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⚠️ So Canny has made it literally impossible for customers to cancel their subscription To downgrade or cancel your subscription, they force you to contact their support: "We'd love to know why your current plan isn't working for you. Please contact support to downgrade." But their support is an...

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@levelsio

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426,800 görüntüleme • 1 yıl önce •via X (Twitter)

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@levelsio profil fotoğrafı
@levelsio1 yıl önce

This wasn't the only issue I had with Canny The problems I had with Canny are endless: - On a bug report or post, you can comment, but you can't change the status of it to for example "under review" or "planned" - For that you have to go into the [ Admin view ], but in that view you can't comment to the user anymore, you have to press a toggle every time - The entire UI and UX is just illogical, and everything you try to do with Canny makes you pull your hair out in subtle ways - Not often have I dealt with a company less responsive to feedback than Canny, which is ironic for a company that literally builds feedback boards! - I've sent endless DMs with suggestions and they're all received lukewarm or barely responded too - I tried connecting the ideasandbugs(dot)com domain to Canny, endless DNS errors, turns out they don't support it in the first place, why? Who knows So I'm switching to And I am seeing more and more companies switch from Canny to Featurebase, probably for the same reason: One in particular is Civitai, the AI model directory, who use it at And now all my sites too at Featurebase has amazing UI/UX and design, super responsive staff (replies within minutes), just 10/10

Alex Doda 🇺🇸 🦅 profil fotoğrafı
Alex Doda 🇺🇸 🦅1 yıl önce

@cannyHQ Why do so many cool products that scale end up in the enshitification phase?👀 PSA for startups. If you build stuff online, focus on your clients & their best interests before your pockets. Else you’ll decay. And if you don’t & end up hurting people, I’ll make sure you do ☺️🖤

@levelsio profil fotoğrafı
@levelsio1 yıl önce

@cannyHQ I think Canny is suffering from internal issues where they're not improving the product for some reason Meanwhile better competitors are showing up So with allegedly shrinking revenue they're trying to stop that by forcing customers to stay But that's an idiotic strategy

dangc profil fotoğrafı
dangc1 yıl önce

@cannyHQ growth team: remove cancel button, force user to give feedback via contact, so we can understand and grow users: where's the cancel button? public: im never using @cannyHQ me: same (never mess with the cancel button)

Danny profil fotoğrafı
Danny1 yıl önce

@cannyHQ Such a dumb way to make money. Every customer of mine gets a direct cancel link in their sign up email. So lame to use these shadow patterns to reduce churn.

@levelsio profil fotoğrafı
@levelsio1 yıl önce

@cannyHQ Yep same, click Billing link, go into the Stripe Portal and click Cancel and it's done

Andrew Rasmussen profil fotoğrafı
Andrew Rasmussen1 yıl önce

@cannyHQ Sorry for the negative experience. We're gonna fix this asap Tbh this was how we built cancellation in 2017. In the early days it was nice to be able to talk to customers to understand what wasn't working. But you're right – we're well beyond the point where this is reasonable.

@levelsio profil fotoğrafı
@levelsio1 yıl önce

You're misrepresenting the current situation with an old and completely irrelevant screenshot from 2017 where your cancel flow does have a [ Cancel Subscription ] button that directly cancels it! Left is your screenshot from 2017 (!) But right is your current cancel flow, where it's simply impossible to cancel most of the time: To downgrade or cancel your subscription, you're forced to contact support: "We'd love to know why your current plan isn't working for you. Please contact support to downgrade." But your support is an AI bot that won't let you cancel your subscription It's great you respect balanced working hours (40 hour work week for ex) by outsourcing customer support to AI but a week is 7 days * 24 hours = 168 hours That means 40/168=23% So only 23% of the time your staff is available to cancel at any moment in time That means 77% of time it's impossible to cancel Canny

MoneyPrinterGoBrrr profil fotoğrafı
MoneyPrinterGoBrrr1 yıl önce

@cannyHQ Enough cc chargebacks will get them in trouble with their payment processor I’m sure

Bruno Hiis profil fotoğrafı
Bruno Hiis1 yıl önce

@cannyHQ Great to have you on board! 🚀 Never understood why companies do stuff like this

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tetsuo

13,744 görüntüleme • 1 ay önce

If you’re an Uber driver and your gut is telling you to cancel and drive away, don’t 2nd guess your gut. Just cancel and go. And apologies to all the ladies out there who I know have to deal with some crazy Uber drivers. But I would recommend not saying the “K word” to a male Uber driver before you even get into his car. Also, don’t put your purse on the Uber driver’s arm and start dropping the contents of your purse on him. And yes, Robotaxi fixes all of this. There you are Tesla bulls, are you happy 😂
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Sensitive content

If you’re an Uber driver and your gut is telling you to cancel and drive away, don’t 2nd guess your gut. Just cancel and go. And apologies to all the ladies out there who I know have to deal with some crazy Uber drivers. But I would recommend not saying the “K word” to a male Uber driver before you even get into his car. Also, don’t put your purse on the Uber driver’s arm and start dropping the contents of your purse on him. And yes, Robotaxi fixes all of this. There you are Tesla bulls, are you happy 😂

JC Christopher

684,720 görüntüleme • 5 ay önce

What is happening to Joe Kent should be instructive to every veteran and active service member in the Military - you can fight their wars for decades but the second you say “I don’t want to fight for Israel” they will come after you, your wife, and comb through every last detail of your life in order to destroy and cancel you.
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What is happening to Joe Kent should be instructive to every veteran and active service member in the Military - you can fight their wars for decades but the second you say “I don’t want to fight for Israel” they will come after you, your wife, and comb through every last detail of your life in order to destroy and cancel you.

Greg Stoker

236,565 görüntüleme • 6 ay önce

The final cinema screening of A Super Progressive Movie is on tonight in Perth. The support has been incredible. The last attempts of cancel culture to stop this movie failed. The age of ‘woke’ is over and Australians are done apologising for how they feel. You can still stream the movie at home from Thanks to Pete Deppeler (intern Pete from the Kyle and Jackie O Show) for this video from the Sydney screening and thank you Australia for your support.
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The final cinema screening of A Super Progressive Movie is on tonight in Perth. The support has been incredible. The last attempts of cancel culture to stop this movie failed. The age of ‘woke’ is over and Australians are done apologising for how they feel. You can still stream the movie at home from Thanks to Pete Deppeler (intern Pete from the Kyle and Jackie O Show) for this video from the Sydney screening and thank you Australia for your support.

Pauline Hanson 🇦🇺

56,647 görüntüleme • 8 ay önce

Before you pretend to cancel Wadagliz, cancel the oppressive politicians, the lawyers who defend them, the doctors who treat them, the engineers who work for GoK, the Architects who draw the plans, the Teachers who teach their children etc... Your spite for artists in this country is so deep seated that you don't even notice it!
5:45

Before you pretend to cancel Wadagliz, cancel the oppressive politicians, the lawyers who defend them, the doctors who treat them, the engineers who work for GoK, the Architects who draw the plans, the Teachers who teach their children etc... Your spite for artists in this country is so deep seated that you don't even notice it!

Kasmuel McOure

276,810 görüntüleme • 1 yıl önce

"Also, I think we had a meaningful 2024 thanks to all of you. Did all of you receive a lot of love and support from us? *listens* we know that, and in year 2025, we plan to meet and make more good memories with AROHA in order to repay your love. Let's all stay healthy for that day and I hope, not only AROHA but to all those who are watching this, is happy. You really did well last year. We'll always support you anytime and anywhere so I hope you always smile in 2025. Eat delicious foods with your loved ones, and have many fun & happy days. Lastly, we ask for your love and support to the ASTRO members who will work hard in 2025. This has been ASTRO!"
0:56

"Also, I think we had a meaningful 2024 thanks to all of you. Did all of you receive a lot of love and support from us? *listens* we know that, and in year 2025, we plan to meet and make more good memories with AROHA in order to repay your love. Let's all stay healthy for that day and I hope, not only AROHA but to all those who are watching this, is happy. You really did well last year. We'll always support you anytime and anywhere so I hope you always smile in 2025. Eat delicious foods with your loved ones, and have many fun & happy days. Lastly, we ask for your love and support to the ASTRO members who will work hard in 2025. This has been ASTRO!"

마리 ✶

24,609 görüntüleme • 1 yıl önce

🚨EPIC FAIL: Bill Ackman's Threw A TODDLER TANTRUM Online Because OF Candace Owens Comments Over Iran- Newsflash Bill, Candace Is UN-CANCELABLE Wake Up Bill... You can cancel your netflix membership, You can cancel that gym membership you never use. You can even cancel your subscription to Tinder. However CANCEL A BADASS like Candace Owens? Dream on—especially when she's saying what we've ALL been thinking. Our military shouldn't die in another endless Iran quagmire! Arrogant billionaires like Bill Ackman think they own the narrative—throw tantrums, scream "cancel, cancel, cancel," and expect her to vanish because she won't bow to their warmongering agenda. Newsflash: It's straight-up toddler BS! Plugging your ears and screaming "La la la, I can't hear you!" while the whole room point's and laughs. Pathetic. 🤡 You can't witch-hunt away reality. Candace is an UNSTOPPABLE dragon, spitting fire on anyone who is NOT America first, while you hide behind your billions. Grow a spine, or get exposed. RT if you're done with billionaire bullies and stand with Candace Owens against the war hawks! Who's ready to fight back?
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Project Constitution

41,768 görüntüleme • 6 ay önce

Johnson: Anyone who has been made to suffer because of the health services you rely upon or the food and nutrition supplement for your family, anyone who is hurting, you have a home in the Republican party. You have people here who were elected by their constituents to come do their job and they do it. They are voting to support you
0:44

Johnson: Anyone who has been made to suffer because of the health services you rely upon or the food and nutrition supplement for your family, anyone who is hurting, you have a home in the Republican party. You have people here who were elected by their constituents to come do their job and they do it. They are voting to support you

Acyn

530,565 görüntüleme • 11 ay önce