it’s blinking & that’s bad

You got me with the “I’m too busy to help you and don’t have any interest in this ticket” 😂

absolutely lost my mind when that comment came thru lmaooo

Had this at a hospital system I worked at. Doctors and professors used to being the smartest in the room

engineers are also like that lmaooo i feel u

Solution: covered blinking light with electrical tape

I would’ve just closed that ticket. You went back-and-forth with her for far too long than I would’ve. I would make an internal It Dept Eyes Only Remark structured comment like: Tickets submitter stated X. Ticket submitter appears to be Y. Ticket closed due to Z.

Close ticket with: the issue could not be replicated and reporting use was not able to reproduce the issues.

Why are they “screen shotting” blinking lights?

Green lights are good Red lights are bad That was on my CCNA exam (really) Blinking lights were not tested

I've replicated the blinking. It's blinking.

The “I submitted this ticket with urgency, but I don’t have time to show you the issue or discuss it, isn’t just submitting a ticket declaring the issue enough?” is way more prevalent than I’d like it to be.

Blinking lights are good. It's the flaming lights that are an issue.

IT support 🤝 network engineers Users not helping us Fix their issue

You've just narrated the last thirty years of my life.

we started a SaaS offering, and now their favorite thing to say is, "you should know, you host it!" yes, but you run the agents in your own environment, with your own application containers, and you specifically did *not* give us permission to log into your SaaS environment 😭

but you have a screenshot and the thing that plugs into the thing is blinking, what more do you need its blinking

easy lol tell "fuck off , and close the ticket"

if only my dude if only

Sometimes it end like that lol

THATS A YOU PROBLEM!🤣

I created a ticket what more do you want ????

"its all in the ticket"

Ah far too familiar situation.

As soon as they tell me “I don’t have time” and they won’t schedule, I just let them know I’ll be closing the ticket. If its not important to them its definitely not important to me lol

network engineers expect end users to be network engineers.

lol omg this REAL

I feel this in my soul !!

Bulk resolve - No Issue

Chop chop peasant

This is so relatable, can't tell you how often I've gotten tickets along those lines

“Never mind. The blinking changed. Now it’s pretty. Why are you even here?”

dfm issues always seem to take top priority

Disconnect the led's

Ive been working for an msp (first IT job) for about 8 months and this is sooo accurate

This is 🤌 perfect

Users are a hoot

Lol so true , if you had the frame of the brunette answering the blonde I would have died more. Hilarious 😂😂😂

whatever im too lazy for that lol

Solid A though !