Lost or damaged your SIM? Here's a step-by-step guide to replacing your line quickly and easily. #BeeraSmart

Dear Airtel Team, I kindly request your assistance regarding my Airtel Money agent line, which I have been using for over six years. The line suddenly became inactive, and I have been unable to locate the previous registered owner. I have visited Airtel shops several times over.

What are the costs

Could you please assist by enabling SMS & international calling on my line, or at the very least respond to my inbox? Although my line was restored, these essential services have not, and I urgently need them to regain access to my hacked WhatsApp account.

Sometimes the line is registered in another person's national ID. I that case, how can I recover my SIM card?

Please Airtel l requested for money reverse unti now l haven't received my money can you please help me. 0708216493 is the number that is requesting for money reverse

I would like to know why I can't access my simcard ,everytime I have tried to make an initiation,it brings that .This started yesterday.

Hello @NoorMariam17, thank you for reaching out. Please check your inbox for a response.

Can you help me and open my account please this is my numbers 0740834949

@Airtel_Ug can you please call me on my number 0704704382 about my issue

No need for a police letter? Good. This way we don't have to be extorted

@Airtel I have an issue where I can't buy bundles while you keep taking my money. I visited your help center in Nansana, and I was told my SIM card is for a router and can't be changed. However, I bought the SIM card as a regular one, not in a router.

Hello @_proud_ug, thank you for contacting us. Please share your number and the amount deducted in our DM for checks

I want my number restored to a normal SIM card state so I can buy bundles, as I often forget and try to purchase voice or data bundles.

Good afternoon On 22nd may 2026 My family member sent money from Uganda to Rwanda but Money reversed from Airtel Rwanda may you allow me to know very well where money is ,As the who sent money has told me that no money has received.receiving number 0722734555 Give help

Hello @Elysephan1, thank you for contacting us Please share the sender number , transaction ID, amount and transaction date for further checks

All are in attached paper got from Airtel Rwanda

Please share your number in our DM for checks and guidance. Tap on send private message. Do not share your number on this public post for security reasons.

Hey @Airtel_Ug reply me inbox about my issue

They disconnected my airtel line and when I went there for replacement atleast the man told me it's not even in the system even though I gave him my line and it's number,l wasn't helped,displaced my line in the process and when I went back and thy said i should take the old one

I need some urgent help on how to retrieve money or withhold money sent on a wrong number @Airtel_Ug

Haven't seen that part of presenting a police letter

I hardly used any data today, and background data is turned off. Still, my data gets exhausted very quickly. This is extremely disappointing. If Airtel cannot provide a proper 5G service, what is the point of advertising it? Please fix this issue immediately.

Dear @Airtel_Ug , on 2/6/2026 I bought an Airtel fixed internet and you promised to deliver the gadget. Every time I call you, u customer service agents tell me that u're working on my issue. I'm now tired of this, please refund my money. Period

Hello @PaulP87246, thank you for contacting us, Please share the number of the agent that worked on you and your registered names in the DM for follow up

Hey airtel my simcard has not been making or receiving calls for.the last teo days and I am in congo can you kindly help?

Good evening, my name is Asadhawaire Bashir, I need to unbar my airtel lines 0701375605 and 0200912313. What am I supposed to do? I tried to submit my national ID but it hasn't been worked upon. Advise

Hello AsadsBashir23, thank you for contacting us. Please share your request in the DM for support. Kindly get your details off the public page for security reasons

Goodmorning! I have never been disappointed in my life like am disappointed with airtel! I paid for a service in April. It's now July. Nothing I got. No refund. No product. No service. I complained everywhere. I sent my complaint to ucc .No help. Am taking airtel to court.

Hello @RichWafula1, thank you for reaching out. Please confirm the channel through which you shared your complaint, then share your number and transaction details for checks.

have been asked such several times. I caled UCC thrice being asked su h details and giving in. Then I always get a single call from airtel afterwards. Then all goes silent. I hope there will be some help this time. I need compensation and refund.

Avoid Airtel at all costs. We are already suffering enough in India with their painful, completely broken services. Just look at the comments from other customers and you’ll understand the nightmare. Don’t waste your money. ❌🇮🇳

If my sim card get damaged can I replace it after 2 years and still working

What is it with your internet these days? The broadband is becoming useless, the internet is so unstable and when u test i internet speed it cant even reach 10mbps yet it says its 60mbps

Hello @jallucky15971, sorry about the experience. Please share the affected router number for checks in our DM.

@Airtel_Ug , I have tried with you guys! I have called and complained times without number. I had to screen record this for someone to believe me. I need your help because what the fuck!!!!???? I need real answers.

Hello @Colenicole717, thank you for contacting us. Please clarify on the challenge that you are facing for us to understand you better

Fix it, I am tired at this point, I have screenshots from the numerous times it's happened to the point that the minutes got done and it went to my airtime. I dont even care if you're professional enough to refund me, I just want the problem gone.

My SIM card is not working from yesterday is on emergency calls only

There's a bundle of 1gb at sh 1000/- i saw someone subscribing, is possible that I connect to that grant too ?

My friend registered for me a SIM card , but now I got my national id I need to change the Simcard from his name to my names but whenever we go to akamwesi Airtel service center, they tell me that new national id don’t work. When will this be solved????????

Hello @ismail__ug, thank you for contacting us. Kindly note that both you and the person in whose names the number was initially registered need to physically visit any of our service centers for further assistance with the name edit.

Yeah we where together with the person who registered the Simcard with his id

Hey @Airtel_Ug can you work on my issue please

Hello @Sudaise_, thank you for reaching out. Please check your inbox for a response.

What If am outside uganda?

Hello @kyobe35732, thank you for contacting us. Please note that sim replacements are physically done from the service center

Hello someone was sending money to my number but I didn't receive it, and it was deducted from there account

Hello @Kodie_swagalot, thank you for reaching out. Please send us your number via DM for support:

What if I want to disconnect my sim cards

Forgotten account pin

Please why do u keep deducting my money even when I pay ur full amount