Seamlessly Create Your eCitizen Account: A Comprehensive Step-by-Step Guide

Your help line no is off!

Kindly contact us on 0111222222, we are always ready to serve you

Hi, when will the scheduled maintenance be completed?

@eCitizenKenya I really have a problem that only you can solve, how can I reach you?

Website isn't working.,..what's the issue

Guys is your system down?

Can money sent to ecitizen by mistake be reversed jamani

Hello, I have not been able to access ecitizen account since the beginning of this year

Tried applying for a new birth certificate for my kid but the system is not picking both my wife’s and my ID number. Am not able to proceed and I have the birth notification number with me. Kindly advise

Is ECITIZEN DOWN TODAY?

Dang men, i wish someone could stop shutting off the wifi on your side 🥲

🚨 URGENT HELP NEEDED! Application CV6-BMTE7GJ stuck for 71 DAYS on "Records Search". Mombasa office refuses to print it without "extra" reasons. We filed 2 complaints with Ombudsman. Please intervene! #SheriaHouse

Not working at all for days

Can't log in to my account

Your systems has been like this for two days for most services and you ARE OK

need change of phone number

Hello,wrong phone number captured under my login details,how to go about it please?

You're still charging Change of details fees and yet the same is currently free ?

For the past month, I have been unable to access my portal beyond the OTP verification step. When I click on either of the two OTP options, Send Code to my Email or Send Code to my Phone, neither responds. I have already emailed you and I am yet to get a response.

Need to change my old number

I made payment and here is the proof yet I have no confirmation message yet. UE56G342N8 Confirmed. Ksh1,550.00 sent to E-CITIZEN for account YKDJPGAP on 5/5/26 at 8:04 PM. Why take up burdens of services you cannot afford to deliver?

When I try to login to my ecitizen app it fails and requires me to scan my figure prints. Kindly help me access my account

@eCitizenKenya I'm unable to access my account kindly assist

Your systems are down.

You guys are inconveniencing innocent Kenyans for your inefficiency. The KUCCPS payment confirmation messages aren't receiving the recipients yet the deadline is today. All your phones aren't going through? Why is there such an institution anyway? What are you doing about it?

Am unable to register

My sister can't be able to access her e citizen account because she is in a foreign country, where safaricom does not have any roaming partner. That means she can't receive sms or call to enable get the otp to access her account. How will she be assisted?

Hello I paid university transfer fee on ecitizen but I have not yet received ref code to verify my payment in the portal. TGF52GFILX Confirmed. Ksh1,000.00 sent to E-CITIZEN for account RDLKGEQW on 15/7/25 at 10:44 AM New M-PESA balance is Ksh Kindly send me the code

Hello, You call it “seamless,” but it’s starting to feel like it’s without seams My Police Clearance finally came. Now authentication is taking *another* month? At this rate, I might need a "patience " certificate 😅 Please assist. This delay is frustrating.

Let us contact you through dms please

Hello. Do you have system maintenance today? I keep getting server error.

Hello. I paid for Compliance Inspection but I intended to pay for a Annual Inspection. I want a refund because I have already paid for the right inspection. Help @eCitizenKenya

Not OTP to phones and we don't know emails. 😣😣😣