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She has a University of Washington degree. Works at Amazon as a UX designer. The interview still needs subtitles. “Customer obsession” apparently does not include being understood by the customer. **public video** CyberGreen09

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Texas Spectator

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188,144 görüntüleme • 25 gün önce •via X (Twitter)

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A video from a Burger King outlet has gone viral online, capturing a tense exchange between a customer and an employee over how they addressed each other. According to the footage, the incident began when a woman customer referred to the employee as “young man” while collecting her order. The employee, who identifies as female, corrected the customer several times, leading to a disagreement. The customer, visibly frustrated, insisted she would “call you what I see,” prompting the employee to respond by addressing her as “sir.” The situation escalated when the woman demanded to speak with the manager, later identified as Kimberly Byer, one of the owners of the franchise. During the discussion, the customer accused the staff member of being rude and claimed she had no obligation to use the pronouns or titles the employee preferred. The owner acknowledged that the employee’s retaliation was “inappropriate” but also reminded the customer that Burger King expects guests not to insult team members.

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