2 Monaten

My wallet was affected and my balance is zero $0

Profilbild von SecondFi
SecondFivor 2 Monaten

Kindly go to to submit a ticket so our team can assist you directly.

Profilbild von Chris
Chrisvor 2 Monaten

@emurgo_io Do people need to re-submit another ticket if they already submitted one prior to this capability?

Profilbild von ©@®D@N🌑⭐⭐⭐⭐⭐
©@®D@N🌑⭐⭐⭐⭐⭐vor 2 Monaten

Where my ada staking settings?

Profilbild von Luck Hermsen
Luck Hermsenvor 2 Monaten

What if I haven't got my wallet connected anymore because of a new phone. Should I still avoid restoring using my recovery phrase?

Profilbild von SecondFi
SecondFivor 2 Monaten

Kindly wait for the secure wallet export function that we will release soon. It is intended for all levels of users that will allow you to safely transfer your assets to a new wallet.

Profilbild von Ethernal
Ethernalvor 2 Monaten

Ticket opened no answer still from your support, astonishing..

Profilbild von Phạm Huy Thành
Phạm Huy Thànhvor 2 Monaten

Đến bao giờ thì những người bị ảnh hưởng mới nhận lại được tài sản của mình. Hãy có lộ trình chính xác,

Profilbild von トンカツ伯爵三世
トンカツ伯爵三世vor 2 Monaten

被害にあった人はやらないといけないですか? やらないと返還してくれないの? 極力、面倒くさいのしたくないんですよね。 余計な事やって更に酷くなったら嫌なので どうせ、これも無視するんでしょ?

Profilbild von ScoopDoGG
ScoopDoGGvor 2 Monaten

How many tickets should we submit ?

Profilbild von Ghost Rider
Ghost Ridervor 1 Monat

How do I remove my funds from the SecondFi account. It says to click send on the Home Screen however there isn’t a send button to click?

Profilbild von Alireza Zarey
Alireza Zareyvor 1 Monat

It’s been a long time since Secofi has posted any updates about claims or compensation. Why has there been no communication or transparency regarding the status of these claims? Customers deserve clear and regular updates. Please provide an explanation and keep us informed about

Profilbild von Leaf
Leafvor 1 Monat

Can I move my ADA elsewhere safely now?

Profilbild von Budman
Budmanvor 2 Monaten

Re: Wallet extension on Windows or Linux etc desktop/laptop… if SecondFi/Yoroi Wallets open as usual, shows the correct amounts but doesn’t say anything about being in quarantine mode or being affected… should it open in quarantine mode? Should users be concerned if it doesn’t?

Profilbild von SecondFi
SecondFivor 2 Monaten

Can you provide here the screenshot of the homepage?

Profilbild von Alexandru Asaftei
Alexandru Asafteivor 2 Monaten

When can I get my funds back?

Profilbild von Sai Dileep Y
Sai Dileep Yvor 2 Monaten

Can @MidnightNtwrk or @Cardano_CF block chain help the users impacted by Secondfi incident. My wallet is linked to Glacier drop and is affected by Secondfi incident, so the hacker might claim my next thaw.

Profilbild von Cardano Junkie 🔄
Cardano Junkie 🔄vor 2 Monaten

@emurgo_io If someone like myself has been living under a rock finally checks the app and the wallet is affected and missing some ADA, what are my immediate steps for securing the remaining ADA?

Profilbild von SecondFi
SecondFivor 2 Monaten

@emurgo_io Kindly wait for the secure wallet export function that we will release soon. It is intended for all levels of users that will allow you to safely transfer your assets to a new wallet.

Profilbild von Cardano Junkie 🔄
Cardano Junkie 🔄vor 2 Monaten

@emurgo_io So should I do the claim online still?

Profilbild von ฐปกร คล้ายฉ่ำ
ฐปกร คล้ายฉ่ำvor 2 Monaten

Do I need to resend it? I already sent it and received a reply saying my account address has been sent to the SecondFi team.

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