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We’ve raised over $100M to create AI customer support that doesn’t sound like AI slop. Introducing Gorgias AI Agent 3.0: the first AI customer support that’s better than any human. How it works 👇

1,133,757 просмотров • 2 месяцев назад •via X (Twitter)

Комментарии: 80

Фото профиля Bateluer204
Bateluer2042 месяцев назад

Never seen an AI support agent do anything well or correctly.

Фото профиля Romain Lapeyre
Romain Lapeyre2 месяцев назад

The others fake confidence and that's the whole problem. Ours hands off when it's not sure instead of guessing. What broke your trust in the first place?

Фото профиля Muppet Columbo
Muppet Columbo1 месяц назад

@bateluer2065205 What broke my trust was AI advocates forcing broken and wasteful products down everyone’s throats while ravaging the environment and telling us we’ll get “left behind” by not adopting what amounts to a broken computer program that hallucinates sycophantic confirmation bias slop

Фото профиля Bateluer204
Bateluer2041 месяц назад

@Romain_Lapeyre 'Ravaging the environment'. Lol. Lets leave the climate histeria in the past.

Фото профиля Muppet Columbo
Muppet Columbo1 месяц назад

@Romain_Lapeyre Suck my dick bro we’re killing this planet

Фото профиля Bateluer204
Bateluer2041 месяц назад

@Romain_Lapeyre We're not killing the planet. Don't be a climate dope.

Фото профиля Muppet Columbo
Muppet Columbo1 месяц назад

@Romain_Lapeyre Respectfully, you are obviously ignorant and unintelligent and I’m not engaging with you. Fuck off and die, bozo!

Фото профиля Bateluer204
Bateluer2041 месяц назад

@Romain_Lapeyre Okay, but you're still not killing the planet and climate change is a hoax.

Фото профиля Romain Lapeyre
Romain Lapeyre2 месяцев назад

AI can write code, make movies, and build profitable businesses. So why does every AI support agent hallucinate when someone asks “do you have this in size M?” We solved this with Gorgias Agent 3.0. Try it below.

Фото профиля Romain Lapeyre
Romain Lapeyre2 месяцев назад

1. Answer questions. AI Agent sits on your site, and answers questions faster than human support.

Фото профиля Romain Lapeyre
Romain Lapeyre2 месяцев назад

2. Pass off to a human: When AI Agent can’t answer, it doesn’t hallucinate. It passes the convo to a real human with reasoning and full context.

Фото профиля Romain Lapeyre
Romain Lapeyre2 месяцев назад

3. Faster responses: Humans have to dig through details manually to solve repetitive tickets. Gorgias AI Agent knows everything about your customer, and resolves their issue 10x faster, allowing your team to focus on cases that matter.

Фото профиля Romain Lapeyre
Romain Lapeyre2 месяцев назад

4. Train your agent: Your customer support shouldn’t sound like AI slop. Train Gorgias on your product details, tone of voice, and exact actions you want it to take for every type of customer request.

Фото профиля Romain Lapeyre
Romain Lapeyre2 месяцев назад

17,000+ brands like Laura Mercier and Blender Bottle are already using Gorgias.

Фото профиля Romain Lapeyre
Romain Lapeyre2 месяцев назад

To celebrate our launch, we’re giving away 30 days of free access for Gorgias AI Agent 3.0 to new users. Comment what your Shopify brand does on the tweet linked below and we’ll send you a link.

Фото профиля Chase Passive Income
Chase Passive Income2 месяцев назад

Thanks for the heads up on this fellas. Moved my vape vending machines from call centers to memory homes last week.

Фото профиля Ali Tekin
Ali Tekin2 месяцев назад

how do you price now if you're not billing hours anymore?

Фото профиля Romain Lapeyre
Romain Lapeyre2 месяцев назад

Value based: $1 per automated interaction

Фото профиля Eddie Maalouf
Eddie Maalouf2 месяцев назад

My $20,000,000+ ARR Agency can run on this btw. Seamlessly.

Фото профиля Romain Lapeyre
Romain Lapeyre2 месяцев назад

Love that. What's the agency running on right now?

Фото профиля Mubbu
Mubbu2 месяцев назад

Going to send this to my clients, help them save $$ and retain myself LOL.

Фото профиля Romain Lapeyre
Romain Lapeyre2 месяцев назад

Can't argue with that. What are your clients using for support right now?

Фото профиля Felix Pronk (JEWISH)
Felix Pronk (JEWISH)2 месяцев назад

@EHuanglu Recently i gave ai a task to do and thank God I went through before accepting it because it hallucinated. I appreciate the creative and hard work you all do but AI was not originally innate meant to replace humans or human jobs. It’s suppose to make work faster.

Фото профиля Romain Lapeyre
Romain Lapeyre2 месяцев назад

@EHuanglu You're preaching to the choir honestly. That's why ours hands off to a human when it's not sure instead of pretending. Faster, not fewer people

Фото профиля el.cine
el.cine2 месяцев назад

ecomm bros rn

Фото профиля Romain Lapeyre
Romain Lapeyre2 месяцев назад

Everything clicking today honestly

Фото профиля Whale Insider
Whale Insider2 месяцев назад

Go call your mom

Фото профиля Romain Lapeyre
Romain Lapeyre2 месяцев назад

That green cell is doing a lot of talking. We're into it

Фото профиля Kasra Moradi
Kasra Moradi2 месяцев назад

You all are only seeing a tweet here, I'm seeing $50k free money.

Фото профиля Romain Lapeyre
Romain Lapeyre2 месяцев назад

You get it. Everyone else scrolling past the savings

Фото профиля Daniel ⛰️
Daniel ⛰️2 месяцев назад

👀 this is actually sick. I love the customization and also how it feels much more like a human. Suggestions that increase AOV + increase revenue and retention..actually useful

Фото профиля Romain Lapeyre
Romain Lapeyre2 месяцев назад

Support that upsells for you. Basically a rep that never asks for a raise. Seen the shopping side yet?

Фото профиля Daniel ⛰️
Daniel ⛰️1 месяц назад

I haven’t. Would love to dive deeper into it. This is incredible and will help us scale especially likely increasing positive CX experiences.

Фото профиля Romain Lapeyre
Romain Lapeyre1 месяц назад

Happy to walk you through it at the next Ecom conference or online

Фото профиля Auren Hoffman
Auren Hoffman1 месяц назад

go go go!!

Фото профиля MAX
MAX2 месяцев назад

ai customer support def need improvements so im hyped

Фото профиля Romain Lapeyre
Romain Lapeyre2 месяцев назад

Appreciate that. What'd it take for it to actually win you over?

Фото профиля Kody Nordquist
Kody Nordquist2 месяцев назад

15 down to 2 sounds great but is the 2 seconds stuff that still needs a human?

Фото профиля Romain Lapeyre
Romain Lapeyre2 месяцев назад

It's a collab, humans are stellar at 1-1 high value interactions and coaching AI, so we're trying to get both humans and AI to shine at what they do best

Фото профиля Sunil Dhaliwal
Sunil Dhaliwal2 месяцев назад

Beautiful! Dare I say.....Gorgias. :-)

Фото профиля Romain Lapeyre
Romain Lapeyre2 месяцев назад

Been waiting all launch for someone to say it, thanks!

Фото профиля Neo 𐤊
Neo 𐤊2 месяцев назад

Been using Gorgias for years now and never going back. Great to see you're still innovating! 🙌

Фото профиля Romain Lapeyre
Romain Lapeyre2 месяцев назад

Years in and still here means a lot honestly. Thanks for sticking with us Neo!

Фото профиля buildwithjay
buildwithjay2 месяцев назад

$100M for support that doesn't sound like AI slop is a pretty clean signal. the bar is not automation, it's trust in the reply.

Фото профиля Romain Lapeyre
Romain Lapeyre2 месяцев назад

Yep. Anyone can automate a wrong answer fast. The trick is earning the reply

Фото профиля Kyle Hency
Kyle Hency1 месяц назад

Resonates big time, “agent can’t understand if you have a size M”. This is killer. We should connect at DotDev, see if @gooddaysoftware can feed you better inventory events.

Фото профиля Berkay Yalınkılıç
Berkay Yalınkılıç2 месяцев назад

I got to the top 0.1% of etsy sellers by treating every customer as a priority, individually. This just x10 my current model.

Фото профиля Romain Lapeyre
Romain Lapeyre2 месяцев назад

You did the hard part already, the taste. This just handles the volume

Фото профиля Sidi jeddou
Sidi jeddou2 месяцев назад

Cool demo video How’s this gonna be different from chatbase and @reproly?

Фото профиля Romain Lapeyre
Romain Lapeyre2 месяцев назад

@reproly Our whole thing is ecommerce, it's on your store data and actually does the stuff, refunds, tracking, order changes, not just answering questions

Фото профиля Sidi jeddou
Sidi jeddou2 месяцев назад

@reproly All the best.

Фото профиля m
m2 месяцев назад

Finally a chatbot that actually works 🙌

Фото профиля Romain Lapeyre
Romain Lapeyre2 месяцев назад

That's the whole reason we built it. What's usually broken for you with the others?

Фото профиля Tod Sacerdoti
Tod Sacerdoti2 месяцев назад

Congrats on all the progress!

Фото профиля Romain Lapeyre
Romain Lapeyre2 месяцев назад

Thank you Tod, much appreciated!

Фото профиля ashen
ashen2 месяцев назад

nice gg bros

Фото профиля Romain Lapeyre
Romain Lapeyre2 месяцев назад

Thanks!!!

Фото профиля dream never die
dream never die2 месяцев назад

lesgooooo

Фото профиля Romain Lapeyre
Romain Lapeyre2 месяцев назад

Let's gooooo!!

Фото профиля Philip McNamara
Philip McNamara1 месяц назад

Well done on this product. It looks great. I spent many years selling human customer support so I know how hard this is. If you want help connecting to a lot of founders, we can help. @getproven

Фото профиля guillaume cabane
guillaume cabane2 месяцев назад

As a consumer I'm finally loving the support bots now. It's a much better experience than ol' chat where agents were juggling dozen convos and thus extremely slow.

Фото профиля Romain Lapeyre
Romain Lapeyre1 месяц назад

It took time but we got there. Now the goal is to make them as widespread as possible!

Фото профиля Majid | Video Editor
Majid | Video Editor2 месяцев назад

lesgooooo

Фото профиля Romain Lapeyre
Romain Lapeyre2 месяцев назад

Woooo !!!

Фото профиля ijon
ijon2 месяцев назад

looks very cool

Фото профиля Romain Lapeyre
Romain Lapeyre2 месяцев назад

Glad it lands. Means a lot today

Фото профиля Dr Hadiza ibrahim
Dr Hadiza ibrahim2 месяцев назад

@PhilOfLife_ AI is becoming more human-like, but the real value comes from solving problems faster while keeping the customer experience personal and reliable.

Фото профиля Romain Lapeyre
Romain Lapeyre2 месяцев назад

@PhilOfLife_ Exactly it. Personal and reliable is the hard combo, most tools pick one

Фото профиля Jared Zoneraich
Jared Zoneraich2 месяцев назад

Such an exciting launch congrats to the team!

Фото профиля Romain Lapeyre
Romain Lapeyre2 месяцев назад

Thanks, means a lot!

Фото профиля Den Zyablov
Den Zyablov2 месяцев назад

Congrats on the launch, Romain! 🎉

Фото профиля Romain Lapeyre
Romain Lapeyre2 месяцев назад

Thanks Den!

Фото профиля Shaan Arora
Shaan Arora2 месяцев назад

this is sick

Фото профиля Romain Lapeyre
Romain Lapeyre2 месяцев назад

thanks, what part specifically?

Фото профиля Ben Sharf
Ben Sharf1 месяц назад

Congrats brother 🙏

Фото профиля Alex Iskold | 2048.vc
Alex Iskold | 2048.vc2 месяцев назад

What a fantastic launch, congrats!

Фото профиля Romain Lapeyre
Romain Lapeyre2 месяцев назад

thank you! What was your favorite part?

Фото профиля Alex Iskold | 2048.vc
Alex Iskold | 2048.vc2 месяцев назад

I loved that customers can use the back end to fine tune and personalize the agent to speak in their brand voice and follow brand specific rules. And then customer experience is just so delightful, fast and seamless! Great work ;)

Фото профиля Romain Lapeyre
Romain Lapeyre2 месяцев назад

💯 Thx for pushing us to make the experience as fun as possible!

Фото профиля Martin Roth
Martin Roth1 месяц назад

This is awesome, excited to see this finally live.

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