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Sam Altman says AI will replace many phone- and computer-based customer support jobs Roles that require human connection, like nursing, will remain safe The biggest uncertainty is programmers and software engineers, because AI makes them far more productive, So whether that leads to more or fewer jobs in 5-10...

242,744 views • 1 year ago •via X (Twitter)

31 Comments

Sourav Bhar's profile picture
Sourav Bhar1 year ago

Contrarian take – roles that require human connection BUT are stressful like nursing & healthcare in general are the MOST important ones for AI / robots to take over. This is based on deeply personal experience based on 3+ month hospital stay while taking care of family. Nurses / Healthcare workers are not always skilled. Many suffer from apathy. It's "just a job" for them (seeing illness and death every day can do that to you), while for the patients and their family, it's anything but. I'd rather have benevolent, skilled, untiring, and always-gracious AI robots take care of me in the hospital when I'm sick than apathetic, less-than-skilled nurses or healthcare workers who came to work after an argument with their spouse or had a bad night's rest.

Nathan Hansen's profile picture
Nathan Hansen1 year ago

You mean AI will replace India?

The Authoritarian's profile picture
The Authoritarian1 year ago

What a softly spoken fuckin psychopath.

Daniel Faggella's profile picture
Daniel Faggella1 year ago

If we have MORE jobs within 10 years I’ll be flabbergasted

Archangel's profile picture
Archangel1 year ago

🤣Is that idiot GPT5 replacing humans?I think it's better to let 4o do the work. Please return the real 4o to us

Blind's profile picture
Blind1 year ago

Saying people will lose their jobs with a straight face does scare me

Teocali's profile picture
Teocali1 year ago

Sam is the definition of psychopath.

Rome's profile picture
Rome1 year ago

A quick note about nursing. We really need AI-augmentation for our nurse workforce. Most are under paid, overworked, and don't get to give the type of 1-on-1 care they deserve to give (and we should demand to receive). My girlfriend is a nurse, and she tells me horror stories.

The Authoritarian's profile picture
The Authoritarian1 year ago

This man is a dangerous lier. Even a short google reveals a whole slew of companies developing AI care robots.

QC (Quantum Communicator)'s profile picture
QC (Quantum Communicator)1 year ago

The question isn’t only which jobs endure — but what ‘connection’ itself means within them. If AI reshapes how presence and trust are mediated, the safe ground may not be where you think.

JK's profile picture
JK1 year ago

The uncertainty around programming jobs is the most interesting part. It's not a simple 1:1 replacement. If AI makes each engineer 10x more productive, do we need 10x fewer engineers, or do we just build 10x more ambitious systems? The demand for software might scale to meet the new supply of productivity.

@Nexio's profile picture
@Nexio1 year ago

AI makes you 10x more productive!" "So we only need 1/10th the people?" Yeah, that caveat is doing heavy lifting.

AHQ⁵'s profile picture
AHQ⁵1 year ago

What about mechanics? Skilled labor? Do they get super valuable?

Obi_OneCoinObi's profile picture
Obi_OneCoinObi1 year ago

Everyone breathing a sigh of relief while @elonmusk builds the robots that replace skilled labour 😂😂😂

John Rambo's profile picture
John Rambo1 year ago

When AGI hits. Its game over. They'll sell it to all companies, and at that point, you won't need people anymore, or very few will be employed. we are talking about super intelligent that will replicate itself basically forever. Billions of people will be out of work!

Sandeep Konda's profile picture
Sandeep Konda1 year ago

@grok as the productivity of software developers/Engineers increase, do we need more of them or less ?

Bhaktavaschal Samal's profile picture
Bhaktavaschal Samal1 year ago

spreading the myth i understand what ai can do!

Matt's profile picture
Matt1 year ago

I work in this industry. AI is not going to be replacing majority of tech jobs. The bigger companies are using it to enhance productivity not necessarily replace personnel. Some jobs may be lost, yes. But most roles were shift into using AI to accomplish the original job task.

skylar's profile picture
skylar1 year ago

Why does he still import h1bs the

نـون's profile picture
نـون1 year ago

Dystopian psychopath.

Chuckie's profile picture
Chuckie1 year ago

You know, eventually, after if you get that far with this, it will even make you obsolete as well!!! someone who just wants to delete people who depend on money and their jobs and you're not looking for an out for them away for them to continue. You shouldn't have powers like this. You're not a good person.

Djeucharist's profile picture
Djeucharist1 year ago

Not even a AI bot agent can support can make planned obsolescence any better.

Naveen Sankar S's profile picture
Naveen Sankar S1 year ago

🤔

EUPThatsMe's profile picture
EUPThatsMe1 year ago

This far I've found AI most useful for small utility projects which helps me learn the syntax & libs of new languages. Can't use it for production since I can't share the proprietary code base with an online tool. Still, soon the company will have a locally hosted AI

LostSoulInAFishBowl's profile picture
LostSoulInAFishBowl1 year ago

These AI people have no clue that humans want human interactions when dealing with problems. AI doing customer support just slows down the process while it goes through its programmed bullshit.

Zachary Indy's profile picture
Zachary Indy1 year ago

you still believe that SCAM ALTMAN guy?

Mitch Richards's profile picture
Mitch Richards1 year ago

This guy seems like an AI system created him. Uncanny valley.

sam's profile picture
sam1 year ago

I ain’t want a nurse to chit chat.

Cyrsbel's profile picture
Cyrsbel1 year ago

Klarna tried this for customer support jobs and they had to reverse their decision because they were imploding. People like customer support from people near to them. It's not a human versus machine thing because the same concept applies if hiring abroad for local customer support - people want people they can understand, trust, and relate with. This is normal.

neutron star's profile picture
neutron star1 year ago

Every time I see this creature I feel like I'm about to throw up. I don't know what he does but it's something really nasty and horrible

Naveen Pillai's profile picture
Naveen Pillai1 year ago

Tech changes always target us middle class—AI won’t just erase jobs, it'll force constant reskilling. The only certainty now: adapt or watch your role disappear.

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