Marc Benioff: "Microsoft has disappointed everybody with how they've approached AI... they've repackaged OpenAI and dropped it into Excel, but customers are not finding themselves transformed. They barely use it and that's only if they don't have a ChatGPT license."

Source (thanks to @curiousgangsta):

For those who don’t know Marc’s company, SalesForce, is a complete lock in play. Once you get their data they squeeze every dollar from you. Also SalesForce is WEF gold member.

There's a simple reason why Microsoft Copilot is useless if you can use frontier models. Logically I thought it would create seamless interactions across Microsoft software to improve user experience. But it can't even convert a PowerPoint diagram into a Visio file!

OpenAI is betting on a little-known startup to stay ahead of Elon Musk in the supercomputer race.

They are not focusing on any form of innovation/revolution. It is just added as a new feature in a step of product evolution. People feel that this is not enough and barely scratches the surface of what would be possible

Microsoft should add AI in a way that it makes excel fun with more data visualization and suggestions instead of just having another feature. Professionals were doing the same even without AI in excel.

He is into something. Microsoft has massive resources and they really dropped the ball with this. I rarely use Copilot, as I have paid ChatGPT subscription, which gives me access to o1, custom GPTs, canvas (for composing), advanced real-time voice etc. Copilot user interface has been changing all the time, often many times per year, making it a nightmare for users to constantly learn it. Microsoft: Make a good UI and stick to it! Some things do work e.g. in Outlook you can now type text and it will automatically suggest the next word. This works well in English, but doesn't support my native language Finnish, even though ChatGPT certainly works in Finnish. And it still doesn't compose entire emails for me, unless I would opt for paid Copilot Pro (23 €/month, about ~$25/month).

He's such a clown. Microsoft has done more for Ai than any single company (besides Deep Mind)

Why would anyone listen to Marc? He has had his own AI clown show running with "Einstein" for many years.

Marky B. is talking his book but he's spitting truth. The excel integration hasn't been the best. Now for Salesforce, if you can slap on AI to an already existing workflow and constrain it in a specific software package, that's a better experience.

People easily forget that Microsoft has to slowly change the user/organization experience. This guy has no idea how to bring customers through a transformation this unbound…