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$NOW CEO Bill McDermott says AI can identify problems but it cannot fix them. ServiceNow sits on 80B enterprise workflows across legacy systems and acts as the “last-mile” execution layer.

137,777 Aufrufe • vor 5 Monaten •via X (Twitter)

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$PLTR $NOW Palantir is coming for ServiceNow. I've gotten plenty of pushback on this, but after watching the Hertz presentation at AIPCon 10, I think it’s happening. Hertz demonstrated a workflow that looks something like this: • A vehicle is returned. • The system already knows its location, mileage, maintenance history, damage history, and rental schedule. • An issue is identified and entered into the system. • A maintenance workflow is generated. • The task is assigned to the appropriate team. • The vehicle is routed to the correct queue. • The relevant employees are notified. Historically, this is where ServiceNow creates value. A problem is reported. A ticket is created. The workflow is managed. What Palantir demonstrated is different. Once an issue enters the system, AIP can help determine the appropriate response, generate tasks, assign work, route resources, and track execution all autonomously. In other words: ServiceNow manages the workflow. Palantir is increasingly orchestrating it. Now before the $NOW crowd comes after me, ServiceNow is much broader than ticketing alone. It powers IT service management, employee onboarding, HR workflows, finance operations, security operations, and enterprise service management across some of the largest organizations in the world. But Palantir's AIP is increasingly capable of: • Monitoring systems • Detecting anomalies • Recommending actions • Generating tasks • Assigning work • Tracking execution • Measuring outcomes I'm not saying Palantir replaces ServiceNow tomorrow, but Palantir is starting to make the ticketing system unecessary.

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Mansa AI is an enterprise-grade AI + Web3 platform designed to move artificial intelligence from experimentation into real-world execution. Built for creators, developers, and businesses, it focuses on deploying AI that actually works across modern digital systems, not just in isolated demos. 🚀 Production-ready AI infrastructure Mansa AI enables teams to deploy AI systems designed for live environments, handling real workflows, real data, and real operational demands without constant manual oversight. 🧠 Autonomous AI agents At its core, Mansa AI allows users to build autonomous agents that automate decision-making, coordinate tasks, monitor live signals, and execute complex workflows across dynamic environments. ⚙️ Fully customizable logic Agents can be configured with custom behaviors, triggers, and responses. From content generation and analytics to operational automation and intelligent orchestration, logic adapts to specific business strategies. 🔗 Web3 and off-chain integration Mansa AI bridges blockchain ecosystems with traditional systems, enabling cross-chain coordination, smart contract interactions, and seamless integration with existing enterprise infrastructure. 📊 Real-world use cases The platform supports automation for operations, customer engagement, analytics, data pipelines, content workflows, and AI-driven optimization across products and teams. 📈 Built for scale Whether launching as a startup or deploying across enterprise systems, Mansa AI is designed to scale AI operations without adding complexity or fragmentation. Mansa AI transforms artificial intelligence into deployable infrastructure. By combining autonomy, customization, interoperability, and scalability, it enables teams to own, operate, and grow intelligent systems that deliver real value in production environments.

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Just last week $NOW CEO Bill McDermott had an hour-long interview on the No Priors podcast. He gave away several operational metrics that were missing. This gives a clearer look at their real competitive advantage right now. First, he shut down the analyst narrative about integration risk. On the earnings call, Wall Street worried that merging Moveworks, Veza, and Armis all at once would break the core platform. McDermott revealed they can fully integrated all of these businesses into the core system in just 20 days. That kind of engineering speed is impressive for major enterprise software mergers. It proves their internal architecture is incredibly agile. Enterprise deployment times have collapsed. Historically, big software installations take months or even years. McDermott stated that massive customers are now going live on their autonomous platform in under 30 days. This completely changes the return on investment math for buyers. If a CIO can show value in one month instead of one year, budget approvals happen much faster. He specifically noted that "the dance has gotten brief" and customers are making highly decisive, rapid purchasing choices. He finally explained the math behind his claim that building AI workflows from scratch costs ten times more than buying ServiceNow. It is not just a marketing number. They factored in three specific costs. They added up the massive cost of human capital required to write new code to mimic existing workflows. Then they added the capital expenditure of the necessary GPU compute. And finally, they added the ongoing variable cost of language model tokens. When you stack those three expenses, trying to replace their platform with raw AI becomes an incredibly difficult financial decision. He also dropped a massive usage statistic to prove their scale. They currently process 7 TRILLION transactions across 85B active workflows. McDermott gave a rare look at his daily sales management. He personally sat down for one-on-one calls with 17 different quota-carrying sales reps just yesterday. He has 72 of these calls scheduled for this month alone. A CEO of a company this size directly interviewing ground-level salespeople shows intense, micromanaged execution. It also means management has a flawless, real-time read on exactly what enterprise buyers are doing. It is easier to trust their forward guidance because the CEO is literally talking to the people closing the deals every single day. Wow!

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