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Restaurant training shouldn’t leave managers repeating the same reminders every shift. If the standard only holds when you’re standing there, look at what’s missing between the training and the floor. There are three connected pieces. Training gives people clarity. Show your team what good performance looks like. Demonstrate it,... show more
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![#creatorsearchinsights #managementandleadership If you have someone on your team who’s negative all the time, do this one thing before the rest of your team gets fed up. I’m Dedra. I help crazy smart leaders elevate the way they lead. If that sounds like your thing, follow me and check out the link in my bio. You know the person. They complain about the workload. They complain about decisions. They complain about their coworkers. And it’s gotten to the point where people don’t want to work with them. Maybe you’ve told yourself, “That’s just how they are.” Or you’ve avoided addressing it because they’re good at their job. But being good at the work doesn’t excuse behavior that makes it harder for everyone else to do theirs. And the longer you let it continue, the more your team sees that this behavior is acceptable. It’s time to have a direct conversation. Pull them aside and say: “I need to talk with you about how you’re showing up with the team. I’ve noticed a pattern of complaints and negative comments. For example, [share a specific example]. It’s affecting how people work together, and it needs to change. “I want to hear your concerns, and we can talk through them. But repeatedly complaining to your coworkers without bringing the issue forward or working toward a solution isn’t acceptable. Going forward, I need you to bring concerns to me directly and engage respectfully with the team.” Then ask what’s behind the behavior, listen, and set a time to follow up. You can support someone and hold them accountable at the same time.](https://ttanon.com/i/c/7702232556304895246-720.webp)

