Protect sensitive data without giving up voice agent observability. LiveKit PII Redaction automatically removes personal information from transcripts and recordings before it is stored. It is included with LiveKit Agent Observability at no additional cost. Read more:

Redacting before persistence is the key boundary, especially when recordings and transcripts have different retention paths. Let’s connect around privacy-preserving, reviewable agent operations.

This is a smart approach to balancing privacy with observability. Redacting sensitive data before storage makes voice agents much safer to monitor and improve.

How configurable is the redaction process for different compliance requirements and data types?

Automatic removal before storage reduces privacy exposure without sacrificing debugging visibility.

This is the right default. We kept transcription on our own hardware for the same reason. Observability shouldn’t mean a second copy of the call sitting at a vendor.

Observability and PII redaction are exactly where the 'AI wrapper' phase ends and the 'Enterprise AI' phase begins. The difference between a demo and a deployed system is all in the boring-but-critical safety rails.