We’ve raised over $100M to create AI customer support that doesn’t sound like AI slop. Introducing Gorgias AI Agent 3.0: the first AI customer support that’s better than any human. How it works 👇

Never seen an AI support agent do anything well or correctly.

The others fake confidence and that's the whole problem. Ours hands off when it's not sure instead of guessing. What broke your trust in the first place?

@bateluer2065205 What broke my trust was AI advocates forcing broken and wasteful products down everyone’s throats while ravaging the environment and telling us we’ll get “left behind” by not adopting what amounts to a broken computer program that hallucinates sycophantic confirmation bias slop

@Romain_Lapeyre 'Ravaging the environment'. Lol. Lets leave the climate histeria in the past.

@Romain_Lapeyre Suck my dick bro we’re killing this planet

@Romain_Lapeyre We're not killing the planet. Don't be a climate dope.

@Romain_Lapeyre Respectfully, you are obviously ignorant and unintelligent and I’m not engaging with you. Fuck off and die, bozo!

@Romain_Lapeyre Okay, but you're still not killing the planet and climate change is a hoax.

AI can write code, make movies, and build profitable businesses. So why does every AI support agent hallucinate when someone asks “do you have this in size M?” We solved this with Gorgias Agent 3.0. Try it below.

1. Answer questions. AI Agent sits on your site, and answers questions faster than human support.

2. Pass off to a human: When AI Agent can’t answer, it doesn’t hallucinate. It passes the convo to a real human with reasoning and full context.

3. Faster responses: Humans have to dig through details manually to solve repetitive tickets. Gorgias AI Agent knows everything about your customer, and resolves their issue 10x faster, allowing your team to focus on cases that matter.

4. Train your agent: Your customer support shouldn’t sound like AI slop. Train Gorgias on your product details, tone of voice, and exact actions you want it to take for every type of customer request.

17,000+ brands like Laura Mercier and Blender Bottle are already using Gorgias.

To celebrate our launch, we’re giving away 30 days of free access for Gorgias AI Agent 3.0 to new users. Comment what your Shopify brand does on the tweet linked below and we’ll send you a link.

Thanks for the heads up on this fellas. Moved my vape vending machines from call centers to memory homes last week.

how do you price now if you're not billing hours anymore?

Value based: $1 per automated interaction

My $20,000,000+ ARR Agency can run on this btw. Seamlessly.

Love that. What's the agency running on right now?

Going to send this to my clients, help them save $$ and retain myself LOL.

Can't argue with that. What are your clients using for support right now?

@EHuanglu Recently i gave ai a task to do and thank God I went through before accepting it because it hallucinated. I appreciate the creative and hard work you all do but AI was not originally innate meant to replace humans or human jobs. It’s suppose to make work faster.

@EHuanglu You're preaching to the choir honestly. That's why ours hands off to a human when it's not sure instead of pretending. Faster, not fewer people

ecomm bros rn

Everything clicking today honestly

Go call your mom

That green cell is doing a lot of talking. We're into it

You all are only seeing a tweet here, I'm seeing $50k free money.

You get it. Everyone else scrolling past the savings

👀 this is actually sick. I love the customization and also how it feels much more like a human. Suggestions that increase AOV + increase revenue and retention..actually useful

Support that upsells for you. Basically a rep that never asks for a raise. Seen the shopping side yet?

I haven’t. Would love to dive deeper into it. This is incredible and will help us scale especially likely increasing positive CX experiences.

Happy to walk you through it at the next Ecom conference or online

go go go!!

ai customer support def need improvements so im hyped

Appreciate that. What'd it take for it to actually win you over?

15 down to 2 sounds great but is the 2 seconds stuff that still needs a human?

It's a collab, humans are stellar at 1-1 high value interactions and coaching AI, so we're trying to get both humans and AI to shine at what they do best

Beautiful! Dare I say.....Gorgias. :-)

Been waiting all launch for someone to say it, thanks!

Been using Gorgias for years now and never going back. Great to see you're still innovating! 🙌

Years in and still here means a lot honestly. Thanks for sticking with us Neo!

$100M for support that doesn't sound like AI slop is a pretty clean signal. the bar is not automation, it's trust in the reply.

Yep. Anyone can automate a wrong answer fast. The trick is earning the reply

Resonates big time, “agent can’t understand if you have a size M”. This is killer. We should connect at DotDev, see if @gooddaysoftware can feed you better inventory events.

I got to the top 0.1% of etsy sellers by treating every customer as a priority, individually. This just x10 my current model.

You did the hard part already, the taste. This just handles the volume

Cool demo video How’s this gonna be different from chatbase and @reproly?

@reproly Our whole thing is ecommerce, it's on your store data and actually does the stuff, refunds, tracking, order changes, not just answering questions

@reproly All the best.

Finally a chatbot that actually works 🙌

That's the whole reason we built it. What's usually broken for you with the others?

Congrats on all the progress!

Thank you Tod, much appreciated!

nice gg bros

Thanks!!!

lesgooooo

Let's gooooo!!

Well done on this product. It looks great. I spent many years selling human customer support so I know how hard this is. If you want help connecting to a lot of founders, we can help. @getproven

As a consumer I'm finally loving the support bots now. It's a much better experience than ol' chat where agents were juggling dozen convos and thus extremely slow.

It took time but we got there. Now the goal is to make them as widespread as possible!

lesgooooo

Woooo !!!

looks very cool

Glad it lands. Means a lot today

@PhilOfLife_ AI is becoming more human-like, but the real value comes from solving problems faster while keeping the customer experience personal and reliable.

@PhilOfLife_ Exactly it. Personal and reliable is the hard combo, most tools pick one

Such an exciting launch congrats to the team!

Thanks, means a lot!

Congrats on the launch, Romain! 🎉

Thanks Den!

this is sick

thanks, what part specifically?

Congrats brother 🙏

What a fantastic launch, congrats!

thank you! What was your favorite part?

I loved that customers can use the back end to fine tune and personalize the agent to speak in their brand voice and follow brand specific rules. And then customer experience is just so delightful, fast and seamless! Great work ;)

💯 Thx for pushing us to make the experience as fun as possible!

This is awesome, excited to see this finally live.