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Intrigued with our new GenAI beta we’ve started rolling out for customers that features two AI shopping experts analyzing product details and customer reviews to give you the key highlights of a product. It’s like having two well-informed experts break down what matters most.
26,858 views • 1 year ago •via X (Twitter)
11 Comments
What happened to genAI alexa?
Gartner® report reveals how the power of AI agents can redefine your customer service.
Dear jassy I have problem with Amazon seller Egypt please can you solve it for me ?
giddy up
I’m asking you directly to address the complete disgrace that is your so-called seller support. They ignore issues and even had the audacity to reply to me here only to vanish without resolving anything. It’s an absolute farce — and it reflects directly on you and your leadership
if you replace your managers with AI then there wouldn’t be racism or discrimination or favoritism. I hate to complain butthis why I don’t work at Amazon anymore did they really have to put me in all the worst spots in6 warehouse’s & yes I was the most experienced in the company
QVC style
I'm a veteran seller and Amazon has wrongfully suspended my account claiming I knowingly misrepresented my listings after their own Seller Support agent changed the brand. They have rejected all of my appeals with vague notices and left me out to dry after 16 years of selling!
👍👍👍👍👍
write your own posts pls
Amazon is changing the shopping game yet again. This is pretty awesome. Also, if you sell a crappy product on Amazon, you are dead in the water.
![Scott Belsky on the most common mistake founders make when building a product “Every product has what we call a ‘first-mile experience’, which is the part of your product that the most customers will see. And it’s all drop-off from there. What gets people through the first-mile experience? First, you have to empathize with where that customer is at — whether they’re a consumer or an enterprise customer, in the first 30 seconds of that first mile of your product, I guarantee you, they’re lazy, vain, and selfish. They want to get through it fast. They want to look good to their boss or their friends or feel good about themselves. There needs to be some quick hit of feeling successful in that first mile for them to engage further.” Ironically, the first-mile experience is the last thing many companies and product people will focus on. “Typically it’s the final mile before you launch where you’re like, ‘Oh wait, what should the onboarding be?’ or ‘What should the defaults be?’ That’s like a happenstance conversation towards the end of shipping when in fact that’s the only thing that every customer will ever see. So why not nail that?” Scott takes this point even further: “If you can really just nail the first-mile experience of your product — even if after that it’s all kind of crappy — you’re probably in the top 1% of products out there.” Another interesting point Scott makes here is that optimizing the first-mile experience is something that you’ll have to continually work on because your customers change over time. “Your first cohort of customers that used your product, those were early adopters — and your first-mile experience was nailed for them. But [as you’ve grown] this new cohort of customers that started using your product are no longer early adopters. They’re pragmatists. They’re not coming because they like to test and try new products. They’re coming because their boss told them they had to or they read some blog that said this was the best product in the space, and the first-mile needs to be different for them.” Scott sums his point up as follows: “Spend consistent time, forever on that first-mile experience of your product.” Video source: South Park Commons (2025)](https://image.24vids.com/tw-1882048088589951193/ext_tw_video_thumb/1881996049088389120/pu/img/M2RzvVVPylbXtljG.jpg)
