Introducing Ferndesk The help center that automatically keeps itself up to date.

This week, dozens of your customers… searched your help center- found an outdated or irrelevant article- and shot you an angry email in support.

It's not your fault. That's the price of shipping quickly and constantly improving your product. Your help center will inevitably go stale every week. You could do quarterly reviews and spend 30+ hours every month answering repeat tickets. Or… you can just use Ferndesk

Ferndesk is the first help center that never goes out of date. Because it automatically updates your help center using: 1. Your latest resolved tickets 2. Your feature announcements and changelogs 3. Your code changes + commits on GitHub 4. Your community + social posts etc.

All changes can be approved in one click. Or you can edit/reject them and use them to train the AI. The result is a help center that never goes stale. A help center that drastically increases the number of customers who self-serve instead of contacting support.

I built this to initially to scratch our own itch at Senja, but it's super clear that this is something many others might find helpful! So I've been building it nights and weekends, and I'm excited to share it with y'all.

Right now, it's still super barebones and only does one thing well. Updating your help center using your resolved tickets on @getfernand, @intercom, @crisp_im and @helpscout For this alone, it's already been a massive timesaver at Senja.

But there's so much that I have planned for this. Including: — automatically detecting outdated product shots and replacing them — updating your help center when you post announcements, or push code to @github — updating your docs when you mark issues as done in Linear.

This tool also only really gets powerful once we close the loop and sit between your customers and your support inbox. So also building embeddable widgets that handle this really gracefully. We already have one running live at @SenjaHQ.

I'm launching Ferndesk fully later this month. In the meantime, you can learn more + sign up for the waitlist at ferndesk(dot)com. Or get access next week and help me shape the roadmap by pre-ordering it on the site!

Automate up to 70% of your customer support today. Save time and help your users find answers quickly. Try now at

this is HUGE! any plans to integrate with @plainsupport as well 👀 also, any chance you'd be open to making it a fully headless API?

@plainsupport 100% on both counts. Coming next week!