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Software is mostly just workflows on top of a database. This hasn't changed. What's changed is how those workflows are built. Jake Stauch and Serval saw the world changing and nailed it.

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Pat Grady

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18,370 views • 5 months ago •via X (Twitter)

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Pat Grady5 months ago

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The part of this story I keep thinking about is how Serval is set up. There are two agents with two different jobs: → Catalyst builds workflows, access policies and integrations & every change needs a human to review and publish it → The Help Desk agent resolves employee requests in Slack, Teams or email & it can only run what's already approved That structure helped SeatGeek automate half of their IT requests in 60 days with zero layoffs Worth hearing Jake Stauch explain it on Squawk Box
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